autovia.it - Olbia Aeroporto Reviews 

Booked a car for my trip to sardegna. My flight got delayed, so I e-mailed them 5 days in advance, and got a notification that they had recieved the e-mail, however I never recieved a response. When I called the company to let them know about my flight's delay, the lady on the phone with me was very rude and dismissive, and told me I had to pay the full 16 days of rental for the car, and that I also wouldn't recieve a car due to my flight's delay, as I had 'failed to notice them in time'. Terrible, money-hungry coorporation, and terrible customer service. Stay away

Absolute joke. Avoid at all costs!
As someone who works professionally in the car rental industry for Sixt in the UK and travels at least 8 times a year, I have never seen such a disgraceful, predatory rental experience. My experience at the Olbia Airport branch was an absolute nightmare from start to finish.
The Location and Conditions:
Impossible to find: The rental hut is located very far from the airport terminal with zero clear signage.
Extreme conditions: I was forced to wait in line for 2 hours in suffocating 40-degree heat.
Terrible fleet: While waiting, I was shocked to see that all available cars looked dirty and in awful condition.
The Scam and Wrongful Refusal:
After a 2-hour wait, the agent refused to give me my car because I have a Polish passport and a UK driving licence. This is a completely normal setup for expats living in different countries, and it is a fully valid EU licence. He used this as a fake excuse to deny me service.
The worst part? This is clearly a systemic scam. At least 3 other people in my queue were turned away for the exact same fabricated reasons—wrong licence, wrong card, or not buying their extra cover. No wonder Sixt is so successful; customers are constantly running to us because we do not engage in these shady practices.
Abusive Customer Service:
The agent was incredibly rude to everyone, offered no apologies, and completely left me stranded without a car. When I challenged the decision, he:
Refused to give me his name.
Refused to provide a manager's name, email, or contact number.
Refused to cancel the booking in their system.
Because they maliciously refuse to mark it as cancelled in their system, Booking.com cannot issue my refund. They are holding my money hostage for a service they refused to provide.
This place is a total trap. Do not risk your holiday here—rent from a reputable supplier instead!

Żaneta Tomasiewicz

Quick and easy-good value for money

Absolutely disgusting experience with Autovia/Ecovia having been renting cars for more than 20 years.

Lets start from the beginning.

The office where the cars are rented is a glass cubicle. While the outside temperature was 35 degrees Celcius, inside of that cubicle the temperature was probably 60-70 degrees. I rented a car just for 1 day, there were only 2 people in front of us in the line and yet we waited 30 minutes to get that car. The guy in charge of renting us the car, could not even find out booking for 5 minutes that I made through Booking.com

Lets talk about the car. I rented Audi Q2. I knew already before I walked into that microwave owen (office) of Autovia that this car for sure will not be available. Putting Audi on booking listing is a click magnet from their side. So they offered me BYD and Kia.

I chose BYD. The car was dirty outside and inside. The gas tank was empty - I was only able to drive 80 km with that car before running out of gasoline. So after spending 30 minutes on that microwave oven, I had to spend more time finding a gas station to fill up the tank.

The full-cover insurance I booked and paid through Booking.com was not good for Autovia. They forced to me to buy another insurance, now through them and I am sure they get kick-back from this insurance company.

When I took the car back to Autovia, the guy who inspected the car, was motivated to find any even slightest scratches on the car. I had not scratched the guy in any way, yet the guy was highlighting small scratched on both the right and left side of the car. When I told him that there is no way that I was able to scratch the guy - he told me that perhaps I scratched them with vegetables after shopping. As I had full insurance with them, then he told me that insurance will cover these scratched - so I think this is their other scam to scam the insurance company as well - use the insurance policies of clients who had full insurance to extract money from insurance company to cover the scratches of prior clients.

As i filled the tank fully, then when I gave the car back it had 700km of available milage - this compared to 80km when I rented the car. I asked the car company to refund me the cost and they declined saying that I should have given back the car with the same empty tank that I received the car with. How should I empty the tank and get the money back then?

And finally, the parking lot of Autovia/Ecovia scam operation was filled with garbage, bottles, all sorts of crap. Clearly nobody at Autovia cares about their image in front of their clients.

I would not recommend anybody to ever rent a car with Autovia/Ecovia. My mistake was that I did not go with SIXT, Avis, Hertz, Budget that I have used in my previous car rentals.

I am also going to make an official complaint to Booking.com for listing Autovia/Ecovia on their platform as there are probably hundreds if not thousands of other clients who have completely disappointed in their services.

offered a higher-class car with low mileage

The wait was long but that was also the case for other car rentals in Olbia Airport. The contact was very good and i was provided a car that was almost brand new and that matched my requirements

Terrible experience at Autovia Olbia Airport – car refused after full prepayment, no refund, no assistance

I had an extremely disappointing and stressful experience with Autovia at Olbia Airport.

We booked a car in advance and paid the full amount online before arrival. Our booking number was AUT-26181057, for pickup at Olbia Airport. The total prepaid amount was €903.14.

When we arrived at the airport, there was a very long queue at the Autovia rental desk. We were travelling with two small children and had to wait for more than two hours under the sun before we were finally served. This was already a very unpleasant start, especially with young children after a flight.

When it was finally our turn, we provided all the required documents: driving licence, passport, ID card, credit card, and booking confirmation. However, the staff member refused to give us the car because he said he did not like the photo on my driving licence.

I would like to make it clear that this same driving licence has been used many times to rent cars in different countries, including Italy, and we have never had any problems before. The photo may have slightly faded over time, but the person can still be identified, especially together with the passport, ID card, and credit card that were also provided.

Instead of trying to help or find a reasonable solution, the employee simply wrote down the name of another rental company and told us to go there. We explained that we had two small children with us and no way to get to our rented accommodation without a car. We asked to speak with a manager, but this request was refused. We also asked for a refund, but this was refused as well.

As a result, we were left at the airport with two small children, without a car, without assistance, and without a refund, despite having paid the full amount in advance.

In my opinion, this is unacceptable customer service. A company that takes full prepayment should not leave a family stranded at the airport without any practical solution, especially when all official documents were provided.

I cannot recommend Autovia. Based on my experience, customers should be very careful before booking with this company, especially if travelling with children or relying on the car for transportation from the airport.

Nice and new car, with very friendly staff and easy to reach location.

Good, clean car, helpful staff

The car was in great condition. The agent was friendly. It's a shame that all rental car companies use the same old software. It takes 5 times as long to get the rental agreement completed as it should. I have given the company almost all the information before I ever get there. Yet, I have to hand fill out a name, address, phone, email and other details form. THEN the not eficient typist agent has to enter all this into the computer....this should be done automatically from previous data given. Then after trying to sell me insurance, and searching for the correct car key, I have to sign no less than 3 acceptances, refusals, and something else no one ever reads. Now 15 or more minutes later, I can get my car...and the next customer(s) who have been waiting 30 minutes or more, get to start the horrible process.

Excellent service and would highly recommend

Very good experience! Easy pick up and drop off of the car.

We booked a car for a client to pickup at Olbia airport. The customer was delayed 2.5hrs on his short flight from Milan. The flight number was in the booking. We discovered Autovia cancel car bookings if you do not arrive within 2hrs for pickup even if due to flight delay.
To be somewhat fair - they do state this in their very fine print as was pointed out to us today. Why would we ever book an airport pickup for a car rental with AutoVia when we can't control if arrival will be on time?! Never again Autovia.
The end result; had to rebook another car at double expense with another company as last minute rentals very poor value.
What a crazy policy for a car rental company at an airport!
The only reason they get a 2nd star is they have said they will allow refund on original booking but they absolutely would not allow reinstatement of booking. Customer was 2hrs 45mins late for pickup.

Good information and service by employees at the airport!

No problem at all, friendly staff, quick processing, no cleaning required, no hidden fees. Would rent here again

Everything was Perfect and very simple

I had a very disappointing experience with this rental company.
I picked up the car at the airport (Olbia Airport). A lady handed over the vehicle to me. As soon as we drove away, an oil warning light appeared on the dashboard. I immediately called the office and informed her. She told me it was not a problem because the car was new and therefore “sensitive.”
When I returned the car, I was again assured that everything was fine and there was no issue.
However, after I left, they charged me €500, claiming that I had probably used dirty petrol. This is absolutely unacceptable and feels like a dishonest way to take money from customers.
Very poor customer service and extremely unprofessional handling of the situation. I would not recommend this company.

Upgraded to a bigger and automatic car, very clean, friendly service

We received a perfect and very friendly service, we got an upgrade to automatic car which was very helpful with all the winding roads. So everything was fine!

Nearly new car ,really friendly and helpful staff ,great price and everything easy to complete