autovia.it - Napoli Aeroporto Reviews 

Awful experience.
The rental office is not at Naples airport as described so you have to try and locate it via a shuttle bus.
There was some minor damage to the car upon return - they emailed me claiming for almost €1000 for a new alloy, wingmirror, new handlamp (all ridiculous)..and damage to the bumper which I accepted. No reply to my email but took money from my credit card anyway , even though they said email customer services within 4 days (I replied next day).
They are absolute scammers.
Avoid avoid avoid.

Update: no reply to emails. Hang up phone when I call.
Raising complaint.
SCAMMERS.

The whole process was simple and quick, without any complications. Communication was also smooth. We were very satisfied.

Autovia is located in a separate part of the airport which is reachable by a shuttle service from the terminal at Napoli airport. We didn’t have to wait and the service was excellent and professional. The car we rented was perfect for us.

They charge 75% more than it is written in the contract - for example, when you hire the car for 220€ and this should be the full end price, then actually on the spot they ask 168€ more because some sort of insurance.

Absolutely brilliant company to deal with. Airport pick up quickly arranged with a phone call and they came only 10 minutes later. We had trouble getting our credit card to work for the deposit and the gentleman was exceptionally patient with us whilst we got it sorted. We were also offered a free upgrade which was really appreciated and the black vauxhall corsa we had was like new and such a lovely car to drive. The returns process was quick and easy with no problems at all and the shuttle bus was there waiting to take us back to the airport. Dealing with car hire companies can be stressful but Autovia were brilliant and so helpful we can't recomment them enought!

Everything was ok, the staff, the car, the rental conditions, etc. One thing was a little annoying, namely the waiting time to pick up/ drop off the car but considering that is summer season, all was ok.

I was sceptical because autovia were the cheapest option for our werks rental in Italy. But from start to finish the service was perfect. Car was also better than we expected as we got an opal corsa and booked a fiat panda. Very happy and will use again.

Great service ,fast and efficient on pick up and drop off
great car in good condition
well done
will definately use these guys again
grazie

Horrible service, waited in line with other people for 4 hours!! Then the guy didn’t even apologize or make up for the delay! He did give others upgrades but when we asked for automatic instead of manual or newer cleaner car for making us wait 4 hours in the sun, he said NO upgrades! Very rude and will never use this company again and will tell all friends on social media to avoid Autovia!

Also there was no shuttle to pick us up from airport to Autovia office as was promised! I called to ask about the shuttle several times from airport and the person picked up and hang up immediately pretending the phone doesn’t work! Because he did that to other people in front of us when we were waiting in the Autovia office. Anyway we had to walk with our heavy luggage in crossing many streets from airport in the heat to the Autovia location!

Booked through economybookings.com, got an email 7 days later to report the damage to the car. A very vague explanation of the tune of 322.44 euros. No photos despite me having before and after photos of the car. Used the Key drop-off box due to early flight so no contact with the staff on return. It's a complete scam and I have contacted my credit card company to fight this blatant attempt to extort money. Save yourself the hassle and avoid this rental company at all costs.

Renting a car can be stressful but I've always found Autovia to be the best of all the rental companies we have used.

The way to the meeting point was poorly explained. It therefore took a long time to meet the shuttle.
At the station, we were given a 4 year old car with 106000 km, weak clutch and torn out shock absorbers. As we were in a hurry due to the late shuttle, we didn´t recognize that the car had no air condition, although ordered and listed in the voucher.
At the return we complained about these issues but didn´t even get an excuse or reduction of fee corresponding to the lower class.
Never again!!!

they charged me an accident not visible at the check in

NO COMMENT

150 € stolen without listen me.....

From the moment of contact everyone was very helpful and the service superb.

We were clients of Autovia in November. We are impressed by their professional attitude towards clients. We did not understand that their employee would take us from the airport to the office. The company sent a car, which found us on the road and took us directly to the place. We thank them very much. Fast, correct, professional and kind attitude. I recommend this company!

I got a claim 1 week after delivering the car concerning scratches i'm sure I didn't cause. I disputed it without succes even though i had recorded the car at delivery. They Just withdrew the money from my credit card. What can you do? I believe it is their businessmodel to get more money fromtheir cliënts.

Siamo neoclienti dell'autonoleggio Autovia e siamo molto soddisfatti del loro servizio.
Il loro gentilissimo autista ci ha preso in aeroporto all'inizio del nostro viaggio, e riportatoci una volta restituita lauto a fine soggiorno.
Armando è l'esperto e solare assistente che ha svolto le nostre pratiche per il ritiro e la restituzione dell'auto.
Ci siamo davvero trovati bene e consigliamo l'autonoleggio Autovia per cordialità, efficienza e simpatia. Inoltre, propone dei prezzi molto competitivi.
Ps. Arrivati in aeroporto, il punto di ritrovo per la navetta è il gabbiotto della polizia municipale. Chiamate Autovia per avvertire del vostro arrivo, probabilmente risponderà il gentile Armando.
Ricordate che sono accettate solo le carte di credito (non carte di debito!).

We are new Autovia's clients and we are very pleased with the experience.
Their polite driver took us from the airport at the start of our journey, and brought us back at the end of it.
Armando is the bright and cheerful costumer assistant that helped us to sort out the car papers.
We genuinely had a nice experience with car rental Autovia and we would recommend their services. Moreover, their prices are very competitive.
Ps. When arriving at the airport, please go to the municipal police booth (polizia municipale) and wait there for their van to come and collect you. Call the car rental Autovia to let them know of your arrival at the airport, most likely Armando will answer your call.
Also note that only credit cards are accepted at the car rental (no debit cards!).

Located way off campus down totally chaotic Street.
Very long wait to get car but car was fine.
Forced to pay 30 euro cleaning despite very little to clean and no warning on pick up that car needed to be cleaned spotless on return.
Drop off back at airport totally unsatisfactory. Spat out around 300m from terminal onto busy road with no direction or help