autovia.it - Milano Train Station Reviews 

I booked a rental car through CarTrawler, which operates as an intermediary on many airline sites, in my case WizzAir. The actual rental was handled by a local provider (Autovia/Ecovia), who refused to deliver the vehicle for unclear and undocumented reasons — despite me arriving on time and showing legally valid ID (an Italian driver’s license).

Here’s what happened next:

I immediately submitted all required documents and was told the refund would be processed within 48 hours.

Three weeks later, no refund.

CarTrawler now claims they are “waiting for feedback” from Autovia that didn't reply

No escalation, no deadlines, just empty promises and silence.

It was a very poor experience with No protection. No transparency. No customer care.

I want to underline that I waited for 90 minutes on queue and the same situation happens to multiple customers.

I personally want to thank Valentina, your employee at the Milan Train station for her curtesy and great help obtaining the car for my trip. I appreciate her sincere efforts to help.

the staff are very accommodating and the cars are new

The rental fulfilled our expectations

After a very disappointing experience where no other rental company was willing to help us on short notice, Autovia at Milano Centrale Station truly saved our trip. They were the only company that showed real empathy and went out of their way to find us a car – right on the spot.

The branch manager was sharp, efficient, and incredibly professional. He immediately understood the situation and found a great solution within minutes. Thanks to his help, we were able to continue our dream vacation through Tuscany and Emilia-Romagna without interruption.

While other companies gave us excuses, Autovia gave us solutions. Highly recommended – not just for their cars, but for their attitude and humanity. 🙏🚗

Next time in Italy, only autovia♥️

Its a worst car service in Italy. I booked from them and paid one week in advance. My time to recieve vehicle was 13:00 but due to heath issues i arrived late. at hour 18:00. when i arrived there the girl said we have cancelled your vehicle we cant give you vehicle because you arrived late to recieve ( but i already paid them for upcoming one week in advance)

then i asked them to return my money and they said we cant return money because you arrived late so we cant return you money and we cant give you car . BUNCH OF Thieves AND LIARS WITH THEIR fraudulent POLICIES. avoid them at any cost they are shameful and useless and thieves.

Reply to the autovia specialist -

Dear autovia , you are doing furbo and ripping people off. There is nothing clear, Your ^ General^ terms and conditions are made on bad faith and are in hidden in Pdf of booking at the end with a mention. I called your customer service she said i cant do nothing. You are looting your own customers. If I already paid you online for one week, even if i come late it shouldnt matter because i came in your office timings and I already paid for that vehicle for one week, Are you dumb or what? I understand your only goal is to rip people off and give them five times expensive nolleggio because you guys are legal theives riping tourists mostly and travellers. Since, tourists are innocent you are escaping this fraudulent practise.

And No you are not ^Sorry^. Stop using word ^ sorry^ and humilate the world. You are a liar and a fraud. Your customer service girl was arrogantly laughing at my face. She was not sorry. You are giving me an useless reply that you give to everyone after riping them off their money and then wasting their time mentally emotionally and financially. You are really not sorry for nothing. You ripped me off and you are proud of it. Stop being passive apologetic because you are not. You are a theif , an intelligent theif , a fraud. Thats what you are.

Swift transaction, ideal location from Train station, very friendly staff, lovely clean car

We were very happy with the car. Good price performance ratio.

Everything was excellent

Dear Sir or Madam,
On the occasion of my 50th birthday, I had a vacation with my wife in Italy where, among other things, I rented a car through you for 4 days between the dates 16-19/11/24.
I would like to point out that the order included insurance and was made through you, since with past rentals, I was very satisfied.
I find it appropriate to contact you, at the end of the vacation, in light of the problems with the service I received from the ECOVIA branch from which I collected the vehicle. A service that greatly overshadowed my vacation and my birthday celebration.
When I arrived to pick up the vehicle, I was asked to identify myself and present a credit card that is the same as the credit card in the order. The problem began when it was necessary to charge a deposit of 700 euros for the vehicle and it was not possible to do so since it turned out that the chip on my credit card was invalid.
Of course I didn't know that in advance. I used the card in other businesses, without a problem, so I could not expect such a malfunction.
In light of this, I offered the representative two options. One, to charge my wife's card. A different card associated with the same bank account. The second option I offered, is to manually enter my card number and thus there will be no need to use a chip (with the provision of a secret code, of course).
The representative refused both offers. Regarding the first proposal, claim that the deposit card must be in the name of the customer renting the car. Regarding the second offer, he claimed that it is not possible to manually enter the credit card.
Since we were delayed for quite some time and wanted to get going, we asked the representative for a solution. After all, we will not cancel the reservation of the car and all the hotels and attractions for the next few days, because of illogical procedures (manual card deposit).
The representative offered a solution and said that if we purchase additional insurance (as mentioned, insurance that we do not need, because we purchased full insurance) at a cost of 160 euros, then the deposit can be entered manually.
I explained to the representative that I am not interested in expanding insurance and even asked to speak with a manager since it turned out that the problem is only procedural and not a technical problem of manual card entry, which cannot really be solved.
The representative explained that there was no manager to speak with and asked about the procedures. After a long discussion with no progress and delay for me in the rest of the vacation, I had to agree to extend the insurance and thus the representative would be able to charge the card with a deposit, manually.
It is important for me to note that I was a captive customer at the time.
I could not cancel the reservation for the car rental since it was cancelable until a few days before, and even if I had canceled it is not certain that I would have found another car for that time. Secondly, there was a feeling of taking advantage of the situation since there is no logic that you can make a manual deposit on the card only on the condition that you expand the insurance package which costs a lot.

In an unusual way and against the rule of law,
I am requesting a refund of the amount collected from me. Which might make up for the heartache caused to me.

Thanks in advance and looking forward to your understanding.

Good rent a car company
İf i rent a car prefer Autovia

This company is by far the worst car rental company that I ever had to deal with. Stay well clear and don't even bother to complain. They leased us a car that broke down the next day after 5 minutes of driving. We were left in the middle of nowhere in the heat. Not only that you have to stay by the car to get it fixed. Then to make matters worse they make you take a taxi to the airport. We wasted 150euro on a taxi and lost the whole day trying to get a replacement. They ignore calls and emails. Best option you have as a EU citizen is to file a complaint with the Europen small claims court. Don't waste your time with them.

I encountered an issue during my rental and Autovia handled it so professionally and did not crazy upcharge me for anything. I rented the cheapest car I could find for the weekend (2 days). I did not buy the supplemental insurance from Autovia but I did buy an insurance policy from a third-party provider. So in the case there were damages, I know I have to pay Autovia and get reimbursed from my insurance company. When I picked up the car they gave me a Audi G which made me nervous about any damages which can be big with these fancy cars! I was 200+ km away from Milan when the "low tire pressure" sign came on. I discovered a screw was stuck in the tire. I contacted Autovia roadside assistance and they instructed us to exit the highway and wait for the repair vehicle to be dispatched for assistance. The woman that handled our call was incredibly friendly and helpful - very good customer service. The repair man/woman arrived, removed the screw, patched the tire, and told us we could finish driving back to Milan. They did not charge us, they said it was paid by Autovia. We returned the car late back to Autovia due to the delay, and they did not charge us extra. And last, I expected that I would be charged for a new tire (and seek reimbursement later from my insurance) but when we returned the car we were told there was no charge because the tire was repaired onsite. I was prepared to pay and happily surprised we had €0 in extra charges! A wonderful first rental experience with Autovia.

We were charged 450 euros for a damage that we did not cause. Upon receiving the car the employer did not go through the damages with us even though its their responsibility to do so. Later even after providing pictures they did not respond to our complaint and charged the credit card without prior consent or info.

They don’t seem to understand the legal requirements for international driving licenses. They denied me a rental car with my Russian driving license, while Sixt accepted the same document and offered multiple options. Additionally, their cars were not clean, and the staff was sassy. I would recommend avoiding this service to prevent any unpleasant surprises during your trip.

Do NOT rent from Autovia. That is a total scam and they will blame all the false and previous damages on you!!!!!

We rented a car on May 24-26 thru Rentalcars.com with Autovia Milano. When we picked up the car, we saw a minor dent on front bumper and scratches on rim already, we took pictures and videos and the person told us he had already marked it on the pick up slip.

When we return the car on May 26, the person inspected the car in front of us and said no problem, then we left happily. Fast forward to Sep 6, I suddenly got an email from
Vehicle Check Autovia and they claimed there are SCRATCHES WHEEL RIM AND FRONT BUMPER, and asked me to pay for the repairs 305,37 Euro.

I sent them the photos with iphone timestamp on top to prove, those damages were there when we picked up the car. They asked me to send it to complain department, which I did right away as well. The complain department just replied and said they are working on my case now and will get back as soon as possible.

However, instead of hearing from them, my credit card got charged directly on Oct 19!!

If you don't want unexpected nonsense charges from Antovia, Stay away from them!!

Update: They finally replied my email but asked for original photos, so I sent to them on Oct 24.
On Nov 9 I received an email with screenshot, saying the time of my photo doesn't match my pick up time. I looked at the screenshot and laughed, that's the date and time I sent them the original photos (Oct 24). I am amazed how funny they are, just to accuse customers making false evidences by all means.

Easy way to the office at the Milano train station.
Good advice! Thanks to Dominico! Easy peak up, easy drop off the car. Patient staff!!
Pick up the car a few minutes from the office , easy to find and acces . The parking -very safe and clean !

The worst car rental service! Where do I start..we got to their branch in Milan and they seemed bothered that they have to deal with nother customer than we were given the keys and a map to go find the car. There was a red light flashing in the dash the whole time (not ideal when you're renting abroad!)we were told the car was new (not new) and clean (not). We were than told that will get our deposit back as soon see drop off the car. Nearly 2 months later and we still haven't got it! When I rang them they apologised and said oh no it's going to take up to 30 day to get it back, rang them after 30 days "sorry but there's a problem with our bank in Italy", a few days later they emailed and said the deposit it's been unblocked. I rang my bank and they don't have it so they haven't done it. They were shouting in capital letter in the emails all because I was trying to get my deposit back. I have never had to deal with anything like this before, ridiculous and poor customer service. I will not be using them again not even in another country.
Save yourself the money, energy and time, shocking!

Regarding: Milan Central Train station

Need clearer signs or maps indicating where the office is and where the pickup of the car is (that is located quite far away when walking with lot's of bags and kids on foot). We did not see a small sign right away where the parking garage is and could see other people also looking for it.

It was also a little bit confusing when returning the car, there was no inspection or anything that we took part in so we weren't really sure if everything was ok or not when we left it and no email or message from the car hire indicating that we had in fact returned the car and everything was in order.

But overall we liked the car and everything seems to have gone well.

Almost a month and I still didn’t get my deposit back, the amount was charged in my credit card (instead of hold). There were no damages and I have the return receipt. They don’t reply to emails. Don’t recommend.