autovia.it - Perugia Aeroporto Reviews 

There was only one person at the counter in perugia airport. Staff present tried to do her best.
Another staff turned up half way thru our wait n served one person n then disappeared again.....

Waited one hour before we got to counter. We finally got our car, went to car n saw that the side wall of the car tyre was badly damaged. Side wall tyre was patched. I hv photos. Went back n was told it is safe to drive, which I think is a big danger n asked to change car. Was told I had to wait in line. 😠😠
After big protest as line was just as long n did not want to wait. The lady finally switched another car for us. She was polite thru the incident but obviously overwhelmed by the long line.
Ppl waiting were all very upset as well.

We thank her for car change.

2Nd car, we took photo of fuel gauge, it was not full tank but when I email they requested time stamp on photo which I did but never got a reply. We returned car w full tank anyway. Didn't want any unnecessary drama w them. Second Car was OK. Quite happy with it but the spanner icon showed up on dash board on 2nd day.

On the whole, 2nd car was OK n staff tried their best.

Another point, we booked thru booking. Com. The insurance we bought thru booking. Com is NOT the same as insurance w car rental.

So we were told that we had to buy insurance if not we just hv to pay if there is damage n we claim from booking. Com insurance.

Think this is terrible.... Beware when booking w platform. We didn't realize this. Always take up insurance at the counter....

kind and fast check in, but i don't want to hire an car with metano fuel. The engine has no power when you have to drive up a hill.

Pick up only with credit card - we did not have it. Ok I get it that I should have read the terms and conditions. My fault.
However, we were not able to pickup the car but we have been told that it is possible if we will pay for the higher insurance additional 200euros. We had to pay and miraculously got the car (it was possible even without the credit card). Very sketchy. Also it has been more than two weeks now and I still do not have the deposit back, would not recommend.

The office was not staffed at a busy time. There was a notice with incorrect contact number.
The staff were unhelpful .
We were given a car without air conditioning in June in Italy despite having paid for an air conditioned car.
Very dissapointing.
Assistant presented not to speak engliah

Picking the car up was fine - staff friendly and efficient and vehicle was in acceptable condition, except for quite a lot of superficial scratches, scrapes and dents - 13 were recorded already and I noted and photographed another three. No problems during the hire period. On return, the guy who checked the car inspected it closely and found a small (1.5cm) scratch in the black plastic bumper - I had not caused this or even noticed it on pick up - as Autovia clearly hadn’t either. (I had been informed that scratches less than 2cm are disregarded anyway). What followed was an argument where the agent was saying he believed I had caused the scratch and that I should have been more careful with inspecting the car if I wanted to prove otherwise. In the end, he backed down and agreed there would be no charge, as if he was doing me a favour. But this was so unnecessary - it left a bitter taste about Autovia and is why I am rating as 3 stars instead of 5.

Very nice staff, even late in the evening at the end of a working day.
And also flexibile when last minute I wanted to change cars because the first one was far too big for me!

Uncomplicated Service, we arrived one hour too early and the staff came extra to help us get our car.

Quick and easy give back as well!

Everything went smooothly from booking to car pick up. The lady at the counter was incredibly helpful and on point. Car presented itself in good shape with a full tank, no hidden fees, no hassle and deposit was returned in about 2 days from car drop off.

Not sure why they are sending me a feedback from when they’ve been absolutely awful. Rudest lady and won’y get a car from them again

excellent company. Good service and extremely competitive prices. Friendly and efficient staff. I would definitely use again

Easy to deal with staff. Good modern car with very efficient gas fuel. Easy check in of car at perugia airport.
I highly recommend.

I used the Autovia/Ecovia services again, now in Perugia, and just like in Bologna, everything was superlative, the car DR 4.0 was new (even if it wasn't what I wanted, Kia Rio, in 4 days I traveled 1150 km without any problem) The employees at the counter are very kind, the counter and the car are easy to find, I handed over the car outside the opening hours in the same condition, the deposit was fully unlocked as soon as they started their schedule.

Got the car that i wanted, in a good condition, competitive price and helpful agent and clear policies. No pressure selling, and helpful staff. Only issue is that the waiting time to collect the car from Perugia was long as only one lady working at the counter. this could be improved on. Thanks will surely rent again.

I've never had a car rental where the car is older than a couple of years old. This didn't bother us at first. But when it broke down it became an issue. We were given the option of getting a taxi back to the airport to collect another car and Autovia said they would refund the taxi cost, but with flying back the following day we asked if we could just get a taxi to the airport to fly home the following day, and they confirmed they would refund us for this cost.

Once we got to the airport it took over half an hour for anyone to be around just to drop the keys off. I was then told i'd need to contact customer services to receive the refund for the taxi.

I did this when I got back to the UK, however they wanted an official invoice from the taxi company (this was never mentioned in the initial call). I had a receipt for the taxi, but with it being a individually ran guy in a small town it wasn't set up to provide any kind of official invoice, I explained this, even tried to create an invoice myself for them, but after multiple emails back and forth they still would not provide a refund.

Stay away from this company . They offer “downgrades” and try to sell them as “upgrades”. They keep overselling both on their direct website and via resellers such as doyouitaly.com. They try to convince you that a car that they themselves rent for cheaper rates is better than a car they rent themselves for a more expensive rate. Moreover their customer service is inexistent . Hours on the phone telling you to call other “numbers” to no avail. Honestly, stay away

Very helpful staff at Perugia airport. Woul definitely use again

Pick-up was fine in Perugia. The booked car class wasn’t available, so I was given a free upgrade & choice of a larger diesel car (that previous users had smoked in), a jeep (that had not been cleaned inside nor out), and a SEAT estate (with no boot flooring, some minor but visually evident bodywork damage & only a ⅓ tank of petrol).

I chose the SEAT, the staff was relaxed about the damage I noticed & showed me a few more previously reported marks. So far, all very pleasant.

Fast forward to when I returned the car this afternoon… During the return inspection, the young lady on duty quickly knelt down & zeroed in on some marks on the wheels that “were not on the list of pre-existing damage”, so would be my liability to pay for. Despite me pointing out that the marks - to 2 opposite wheels - looked old, were impossible to have been caused by me, and were invisible to the naked eye of an adult standing up (how I inspected the car) - she stated that I would have to pay for the repairs, if (as they knew) I hadn’t taken out their own car-hire insurance.

Fortunately, before I hired the SEAT, I had taken a video & some photos of its bodywork - and each of the wheels from different angles.

It was only because I could zoom-in to some of these pictures - and show them evidence that those marks were pre-existing - that they admitted they were in error & the scratches were not my liability.

Honest mistake? I think not.

Her choreographed & seemingly scripted post-rental narrative was identical to a previous attempted rental car scam I experienced a few years ago. I have also read about similar incidents by unscrupulous car rental companies looking to take advantage of tourists in a hurry to board their flights.

Unless you choose to take out their complete vehicle insurance coverage, you should either take lots of photos & videos of the car (inc. the wheels & inside the doors & boot) before you start the rental, or avoid this company.

Rented a fiat 500 for 12 days, with advance notice. Was given a fiat panda on arrival (it is 300 euro cheaper to rent). Never refunded difference, told it was an upgrade! Despite being cheaper and a worse car in every metric, and avoided it to begin with due to a 0 safety rating. Blanked by staff in person and customer service takes about a week to reply to anything. Was told take it or get nothing. Never again.

edit - they will "analyse feedback", but keep your money. Says it all.

I rented at Autovia at Perugia airport. The staff spoke good english and help me to understand the terms of contract better.
The only snag I have is with regard to the efficience of their insurance that was unable to get someone to recharge my drained battery in a town with several car mechanics. They could only send a large removal car truck - that was so large it could not reach me in the village of narrow roads. The driver had to walk carrying a jump starter and other heavy apparatus via the hilly, narrow roads of the village and under a scorching sun. And I had to wait in a 'cooking like oven' car for + 3 hours because the insurers ( I was told) sent that truck from a town that was 2 hours drive from me... not nice experience...

Fantastic hire car. Helped me out of desperate situation. Brilliant customer service. Great quality cars. Excellent value. Highly recommended.