autovia.it - Milano Train Station Reviews 

They basically treated me without any human dignity, gave me a Methane car without warning, threatened to cancel my reservation, stole from my deposit, and ignored my complaints.

Case submitted to the European Consumer Organization and claimed to VISA.

Overall very smooth experience. No problems renting car. No line at counter.

Terrible experience. First issue is that the website says “drivers must have a valid license” but says nothing about an international license which was required for us to rent a car. We rented a car from Enterprise 3 days prior without any required international license (so it’s not a mandated thing for all rentals). Luckily I had one but my wife did not so she couldn’t be added as a driver. That should be made clear before drivers get to the rental place. Since our original reservation had my wife as a driver and she didn’t have an international license we couldn’t use our reservation and had to rent on the spot which cost us more money.
Next issue was that when we dropped the car off there was nothing for us to sign to officially turn in the car. This ended up being a problem because we were charged for fuel when we actually returned the car with a full tank. We were also charged for an “extra” car wash which was never mentioned at all during the rental and I would have never agreed to. Both of these charges were made AFTER we returned the car and didn’t expect any charges.
Last issue was that I’ve tried to call (when I pressed 2 for English the call disconnected 3 separate times) and email Autovia about these unwarranted charges and I’ve never received a response. Overall I would never use Autovia again and if I could rate it at a zero star rating I would.

When we gave back the car, they told us that everything was ok (and I signed without having the possibility to see the comments the agent wrote, but everything was supposedly ok) and I received by email the same day an additional charge of 22EUR because the car was "dirty". They do not tell you at the beginning but the car is considered dirty if it has not been cleaned by a professional (your hoover and sponge work are not authorized).
Milan office of Centrale railway station cannot be trusted.

Dear team,

I rented a car with your company via rentalcars.com.

When I arrived at your office at Milan Central Station to pick up the car, your agent said that you had a rule and if I didn't arrive within three hours of the booking, my reservation would be fully cancelled.

Nowhere in the voucher does it says this nor the rentalcar.com T&S. Although rentalcars.com requested my email and phone number, nobody contacted me to cancel my reservation, and this cancellation proceeded unknown to us.

So we were left to our own luck in the rental company agency. I called rentalcars.com and the agent just limited himself to, after 1 hour on the phone, to refund the payment.

Given all this confusion, my girlfriend got her smartphone stolen and the holidays which were supposed to be amazing turned out to be a festival of us trying to get her number back and access to her bank accounts on a background of a holiday that cost us around GBP4000.

I am very unhappy with the way you entered into a contract with me but showed no honour nor respect in fulfilling YOUR duties, since nowhere this policy was written on my voucher nor the lack of willingness of your agent in dealing with the issue and finding a solution for my problem.

thiefs,if you do not book with an insurance,they bite you telling that the car is scracthed.also waiting time is about 90 minutes to get your car.

Very easy and friendly pick up, great car and no issues. Grazie mille!

Excellent experience with my car rental and requested upgrade.

Thank you

The worst experience ever renting a car. The vehicle had 160,000 k burn marks on the seats, and did not have a full tank. I did not feel safe driving the car and it was an embarrassment I would never use this company. They also charged me for not having an international license which I have never had to have one in the past

We hired a car from autovia through an agent. We experienced a flat tyre and called emergency roadside assistance, who put the spare tyre on. We called autovia to ask them what we should do, and they initially said we could get a replacement car, then that there was no replacement available and we should continue to drive the car with the spare tyre and just not exceed 80kph. Later, they told us we should never have done this and had driven too far on the spare tyre. When I asked what I should do, I was told "I don't know. I can't help you". I called roadside assistance again who said they were able to tow the car back to Milan for us, and sent a garage to pick up the car. When I informed autovia, they asked for a receipt, which we were not given, then accused us of "handing the keys over to the first random person on the street". We were shocked at being spoken to like this. It is one thing that we were unable to get a replacement car and are now relying on public transport, but another thing to have been spoken to so rudely and unhelpfully. Fortunately the agent we booked through were very helpful and able to speak to them on our behalf. I would never recommend anyone to book with autovia directly.

every thing was super ok. Ivana and Francesco helped me a lot, and I am thankful

I wouldn't give it one star either. I rented from them via Expedia without knowing how fraudulent they are- assuming that Expedia works with reputable companies. I rented the car in Padua and returned it to Milano Centrale station in June 2021, booking R.A n 20210565208. I returned the car on time/no additional damage. To prove that to anyone interested I have before/after photos. When returning requested a return receipt from attendant who accepted/examined the car. Unlike with any normal rental, attendant refused to issue final receipt, or even provide written confirmation of undamaged return on time on the contract. He directed me to office 2 miles away from return location, explaining along the way that they won't issue final receipt either. That they finalize rental sometime later (may be same day, or maybe the following day) when the responsible clerk comes to do the location to finalize rental. It smelled very fishy right then, so I insisted that attendant calls the office. They confirmed that they'll come sometime same day but they don't know when an definitely not within an hour. I couldn't wait indefinitely, so I took zillion of pictures and left. Sure enough in 2 month they hit me with damage charge for E140 ($165) for a scratch that was there when I rented it, which is clearly marked on the contract and of which I have a photo on the date/time of initial rental and at location initial rental location. I tried to dispute it with rental office but they don't even respond to emails. I am disputing their charge with my CC carrier, but I think it is a long shot because any car rental contract authorizes car company to bill for additional charges stemming from damages. So I need my CC to look deep into the issue which I doubt they'll do. I rent a car on the average 2 times a year for many years. This is the most deliberate fraudulent approach of car rental company that I have ever seen.