autovia.it - Napoli Aeroporto Reviews 

Great car because we First got a Renault but then we got a BYD, beautiful nice car!

Scammers . Charged £853 for car which wouldn’t start!! Given a hybrid car. 10 minutes outside Naples airport it decided to update. 25 minutes .. then tried to start car and it started another update . It would not start or move . Random lady at the petrol station took pity on us and took us to Naples airport I was my disabled elderly father . Explained to Autovia what had happened . no apology ! Annoyed we had left the car even though we would miss our flight if we had waited another 55 minutes for update. Charged £ 853 no explanation just taken from my credit card.. unbelievable!

Eazy acces with fast shuttle, fast out, fast in . Everything was perfect. Excellent car quality

I received the car quickly. It was clean and had 4000 km on board. The delivery was also quick. I am satisfied with both the company's services and the employees. I have only one observation: on Google maps the car pick-up location was fixed on the built building, not on the mobile one in the other corner of the parking lot.

I would never recommend them and will avoid booking with them again. They didn't have the car I booked and then tried to charge me an additional €300 for an alternative car. The staff were rude and it felt like a scam so I walked away and booked with Sicily by Car. Their customer service was great and offered me a much better rate.

We didn't know that a creditcard was necessary for deposit. Your employee Asia, helped us out. That's what makes the difference!

I don’t know how people put one star and bring the rating low. I would recommend to book your car there.
1. The people at the counter in the airport are super friendly.
2. The car was super clean.
3. We requested for a Volkswagen Polo, but we got an MG3 that was not bad and it was the same thing basically.
4. I booked it from booking and it was really easy to do everything.
5. We got a free shuttle to the parking from and to the airport.
6. People at the parking were super helpful and checked the car with us.
I would recommend it 100%

I booked and paid for a Volkswagen Tiguan through Discover Cars, but upon arrival I was given an Audi Q2, a significantly smaller vehicle. No compensation or alternative solution was offered.

The vehicle itself was already covered in an extensive list of pre-existing damages. The damage report ran over multiple years and included scratches, dents, damaged wheels, bumper damage, mirror damage and more. Given the sheer amount of existing damage, it was practically impossible to verify every single defect before departure.

After returning the vehicle, I was charged €132 for a minor scratch on a wheel. I immediately disputed the charge and repeatedly asked for objective evidence proving that the damage was not already present before my rental. Instead of providing dated photographs from before the rental period, Autovia simply referred to their paperwork and insisted the charge was due.

What is most disappointing is the complete lack of consideration for the fact that:

* a smaller vehicle than the one booked was supplied;
* the vehicle was already in heavily used and damaged condition;
* reasonable questions regarding evidence were repeatedly ignored.

The amount itself is not the issue. The principle is. Customers should not be expected to accept damage charges without clear proof, especially when renting vehicles that already have an extensive damage history.

Unfortunately, based on this experience, I cannot recommend Autovia.

I have rented dozens of vehicles across Europe over the years and this is the first time I have felt treated this way

Correctness, accuracy and good prices!

I recently reserved a Polo for a 10-day rental. However, upon pickup, I was only offered a Seat with a 4m90 length (compared to the Polo’s 4m) as an alternative, despite my reservation being made a month in advance. No other similar vehicle options were provided.
I was disappointed that no comparable vehicle was available, as this limited my choices and did not meet my original expectations. I believe it would be beneficial to review your policy to ensure customers are offered suitable alternatives when their reserved vehicle is unavailable, especially for bookings made well in advance.
Thank you for your attention to this matter.

Great staff, great car, easy process, no hassles!

I am extremely satisfied with Autovia car rental. The car was in great condition and I had absolutely no complaints—everything was simply perfect. It’s actually hard to write a detailed review when everything goes so smoothly and you can’t find a single fault! This was my second time using this company; the first time was in Rome and everything was great there as well (I even got the specific car I requested). Now, after my second experience in Naples, I can confirm they are excellent. Perfect service all around!

Have used Autovia on several occasions over the last 12 months. Efficient service with friendly staff and great value for money.

Everything was perfect.
Good car, very clean.
Professional and fast check-in/check-out.

All good but I dont agree on an extra fee to cross to another country

car we booked was not available. we got another with manual transmission however I booked an automatic.
luggages did not fit in
wors ervice ever. avoid at all cost

great car - upgrade, quick time of check in and check out procedure.

Good option to move around Napoli. Good service and fast.

I rented a car from Autovia in July 2025 (vehicle GY019YW). Almost two months after returning the car and after my deposit had already been released, I was suddenly charged €483.54 for a “new scratch”.

I immediately disputed the claim and provided clear video evidence recorded at pick-up, showing that the same scratch was already present before the rental started. The video is timestamped and unedited. I also sent screenshots and the full file, exactly as requested by their Customer Care for technical verification.

Despite this, Autovia simply replied with a generic message referring to the “existing damage box” and ignored the video proof. They claimed the damage was “due” and later withdrew the money from my card anyway, without properly analyzing the evidence or providing any technical report.

Key issues:

The damage was pre-existing and documented on video at pick-up.

The notification came almost two months after drop-off.

The deposit had already been released.

The scratch is minor and superficial.

They stopped responding after I sent the full video and formal dispute.

This looks like an abusive and unfair practice. I am now forced to start a chargeback with my bank and escalate the case to ECC and Italian consumer authorities.

I strongly advise anyone renting from Autovia to film the car in detail and be prepared for potential unjustified post-rental charges.