autovia.it - Napoli Aeroporto Reviews 

Delayed flight in to Naples meant we were 80 mins late to pick the car up. After the office had moved from the car park where hire cars are to inside the terminal we had to travel back to the airport to collect the keys. We were told our car had been given away as you only have 59 minutes leeway.
No equivalent car was available we were told the only option was to pay for an upgrade - €24 a day extra.

No help, no care given, no understanding of our situation we had no choice to pay.

I would avoid this company this has never happened to me before and I hire a car every year in Italy.

Very courteous staff. Excellent customer service. Keep up the great work 🙂

Absolutely horrific.

Upon arrival, we were told we must have a physical credit card, which was never made clear during the booking process. We tried to use a digital one, but were met with a cold, dismissive “speak to your provider” and absolutely no attempt to help or accommodate. We spoke to the provider and they confirmed the company needed to cancel the reservation on their end.

While trying to sort things out, we encountered rude and condescending behaviour from the staff. One employee even asked my mum, “what do you do (job-wise)?” in a mocking tone — completely inappropriate and unprofessional. They spoke in Italian between themselves while we were trying to resolve the issue, often interrupting us, and contradicted each other repeatedly.

At one point, they told us we could just pay the insurance instead of leaving a deposit. Then an hour later they refused that option — one said it was “not allowed”, another heavily implied it was because they didn’t like the fact we had questioned them. It honestly felt personal and vindictive - the words “maybe we don’t like the noise you make” was justification from one individual as to why they could suddenly no longer allow the paying up front. They spoke in an aggressive tone overall which was not appreciated when in a new, foreign country.

They first claimed we’d lose all our money if we canceled, only to then admit they could cancel it for us after more back and forth. The entire experience felt like a scam or at least extremely unprofessional conduct.

Avoid AutoVia at all costs — unclear policies, zero flexibility, and shocking customer service.

This issue was at the Naples airport - I took a photo of the members of staff which I am happy to provide privately if you’d like to know who the culprits were specifically. I will also be releasing the video of the staff online anonymously so that others can be made aware and avoid making the fatal mistake of choosing this rental car provider.

We ended up cancelling and saw other individuals do the same - this must be a common issue when dealing with these particular individuals so I suspect they deserve sacking. I advise you book a carry with someone else, such as Sicily by car which I found better, cheaper and more accommodating.

To update - We have now been informed that the cancellation wasn’t accepted and we have not been refunded, so we have had to pay for a car rental that didn’t even end up happening. RUN FOR THE HILLS - THE WORST OF THE WORST

Uncompromising, unhelpful and unbelievably rude. Would never go with them again or recommend them to anyone. Run to the hills.

Great car so comfortable

What a great experience! It started All with the warm welcome from the girl at the reception who answered All our questions in detail friendly and call. The car was perfect as well as also the returning of the car at night.
I Will come back.
Greetings Kris and Fabienne

Giancarlo was top !

Car did not have sat nav that worked which made our whole holiday difficult to travel!

The service at the Autovia Naples Airport office was quite OK but the car (VW Golf 2.0 TDI) we got had serious deficiencies.
1. We could not use the navigation function because the factory made "privacy settings" should have been modified. The Autovia personnel at the rental car parking said there is nothing they could do about it because the car was almost brand-new. No-navigation resulted in serious troubles during our 10 day trip in Calabria and Basilicata.
The office personnel should have mentioned this flaw and offered another car.
2. The inner side of the windshield was covered with a dust film. The film created dangerous reflections againts the sun. Most unpleasant and dangerous phenomenon especially in the mountain roads.

I found it easy and trouble free on vehicle pickup, with very helpful staff members that answered all my questions,
Dropping car back was even easier with no hassle

I pickup the car in Napoli Airport and return in Rome Airport. Both staff was friendly and professional. I have to suggestion: 1. To put on the back windshield the sitcker with "I AM TURIST", because the most of italian drivers are hurry and honking :)
2. In the summer season, will be great if you can put one bottle(even small) of water. Most of times we out from the airport, pickup the car and drive away to the place we have the business meeting. For me it will be better to see the PP bottle of water and take two sips of water than to have %? additional discount.

SCAMMERS PLEASE BE SO CAREFUL THEY TRICKED ME AND ROBBED ME

Straightforward check-in and return. The old use again

Updated answer to autovia 27/5-2025:

Dear Autovia,

Thank you for your response to my review.

While your one-hour policy is understandable under normal circumstances, it is not reasonable when the instructions we received clearly directed us to go to your parking facility—not the office.

Furthermore, our experience with your female staff member was deeply disappointing. She was unhelpful, dismissive, and clearly implied that our explanation was not truthful. This attitude is unacceptable and reflects poorly on your customer service.

We hope you will take our feedback seriously and address this issue accordingly.

Kind regards,
Marie Bager

Worst experience

We landed on time, had trouble finding the rental place and therefor walked to the rental parking lot (with 2 kids and a suitcase).
Spent time trying to find the office and was send back. 1 hour and 20 minutes after the flight landed on the ground we stood in queue for the office.

Waited nearly 30 minutes before it was our turn.

As we hadn’t arrived within an hour from the flight “landed” - we were charged additional 26 EUR a day. They didn’t have our car (but the car was paid).

The person behind the desk just questioned our story. We are mad and disappointed. Bad customer experience!!
Never ever going to use the firm again

We paid full insurance (56euro) already when reserving a car online via rentalcars. When we arrived at autovia Napels they told us the insurance paid was good for nearly nothing and they asked us to pay an extra 180 euro to cover insurance for potential damages. They told us to 'recover' the 56 euro from rentalcars.com. good luck on that.. pure scam

Terrible experience. Rented a car in Napoli. It broke down. Staff appeared friendly but have since been bombarding me with bills for the remorque truck and for their car that broke down. They took some money from my card before I managed to block it (without any explanation), and never responded to any emails on substance, just reiterated the amount they are claiming. Total scam. Crooks. Stay away at all costs.

Very nice treatment and explanation of the contract conditions. It was very easy process since I have bought full car daily insurance additional.

Great experience with Autovia in Naples. They recommended the extra insurance & I am thankful I decided to take it on top of the Booking.com insurance. Our rear window was broken during the New Year's street celebrations & the support was very responsive (phone or via Whatsapp). They recommended the next steps & changed the car with no qustions asked the next day. They also upgraded our first car within the insurance price and included the child seat. Great experience and would recommend.

Friendly staff. Cheap rental in a small car. Easy return of the car.

A real fast rent,check in 5 minutes, check out 3 minutes