After a very disappointing experience where no other rental company was willing to help us on short notice, Autovia at Milano Centrale Station truly saved our trip. They were the only company th... See more
Company replied
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See what reviewers are saying
Regarding: Milan Central Train station Need clearer signs or maps indicating where the office is and where the pickup of the car is (that is located quite far away when walking with lot's of ba... See more
Company replied
We were charged 450 euros for a damage that we did not cause. Upon receiving the car the employer did not go through the damages with us even though its their responsibility to do so. Later even after... See more
This is the second time I've rented a car with Autovia. Value for money at the appointment. Availability of staff in agency and responsiveness of staff at the garage. I would reiterate the experience.... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Piazza IV Novembre 2, 20124, Milano, Lombardia, Italy
- +39 380 7661161
Auto e furgoni
4.5
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth experience. Recommend!
April 7, 2026
Reply from autovia.it - Milano Train Station
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
Very good experience
Thank you for your welcome during the car pick up and return (ticket office and parking).
Very good value for money.
February 23, 2026
Reply from autovia.it - Milano Train Station
Gentile cliente, il suo riscontro positivo è per noi motivo di grande soddisfazione.
Il Team Autovia
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you very much for your review and your 5-star rating! We’re really glad that you appreciated the excellent value for money and the convenient location of our branch — two aspects our team always strives to deliver.
Your feedback makes us proud and motivates us to continue offering transparent, affordable, and high-quality rental services.
We look forward to welcoming you again soon for another smooth and great-value experience with Autovia.
The Autovia Team
Great cars for a fair price
They updated my free with a better car than the one it was booked, for my pleasant surprise.
September 7, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
A big big big thanx to ( Houda ) in the…
A big big big thanx to ( Houda ) in the Centrale branch she was awesome and helped us to much
So I hope I can do anything to thanx here more than this
August 23, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We went to your office in Milan central…
We went to your office in Milan central station,,I brought my passport and my international driving license,they rejected to give me the car as my local license wasn’t with me,,the attitude of the employee was very bad and that’s not professional at all,,I sent you an email but no respond back
August 15, 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Dear Customer,
We are sorry to read about your disappointment.
Please note that in order to collect a rental car, presenting a valid original national driving license is mandatory, even if you also hold an International Driving Permit. This requirement is clearly stated during the booking process and must always be respected.
As for your comment about staff attitude, we regret if you felt the interaction was not handled as you expected. We take such feedback seriously and will share it with the branch management.
If you would like us to check your specific case further, please contact us again at customercare@autovia.it including your booking reference, so that we can review it properly.
Best regards,
Autovia Team
thank you for your service
thank you for your service! very polite staff, offered me a better class car, the car was very clean and new! i had a great trip! thank you! 💗
August 1, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
This is the second time I've rented a…
This is the second time I've rented a car with Autovia. Value for money at the appointment. Availability of staff in agency and responsiveness of staff at the garage. I would reiterate the experience.
July 13, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you for your feedback. We're glad to hear you were satisfied with the quality of our cars. Pricing may vary based on season and availability, but we always aim to offer a service that matches the value.
We hope to welcome you again in the future.
Best regards,
Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Highly recommended
The service, the price of the car and the help of front desk is very good.
June 12, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you for your recommendation and positive feedback! We’re pleased to hear you appreciated our service, pricing, and assistance at the front desk.
We look forward to serving you again soon.
Best regards,
Autovia Team
Worst experience to rental car: never again
I booked a rental car through CarTrawler, which operates as an intermediary on many airline sites, in my case WizzAir. The actual rental was handled by a local provider (Autovia/Ecovia), who refused to deliver the vehicle for unclear and undocumented reasons — despite me arriving on time and showing legally valid ID (an Italian driver’s license).
Here’s what happened next:
I immediately submitted all required documents and was told the refund would be processed within 48 hours.
Three weeks later, no refund.
CarTrawler now claims they are “waiting for feedback” from Autovia that didn't reply
No escalation, no deadlines, just empty promises and silence.
It was a very poor experience with No protection. No transparency. No customer care.
I want to underline that I waited for 90 minutes on queue and the same situation happens to multiple customers.
April 30, 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Gentile Cliente,
la invitiamo a scriverci all’indirizzo customercare@autovia.it, allegando il voucher o la conferma di prenotazione, così da poter verificare quanto accaduto con maggiore precisione.
Cordiali saluti,
Autovia Team
Valentina at the Milan train station
I personally want to thank Valentina, your employee at the Milan Train station for her curtesy and great help obtaining the car for my trip. I appreciate her sincere efforts to help.
May 23, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you very much for your kind words! We’re delighted to hear about your positive experience with Valentina at our Milan Train Station location. Your appreciation will certainly be passed on to her — we know how valuable it is to have a helpful and courteous team member on site.
We hope to welcome you again soon!
Best regards,
Autovia Team
the staff are very accommodating and…
the staff are very accommodating and the cars are new
May 17, 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you very much for your kind feedback!
We’re glad to hear that you found our staff accommodating and appreciated the quality of our new cars.
We look forward to seeing you again on your next rental!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you very much for your positive feedback!
We are glad to hear that our service met your expectations.
We look forward to serving you again in the future!
Best regards,
The Autovia Team
Autovia Milano Centrale saved our trip – truly exceptional service!
After a very disappointing experience where no other rental company was willing to help us on short notice, Autovia at Milano Centrale Station truly saved our trip. They were the only company that showed real empathy and went out of their way to find us a car – right on the spot.
The branch manager was sharp, efficient, and incredibly professional. He immediately understood the situation and found a great solution within minutes. Thanks to his help, we were able to continue our dream vacation through Tuscany and Emilia-Romagna without interruption.
While other companies gave us excuses, Autovia gave us solutions. Highly recommended – not just for their cars, but for their attitude and humanity. 🙏🚗
Next time in Italy, only autovia♥️
April 12, 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that our team at Milano Centrale was able to save your trip and help you continue your vacation without any interruptions. It's our goal to offer not just cars, but solutions, and we're so glad that we could make a difference for you.
We truly appreciate your recommendation and can't wait to welcome you again next time you're in Italy!
Best regards,
The Autovia Team
Its a worst car service in Italy
Its a worst car service in Italy. I booked from them and paid one week in advance. My time to recieve vehicle was 13:00 but due to heath issues i arrived late. at hour 18:00. when i arrived there the girl said we have cancelled your vehicle we cant give you vehicle because you arrived late to recieve ( but i already paid them for upcoming one week in advance)
then i asked them to return my money and they said we cant return money because you arrived late so we cant return you money and we cant give you car . BUNCH OF Thieves AND LIARS WITH THEIR fraudulent POLICIES. avoid them at any cost they are shameful and useless and thieves.
Reply to the autovia specialist -
Dear autovia , you are doing furbo and ripping people off. There is nothing clear, Your ^ General^ terms and conditions are made on bad faith and are in hidden in Pdf of booking at the end with a mention. I called your customer service she said i cant do nothing. You are looting your own customers. If I already paid you online for one week, even if i come late it shouldnt matter because i came in your office timings and I already paid for that vehicle for one week, Are you dumb or what? I understand your only goal is to rip people off and give them five times expensive nolleggio because you guys are legal theives riping tourists mostly and travellers. Since, tourists are innocent you are escaping this fraudulent practise.
And No you are not ^Sorry^. Stop using word ^ sorry^ and humilate the world. You are a liar and a fraud. Your customer service girl was arrogantly laughing at my face. She was not sorry. You are giving me an useless reply that you give to everyone after riping them off their money and then wasting their time mentally emotionally and financially. You are really not sorry for nothing. You ripped me off and you are proud of it. Stop being passive apologetic because you are not. You are a theif , an intelligent theif , a fraud. Thats what you are.
April 9, 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Please note the following part of our terms and conditions, available on our web site:
1.8 Autovia undertakes to honour reservations from the moment the customer presents themselves at the counter on the day and at the
time confirmed, with a maximum tolerance of one hour later than the time indicated in the reservation, or within two hours of the originally scheduled time of arrival of the Customer’s flight, less the delay, in the case of rentals from airport terminals and when the flight
number has been indicated in the reservation. In the event that the Customer presents themselves at the counter beyond the period of tolerance provided for, the Lessor will no longer be obliged to consign the vehicle reserved, and the client will lose the right to refunds (as
indicated in point 1.10).
We remind you to contact our Customer Service to ask for any compansation.
Best Regads.
Dear Customer, we are sorry that you were unable to collect the vehicle due to the delay. The collection policy in compliance with the time entered in the reservation is however very clear and well indicated. We cannot guarantee that the booked vehicle will always be available outside the indicated time. The cancellation policy and access to refunds for customers of the Autovia website is equally clear. However, we invite you to send your request to our email address customercare@autovia.it and our colleagues will evaluate the possibility of compensation.
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