autovia.it - Olbia Aeroporto Reviews 

- very friendly staff.
- close to airport
- good service and information about what is included and what is not.
- good status/quality of cars

- not the easiest car rental company to locate at the airport. no signs at the airport shows you where to go.

We had a car reservation via Booking and we did not receive the money deposit back. We were happy with the car, but this issue it is very damaged for us as we used a credit card.
We are very disappointed due to this

The pick-up location is outside of the terminal building of Olbia airport, but a quick call and the pick-up is arranged. Check-in and check-out was managed very efficiently and quick. We even got an upgrade for the car, and the car itself (a VW T-Roc) was clean and in good shape. The only issue was that cleaning of the car after the rent was not included in the fee, so you either had to do it yourself or pay a small extra fee to Autovia. Since the fee was really small, we took it.

Upon pickup, I was informed that a Visa Debit card would only be accepted if an insurance policy was also taken out. The insurance should cost an additional 250€ / week. The car we had already booked via Check24 with deposit insurance, so this insurance was not needed. A cancellation of the booking has excluded the car rental. Thus, I was forced to book the insurance in addition, to do not lose the rental price.
On the part of the bank, we were told that the car rental company could have taken the deposit from the Visa Debit as well as from a Visa card. The security of the cards would be the same.
While we were thinking about what to do, we met other travelers with the same problem. Also noticeable was how they kept trying to sell ,insurance by making fear of damage to the car.
Would never book here again!

Quick and efficient service at the booking desk. The shuttle pick up location could be signposted better. It would be helpful if the shuttle bus had the Autovia sticker on it.

When we arrived at the airport, I phoned the number given on the booking confirmation, which turned out to be a wrong number! It was pouring with rain, and no-one had heard of this company. So we spent nearly an hour, trying to find the pick up place for the bus, which was no at all obvious. We basically followed other people and eventually got picked up to by bus to the car place. There was the usual upsell attempt, but after this everything was pretty straightforward. We really enjoyed driving our little Fiat Panda and fit in well with the locals! Drop off was quick and straight forward and the people were friendly.

Car was rented quickly, without any ques, and return was as smooth.

I recently had the misfortune of renting a car from Autovia, and I must say it was an absolute nightmare. I had high hopes initially, but their incompetence and lack of consideration quickly turned my experience into a disaster.

Upon picking up the car, everything seemed fine. The woman who assisted us assured us that we could return the car on Sunday, which we confirmed multiple times. We made it abundantly clear that we believed our rental period ended on Saturday, but she repeatedly insisted we had an extra day. Little did we know that this was just the beginning of our ordeal.

To our surprise, on Saturday, we received a call from Autovia demanding that we return the car before 12:30 PM or face additional charges for another day. Shocked and confused, we tried to remind them of our previous conversations about the return date, but it fell on deaf ears. It became evident that their staff lacked basic communication skills and failed to document important details.

In a last-ditch effort to resolve the situation, we informed Autovia that we would be able to return the car by 1:00 PM. However, their response was utterly disappointing. They remained inflexible and unaccommodating, refusing to provide any leniency or consider the miscommunication on their part. This showed a complete disregard for customer satisfaction and a lack of professionalism.

Based on my experience, I strongly advise against using Autovia for car rentals. Their staff's inability to keep track of rental agreements and their unwillingness to rectify their mistakes clearly demonstrate their incompetence and disregard for customer service. Save yourself the headache and choose a more reliable car rental company that values its customers.

Autovia's negligence and uncooperative attitude have left me with a sour taste in my mouth. I hope this review serves as a warning to others and prompts Autovia to improve their customer service and organizational skills.

Staff were super friendly and helpful in the Olbia Airport, Sardinia branch. They also gave great recommendations for places to visit in Sardinia. We got an upgrade from a VW Polo to a new T-Roc which was most appreciated. We looked after it and kept it clean and there was no quibbling when we dropped it back. Overall great service and value for money - very nice people.

Fast service, friendly staff on the airport Olbia and got a good car, automatic, orderded manual but got a upgrade. Drove approx 1000km and everything worked fine. With delivering it in Cagliari Airport also no problems everything was fine and also friendly staff. Thanks.

Everything was perfect.
the gentleman was so kind that he renteds a car better than it was booked online.

After over an hour wait to pick up the car due to a long slow queue, we were very pleased with the hire car we were provided with as well as the service on returning the vehicle.

Aweful! I booked a manual petrol mini SUV with toddler seat for my 2-year old. Not only did they not have any manual cars (or petrol cars), they had just one seat that was for an older child - not safe for a two year old. Although they could have obtained the correct size (and i offered to return and swap the seat if they did) they said with a smile that there was nothing they could do about it. They also told us at pick up there would be a charge (amount to be decided later) if i returned the car “dirty” (definition of dirty not given). They then showed me the car which was very dirty… After driving my 2-year old in an unsafe seat on the ‘wrong’ side of the road, driving an automatic for the first time for a week I will definitely never use this company again.

Great experience and excellent customer service, will definitely be coming back soon. Thanks again for your kindness and professional support. Best wishes :)

Since 29.08.22 that this company stole me 120,10€.
The combustible tank was not received full so I didnt delivered full also.
Already sent proof of that but just being ignored.
I dont not recomemnd it, no honesty in this company.

I had absolutely new charming Panda. Not at the terminal but just 2 min ride by shuttle. The second driver was for free, the 3rd cost just 36 euros. Amaising

It was a very good experience with Autovia. The car was new, the process to rent and return back a car quick and without any issue. Strongly recommended!