Clean perfect working rental car. Short walking distance from airport. Returning the car early in the morning, 6.30am. Good staff when returning the car. Fast processing.
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Awful. Rude, dismissive. They wanted a credit card with my full name on it, apparently for security reasons despite a driving licence and passport as accompanying proof, very few people in the UK have... See more
Company replied
Hello, it was my birthdat day, so employer provided me car of higher level. Wonderful.
Excellent service from the staff. Price can't be beat by the others with 100% insurance coverage. We rented the 2025 VW Tiguan which was very fuel efficient and drive super chill. Great intera... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Fulco Ruffo di Calabria, 80144, Napoli, Campania, Italy
- +39 081 780 3419
Auto e furgoni
3.9
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good option to move around Napoli
Good option to move around Napoli. Good service and fast.
February 22, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, we are pleased that your experience with Autovia was a positive one.
The Autovia Team
Unjustified damage charge despite clear video evidence
I rented a car from Autovia in July 2025 (vehicle GY019YW). Almost two months after returning the car and after my deposit had already been released, I was suddenly charged €483.54 for a “new scratch”.
I immediately disputed the claim and provided clear video evidence recorded at pick-up, showing that the same scratch was already present before the rental started. The video is timestamped and unedited. I also sent screenshots and the full file, exactly as requested by their Customer Care for technical verification.
Despite this, Autovia simply replied with a generic message referring to the “existing damage box” and ignored the video proof. They claimed the damage was “due” and later withdrew the money from my card anyway, without properly analyzing the evidence or providing any technical report.
Key issues:
The damage was pre-existing and documented on video at pick-up.
The notification came almost two months after drop-off.
The deposit had already been released.
The scratch is minor and superficial.
They stopped responding after I sent the full video and formal dispute.
This looks like an abusive and unfair practice. I am now forced to start a chargeback with my bank and escalate the case to ECC and Italian consumer authorities.
I strongly advise anyone renting from Autovia to film the car in detail and be prepared for potential unjustified post-rental charges.
July 3, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we have reviewed your comment and would like to provide some clarifications.
Damage claims are handled only following internal checks and in accordance with standardized procedures set out in the rental agreement. When an issue identified at return or afterward cannot be clearly matched to damage formally recorded at check-out, a damage assessment case is opened.
Customer disputes, including video and photographic evidence, are reviewed by the relevant department. Any charge is applied only if, following technical verification, the damage is deemed chargeable under the rental terms and conditions accepted at pick-up.
The release of the security deposit does not exclude the possibility of a later charge, as expressly stated in the rental agreement, should elements emerge after vehicle return.
We firmly reject accusations of abusive or unfair practices. Autovia operates in full compliance with contractual procedures and applicable regulations.
Should you wish to request a formal review of your case, please contact our Customer Care team at customercare@autovia.it
, providing your rental agreement number and the documentation already submitted.
Kind regards,
The Autovia Team
Unreliable company
Friends, beware of this company
I closed a deal with them through Discovercar and paid almost half the amount in advance
I got to the counter and showed him that I only had to pay another 74 euros, but he wasn't even willing to see the forms and charged me 240 euros
I asked why this charge
He said that 100 dollars was a security deposit that would be returned to me and the rest was the cost of the rental, which is really not what was closed, and he also charged me for additional insurance that I had already paid for in the deal
In short, they didn't return the security deposit and charged me 40 percent more than was necessary
I contacted them by email and they didn't even get back to me with a return email
Beware of this company
I will never rent a car from them again
Unreliable company
See, you have been warned!!!
December 16, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we have reviewed your comment and would like to clarify a few points in a straightforward manner.
For bookings made through intermediaries such as DiscoverCars, all advance payments, insurance products and related conditions are managed exclusively by the platform. At the rental desk, the contract is activated according to Autovia’s terms, which may include a security deposit pre-authorization and payment of the rental balance.
Insurance purchased through third-party platforms does not replace the guarantees required by the rental company. Any additional protection offered at the desk is optional and intended solely to reduce the customer’s financial liability.
The security deposit is not charged, but only pre-authorized on the credit card. The release timing depends on the bank and is outside the rental company’s control.
We firmly reject accusations or defamatory statements. Autovia operates in full compliance with contractual terms and applicable regulations.
If you wish to have your booking reviewed in detail, please contact us at customercare@autovia.it
, providing your reservation details.
Kind regards,
The Autovia Team
Great car rental service and great car
Great car rental service and great car. Minor comment is that some marks were already there on the car but only listed once I returned the car. This said their service is exceptional, fast and customer friendly. Full insurance is a must in my opinion.
January 8, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, thank you for taking the time to leave such a positive evaluation.
The Autovia Team
All good good car friendly people 👍
November 21, 2025
Reply from autovia.it - Napoli Aeroporto
Thank you for your 5-star review!
We’re happy to hear that your experience with Autovia was positive.
We look forward to welcoming you again!
The Autovia Team
Good rental, car could be better
Autovia is very good but the car was not the best (they changed a booked troc with a MG). Napoli airport is not the best for car rental
November 18, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review — we’re glad to know you appreciated our service. We’re sorry that the replacement vehicle didn’t fully meet your expectations; in some cases an equivalent model must be assigned, and we understand your remark.
We also appreciate your feedback regarding the airport experience, as it helps us improve.
We hope to welcome you again for an even better rental.
The Autovia Team
Avoid Autovia!!!
At the rental desk, Autovia claimed an issue with my driver's license and made me pay an outrageous $400 for extra insurance. Once I paid the extra insurance, they let me rent the car in spite of the claimed "issue".
CLARIFICATION: I received the rental car once I paid the outrageous extra insurance fee, which proves my point that there was no real issue with my license.
Autovia customer service never came back to me following my complaint.
October 28, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that an insurance coverage can never replace or validate the absence of a valid driver’s license or an international driving permit, when such documentation is legally required.
Our staff is legally obliged to verify that all documents presented are compliant and suitable for rental. If the license is not readable or not valid for driving in Italy, the rental agreement cannot be activated, regardless of any additional coverage purchased.
We regret if the information provided at the counter was not clear and remain at your disposal to review your case in detail. Please contact our Customer Care team at customercare@autovia.it
, indicating your rental details or location.
Thank you for your feedback, which helps us continuously improve the clarity and transparency of our service.
The Autovia Team
Easy and quick pick up
Easy and quick pick up, easy to find. Serviceminded staff. Easy and smooth handing back.
October 14, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you very much for your review and your 5-star rating! We’re delighted to know that you found the pick-up and return process easy and quick, and that our team provided friendly and service-minded assistance.
Customer satisfaction is our top priority, and your feedback is the best reward for our daily efforts.
We look forward to welcoming you again soon for another smooth, efficient, and hassle-free rental experience.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Thank you very much for your 5-star review!
We’re glad to hear that everything went well and that you had a positive experience with Autovia. Our team is dedicated to making every rental smooth, transparent, and enjoyable.
We look forward to welcoming you again soon!
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Thank you very much for your 5-star review!
We’re delighted to hear that you had a good experience with Autovia and appreciated the quality of our service. Our team is dedicated to making every rental smooth, efficient, and enjoyable for our customers.
We look forward to welcoming you again soon!
The Autovia Team
Great service but the car info system…
Great service but the car info system was all in German!
October 9, 2025
Reply from autovia.it - Napoli Aeroporto
Thank you for your 5-star review! We’re glad to hear that you were satisfied with our service. We’re sorry for the minor inconvenience with the car’s infotainment system being set to German — your feedback is very helpful and will allow us to improve our vehicle checks.
We look forward to welcoming you again soon for another great experience with Autovia!
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Thank you for your positive feedback! We are glad to hear that your experience with us was satisfactory.
Good Rental Car Service
Autovia Napoli airport is a good rental car service, they have friendly helpful staff and our car was perfect.
September 11, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
A positive car hire experience…
A very positive car hire experience with Autovia at Naples airport in September 2024. There was no hard selling of extra insurance and the staff were helpful and friendly. The car had a few minor dents and scratches but everything was well documented on the paperwork. Handover of the car on return to the depot was quick and the staff were not looking for 'bogus' damage. Although the paperwork said there's a shuttle bus to the car compound from near the taxi rank outside the terminal, we couldn't find it and we walked to the car hire depot instead. This took about 10 minutes and, although we managed ok despite having large suitcases, the walk would most likely prove problematic for anyone with mobility issues. I would have no hesitation in using Autovia at Naples airport again.
September 21, 2024
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great service
Great service at the counter and at the car pick up station; new vehicles
August 17, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Straightforward, Efficient and Without Hassle
Straightforward pickup. Quick handover. Decent car....possibly could have been cleaner.....very quick and efficient return procedure without any hassle from a courteous representative. We regularly hire a car at Naples Airport and this was as good an experience as any.
August 21, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
I do not recommend it
I do not recommend it! First of all, if the company does not receive any other cards than credit cards which must ONLY be on drivers name, should have it written more precisely. Second, we have reserved a car( Volkswagen Polo) on their website to be picked up from Naples airport but when we reached there they did not have the car saying that it was not actually reserved. They could provide us another car, with a new booking but we needed to wait for 2-3 hours. In this case, we chose another rental company that gave us a car right away. Second experience same day: my cousin booked a T-Cross(deposit required 500 Euro) which of course was not available and she received a Citroen C4 instead for which the deposit was 700 Euro.
August 1, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you for sharing your experience.
We would like to clarify a few important points:
The requirement for a credit card in the main driver’s name is not hidden — it is clearly stated during the booking process and accepted by the customer at the time of reservation.
Regarding the availability of the specific car model (Volkswagen Polo or T-Cross), please note that, as written in the rental terms, the booking refers to a vehicle category and not to a guaranteed model. If a specific model is not available at the time of pick-up, a similar or upgraded vehicle from the same category will be provided.
As for the deposit, the amount may vary depending on the car category, which explains the difference you experienced.
If you wish us to verify your reservation in detail, we kindly ask you to contact us at customercare@autovia.it, providing your full name and booking number.
Kind regards,
Autovia Team
I had a deeply unpleasant experience…
I had a deeply unpleasant experience with this company and would strongly recommend taking your business elsewhere. I would genuinely rather walk than rent from Autovia.it.
My partner has already written a detailed, accurate account of what happened, yet Autovia.it attempted to have that review removed. Having read other negative reviews, it appears the company often tries to deal with complaints privately by email rather than addressing them openly.
I invite Autovia.it to reply here, publicly:
• Why did your staff make derogatory comments in Italian about customers?
• Why were agreed solutions suddenly withdrawn?
• Why did you commit to a refund and then fail to follow through?
• Why were customers made to feel unwelcome and insulted?
If you believe your staff’s conduct was appropriate, please explain it here. I have a full video recording of the interaction, including the staff involved, and I am prepared to share it if needed. Customers deserve honesty and accountability.
July 31, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
We are aware of the situation you refer to, as your partner had already published a review about the same event. That review was removed by the platform because it did not meet their guidelines, not because we attempted to hide feedback.
We cannot dedicate multiple public channels to repeating the same clarifications; our official process is to handle such matters directly with the customer care department, where we can investigate based on facts, not assumptions.
For the record:
We do not condone or accept any disrespectful behaviour from our staff, and when specific evidence is provided, we investigate.
Solutions are never “withdrawn” without reason; changes only occur when conditions or requirements (clearly stated in the booking) are not met.
Refunds are processed when contractually applicable. If a refund has not been issued, it is because the conditions were not met or necessary documentation was not provided.
If you wish to share the video or any other evidence, please send it to customercare@autovia.it, where it will be reviewed in detail. This is the only way we can verify and address your claims effectively.
Kind regards,
The Autovia Team
Disturbing Conduct
Disturbing Conduct at Autovia.it – What I Witnessed on 31/07/2025
I was not a customer of Autovia.it and was instead waiting at the car rental desk next door, but I witnessed something so troubling that I feel it’s important to share. My wife was arranging a rental with another company, which gave me a clear view and earshot of an interaction between Autovia.it staff and an English family.
The family had booked through Expedia and arrived with a digital credit card, not realizing a physical card was required. They acknowledged this oversight and tried to find solutions, including changing the main driver or rebooking, but Autovia.it staff refused every option except paying an additional one-off insurance fee that would nearly double the rental cost. Understandably, the family hesitated.
When the family informed staff that Expedia had approved a cancellation, Autovia.it claimed this was not possible unless Expedia cancelled it directly — a statement that, based on my own experience, appeared questionable. After more than an hour of back-and-forth, the family reluctantly agreed to pay the extra insurance, only for a staff member with tattoos to say they would not allow it because they “didn’t like” the family and made a derogatory remark in Italian about the mother.
I also overheard a disturbing exchange in which one staff member suggested renting the car and then damaging it to make a claim, to which another replied that the family would take photographs. Eventually, a manager appeared and agreed to a refund. However, I later confirmed with the family that no refund was ever issued.
From what I witnessed, the staff’s behavior was blunt, dismissive, and unprofessional, and some of the comments I overheard were deeply inappropriate. While I can’t speak to every customer’s experience, I personally would not feel comfortable renting from Autovia.it after what I saw.
Autovia.it — customers deserve to know why they were treated this way, why the agreed solution was withdrawn, and why the promised refund was not honored. Warning to all, do not be lured in by the good price!
July 31, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
We take such serious allegations with the utmost concern. However, as you have stated, you were not a customer of Autovia and therefore we have no booking details that would allow us to verify or investigate the situation you describe.
It is important to note that the family you mention would have accepted the rental terms at the time of booking, which clearly state that a physical credit card in the main driver’s name is required for the rental. Digital cards are not accepted.
Without verifiable information such as the reservation number, the full name of the renting customer, and the exact branch location, we cannot confirm the facts or take appropriate internal action.
If the family you mention would like to pursue this matter, we invite them to contact us directly at customercare@autovia.it with all relevant details. This will allow us to review the case thoroughly and take any necessary measures.
Kind regards,
The Autovia Team
Excellent service from the staff
Excellent service from the staff. Price can't be beat by the others with 100% insurance coverage.
We rented the 2025 VW Tiguan which was very fuel efficient and drive super chill.
Great interaction with the fabulous Fabio at the front desk and very helpful Luigi at the car pick up and drop off spot. Thank you all.
August 9, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
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