autovia.it - Napoli Aeroporto Reviews 

A very positive car hire experience with Autovia at Naples airport in September 2024. There was no hard selling of extra insurance and the staff were helpful and friendly. The car had a few minor dents and scratches but everything was well documented on the paperwork. Handover of the car on return to the depot was quick and the staff were not looking for 'bogus' damage. Although the paperwork said there's a shuttle bus to the car compound from near the taxi rank outside the terminal, we couldn't find it and we walked to the car hire depot instead. This took about 10 minutes and, although we managed ok despite having large suitcases, the walk would most likely prove problematic for anyone with mobility issues. I would have no hesitation in using Autovia at Naples airport again.

Great service at the counter and at the car pick up station; new vehicles

Straightforward pickup. Quick handover. Decent car....possibly could have been cleaner.....very quick and efficient return procedure without any hassle from a courteous representative. We regularly hire a car at Naples Airport and this was as good an experience as any.

I do not recommend it! First of all, if the company does not receive any other cards than credit cards which must ONLY be on drivers name, should have it written more precisely. Second, we have reserved a car( Volkswagen Polo) on their website to be picked up from Naples airport but when we reached there they did not have the car saying that it was not actually reserved. They could provide us another car, with a new booking but we needed to wait for 2-3 hours. In this case, we chose another rental company that gave us a car right away. Second experience same day: my cousin booked a T-Cross(deposit required 500 Euro) which of course was not available and she received a Citroen C4 instead for which the deposit was 700 Euro.

I had a deeply unpleasant experience with this company and would strongly recommend taking your business elsewhere. I would genuinely rather walk than rent from Autovia.it.

My partner has already written a detailed, accurate account of what happened, yet Autovia.it attempted to have that review removed. Having read other negative reviews, it appears the company often tries to deal with complaints privately by email rather than addressing them openly.

I invite Autovia.it to reply here, publicly:
• Why did your staff make derogatory comments in Italian about customers?
• Why were agreed solutions suddenly withdrawn?
• Why did you commit to a refund and then fail to follow through?
• Why were customers made to feel unwelcome and insulted?

If you believe your staff’s conduct was appropriate, please explain it here. I have a full video recording of the interaction, including the staff involved, and I am prepared to share it if needed. Customers deserve honesty and accountability.

Disturbing Conduct at Autovia.it – What I Witnessed on 31/07/2025

I was not a customer of Autovia.it and was instead waiting at the car rental desk next door, but I witnessed something so troubling that I feel it’s important to share. My wife was arranging a rental with another company, which gave me a clear view and earshot of an interaction between Autovia.it staff and an English family.

The family had booked through Expedia and arrived with a digital credit card, not realizing a physical card was required. They acknowledged this oversight and tried to find solutions, including changing the main driver or rebooking, but Autovia.it staff refused every option except paying an additional one-off insurance fee that would nearly double the rental cost. Understandably, the family hesitated.

When the family informed staff that Expedia had approved a cancellation, Autovia.it claimed this was not possible unless Expedia cancelled it directly — a statement that, based on my own experience, appeared questionable. After more than an hour of back-and-forth, the family reluctantly agreed to pay the extra insurance, only for a staff member with tattoos to say they would not allow it because they “didn’t like” the family and made a derogatory remark in Italian about the mother.

I also overheard a disturbing exchange in which one staff member suggested renting the car and then damaging it to make a claim, to which another replied that the family would take photographs. Eventually, a manager appeared and agreed to a refund. However, I later confirmed with the family that no refund was ever issued.

From what I witnessed, the staff’s behavior was blunt, dismissive, and unprofessional, and some of the comments I overheard were deeply inappropriate. While I can’t speak to every customer’s experience, I personally would not feel comfortable renting from Autovia.it after what I saw.

Autovia.it — customers deserve to know why they were treated this way, why the agreed solution was withdrawn, and why the promised refund was not honored. Warning to all, do not be lured in by the good price!

Excellent service from the staff. Price can't be beat by the others with 100% insurance coverage.

We rented the 2025 VW Tiguan which was very fuel efficient and drive super chill.

Great interaction with the fabulous Fabio at the front desk and very helpful Luigi at the car pick up and drop off spot. Thank you all.

Delayed flight in to Naples meant we were 80 mins late to pick the car up. After the office had moved from the car park where hire cars are to inside the terminal we had to travel back to the airport to collect the keys. We were told our car had been given away as you only have 59 minutes leeway.
No equivalent car was available we were told the only option was to pay for an upgrade - €24 a day extra.

No help, no care given, no understanding of our situation we had no choice to pay.

I would avoid this company this has never happened to me before and I hire a car every year in Italy.

Very courteous staff. Excellent customer service. Keep up the great work 🙂

Absolutely horrific.

Upon arrival, we were told we must have a physical credit card, which was never made clear during the booking process. We tried to use a digital one, but were met with a cold, dismissive “speak to your provider” and absolutely no attempt to help or accommodate. We spoke to the provider and they confirmed the company needed to cancel the reservation on their end.

While trying to sort things out, we encountered rude and condescending behaviour from the staff. One employee even asked my mum, “what do you do (job-wise)?” in a mocking tone — completely inappropriate and unprofessional. They spoke in Italian between themselves while we were trying to resolve the issue, often interrupting us, and contradicted each other repeatedly.

At one point, they told us we could just pay the insurance instead of leaving a deposit. Then an hour later they refused that option — one said it was “not allowed”, another heavily implied it was because they didn’t like the fact we had questioned them. It honestly felt personal and vindictive - the words “maybe we don’t like the noise you make” was justification from one individual as to why they could suddenly no longer allow the paying up front. They spoke in an aggressive tone overall which was not appreciated when in a new, foreign country.

They first claimed we’d lose all our money if we canceled, only to then admit they could cancel it for us after more back and forth. The entire experience felt like a scam or at least extremely unprofessional conduct.

Avoid AutoVia at all costs — unclear policies, zero flexibility, and shocking customer service.

This issue was at the Naples airport - I took a photo of the members of staff which I am happy to provide privately if you’d like to know who the culprits were specifically. I will also be releasing the video of the staff online anonymously so that others can be made aware and avoid making the fatal mistake of choosing this rental car provider.

We ended up cancelling and saw other individuals do the same - this must be a common issue when dealing with these particular individuals so I suspect they deserve sacking. I advise you book a carry with someone else, such as Sicily by car which I found better, cheaper and more accommodating.

To update - We have now been informed that the cancellation wasn’t accepted and we have not been refunded, so we have had to pay for a car rental that didn’t even end up happening. RUN FOR THE HILLS - THE WORST OF THE WORST

Uncompromising, unhelpful and unbelievably rude. Would never go with them again or recommend them to anyone. Run to the hills.

Great car so comfortable

What a great experience! It started All with the warm welcome from the girl at the reception who answered All our questions in detail friendly and call. The car was perfect as well as also the returning of the car at night.
I Will come back.
Greetings Kris and Fabienne

Giancarlo was top !

Car did not have sat nav that worked which made our whole holiday difficult to travel!

The service at the Autovia Naples Airport office was quite OK but the car (VW Golf 2.0 TDI) we got had serious deficiencies.
1. We could not use the navigation function because the factory made "privacy settings" should have been modified. The Autovia personnel at the rental car parking said there is nothing they could do about it because the car was almost brand-new. No-navigation resulted in serious troubles during our 10 day trip in Calabria and Basilicata.
The office personnel should have mentioned this flaw and offered another car.
2. The inner side of the windshield was covered with a dust film. The film created dangerous reflections againts the sun. Most unpleasant and dangerous phenomenon especially in the mountain roads.

I found it easy and trouble free on vehicle pickup, with very helpful staff members that answered all my questions,
Dropping car back was even easier with no hassle

I pickup the car in Napoli Airport and return in Rome Airport. Both staff was friendly and professional. I have to suggestion: 1. To put on the back windshield the sitcker with "I AM TURIST", because the most of italian drivers are hurry and honking :)
2. In the summer season, will be great if you can put one bottle(even small) of water. Most of times we out from the airport, pickup the car and drive away to the place we have the business meeting. For me it will be better to see the PP bottle of water and take two sips of water than to have %? additional discount.

SCAMMERS PLEASE BE SO CAREFUL THEY TRICKED ME AND ROBBED ME

Straightforward check-in and return. The old use again