Clean perfect working rental car. Short walking distance from airport. Returning the car early in the morning, 6.30am. Good staff when returning the car. Fast processing.
Company replied
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See what reviewers are saying
Awful. Rude, dismissive. They wanted a credit card with my full name on it, apparently for security reasons despite a driving licence and passport as accompanying proof, very few people in the UK have... See more
Company replied
Is pretty much the only company I use from now on. Has been 2 and half years renting cars from Autovia. From getting advise on roads to type of cars I should get for that specific trip. I'm booking o... See more
Company replied
Excellent service from the staff. Price can't be beat by the others with 100% insurance coverage. We rented the 2025 VW Tiguan which was very fuel efficient and drive super chill. Great intera... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Fulco Ruffo di Calabria, 80144, Napoli, Campania, Italy
- +39 081 780 3419
Auto e furgoni
3.9
Great
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looked after with a car even…
I was looked after with a car even though I was 3 hours late. Staff were very supportive and understanding.
July 17, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team
Naples Airport
On my recent holiday to Naples our flight was delayed 8hours. As soon as I knew about the delay I called to office to let them know. I was told that the car I had ordered would still be available on my arrival. When I arrived I was told the car was not available and that I had to pay an extra £150 to get larger car which was no use to me. I have sent 2 email and had no reply. Won’t be using them again.
June 23, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are sorry for what happened and that your emails were not answered.
After an eight-hour delay, the booked vehicle is not normally guaranteed. However, you state that you informed the branch and were specifically told that the car would still be available. This communication and the additional £150 request therefore need to be checked.
Please write to customercare@autovia.it, including your booking number and the emails you have already sent.
The Autovia Team
Great car because we First got a…
Great car because we First got a Renault but then we got a BYD, beautiful nice car!
July 16, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team
Scammers avoid
Scammers . Charged £853 for car which wouldn’t start!! Given a hybrid car. 10 minutes outside Naples airport it decided to update. 25 minutes .. then tried to start car and it started another update . It would not start or move . Random lady at the petrol station took pity on us and took us to Naples airport I was my disabled elderly father . Explained to Autovia what had happened . no apology ! Annoyed we had left the car even though we would miss our flight if we had waited another 55 minutes for update. Charged £ 853 no explanation just taken from my credit card.. unbelievable!
July 10, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are sorry for what happened, especially as you were travelling with your elderly disabled father.
We understand your anger, but we cannot accept being called “scammers”. A charge of £853 must be supported by a clear explanation and the relevant documentation.
Leaving the vehicle without waiting for assistance may result in additional costs, but the reported fault and the circumstances must be carefully reviewed. For this case, please send your rental agreement number and the documents received to customercare@autovia.it.
The Autovia Team
Super expérience
Eazy acces with fast shuttle, fast out, fast in . Everything was perfect. Excellent car quality
July 16, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
I received the car quickly and clean!
I received the car quickly. It was clean and had 4000 km on board. The delivery was also quick. I am satisfied with both the company's services and the employees. I have only one observation: on Google maps the car pick-up location was fixed on the built building, not on the mobile one in the other corner of the parking lot.
July 15, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your appreciation. We are pleased that you had a good experience with Autovia.
The Autovia Team
I would never recommend them and will…
I would never recommend them and will avoid booking with them again. They didn't have the car I booked and then tried to charge me an additional €300 for an alternative car. The staff were rude and it felt like a scam so I walked away and booked with Sicily by Car. Their customer service was great and offered me a much better rate.
July 4, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are sincerely sorry to read about your experience and we understand the inconvenience caused by the unavailability of the booked vehicle and by how the situation was perceived at the desk.
When a specific category is not available, Autovia provides for a replacement with a corresponding or higher category vehicle, subject to availability and in line with the rental conditions. Any additional costs may depend on services, coverages or alternative solutions proposed and accepted by the customer, but they should never be perceived as unclear.
We are also sorry for your comments regarding the staff’s attitude: courtesy and transparency are essential parts of our service. To allow us to check what happened in detail, you may contact us at customercare@autovia.it with your booking details.
The Autovia Team
Service
We didn't know that a creditcard was necessary for deposit. Your employee Asia, helped us out. That's what makes the difference!
June 14, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for sharing your feedback. Your satisfaction is very important to us and encourages our team to keep improving.
The Autovia Team
Really good experience
I don’t know how people put one star and bring the rating low. I would recommend to book your car there.
1. The people at the counter in the airport are super friendly.
2. The car was super clean.
3. We requested for a Volkswagen Polo, but we got an MG3 that was not bad and it was the same thing basically.
4. I booked it from booking and it was really easy to do everything.
5. We got a free shuttle to the parking from and to the airport.
6. People at the parking were super helpful and checked the car with us.
I would recommend it 100%
June 12, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your kind words. Your feedback motivates us to continue offering a professional and attentive service.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Dear customer, thanks for sharing your experience! It means a lot to know you were satisfied with our service.
The Autovia Team
Wrong car
I recently reserved a Polo for a 10-day rental. However, upon pickup, I was only offered a Seat with a 4m90 length (compared to the Polo’s 4m) as an alternative, despite my reservation being made a month in advance. No other similar vehicle options were provided.
I was disappointed that no comparable vehicle was available, as this limited my choices and did not meet my original expectations. I believe it would be beneficial to review your policy to ensure customers are offered suitable alternatives when their reserved vehicle is unavailable, especially for bookings made well in advance.
Thank you for your attention to this matter.
May 2, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review and for clearly sharing your feedback.
We are sorry that the vehicle offered at pick-up did not meet your expectations, especially considering the rental duration and the booking made well in advance. Reservations refer to a vehicle category rather than a specific model, which is always indicated as “or similar”; however, we understand that significantly different dimensions can affect practicality.
We will take your suggestion into account to improve, where possible, the assignment of alternatives better suited to customer needs.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Dear customer, your 5-star rating is very important to us. Thank you for your appreciation.
The Autovia Team
I am extremely satisfied with Autovia…
I am extremely satisfied with Autovia car rental. The car was in great condition and I had absolutely no complaints—everything was simply perfect. It’s actually hard to write a detailed review when everything goes so smoothly and you can’t find a single fault! This was my second time using this company; the first time was in Rome and everything was great there as well (I even got the specific car I requested). Now, after my second experience in Naples, I can confirm they are excellent. Perfect service all around!
April 28, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, thank you for your excellent rating. We are happy to have met your expectations.
The Autovia Team
Have used Autovia on several occasions…
Have used Autovia on several occasions over the last 12 months. Efficient service with friendly staff and great value for money.
April 26, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
Perfect handling and car
April 24, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
Everything was perfect.
Everything was perfect.
Good car, very clean.
Professional and fast check-in/check-out.
April 19, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
The Autovia Team
All good but I dont agree on an extra…
All good but I dont agree on an extra fee to cross to another country
April 12, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
car we booked was not available
car we booked was not available. we got another with manual transmission however I booked an automatic.
luggages did not fit in
wors ervice ever. avoid at all cost
April 4, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are truly sorry for the negative experience you described and for the inconvenience you faced at the time of vehicle pick-up. We fully understand how important it is to receive a car that matches your booking, especially regarding key features such as transmission type and luggage capacity.
We would like to clarify that, in case of unavailability of the booked vehicle category, an alternative may be offered. However, we understand that the solution provided in your case did not meet your expectations, and we sincerely regret this.
We are also sorry for your perception of the service received: our team is constantly committed to delivering high standards of quality and assistance, and what you described does not reflect the level of service we aim to provide.
Your feedback is very important to us and will be shared with the relevant branch for further checks and improvements.
Il Team Autovia
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review and for sharing your positive experience. We are pleased that our service met your expectations and we hope to welcome you again at one of our branches.
Kind regards,
Autovia Team
Good option to move around Napoli
Good option to move around Napoli. Good service and fast.
February 22, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, we are pleased that your experience with Autovia was a positive one.
The Autovia Team
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