autovia.it - Pescara Aeroporto Reviews 

Car and process of rental was really good experience.

Well maintained car, quick service, nice lady and right price

Autovia Pescara airport - DO NOT USE THIS COMPANY. Awful customer service at the rental desk and they try and con you with illegal and incorrect scratch and dent claims after the booking. IF you have booked with them already be very very careful - TERRIBLE company there are plenty of professional alternatives.

Really bad company. Do not book with them. Bad service and even worse customer service. We picked up the car on Sunday and drove 15 minutes to our apartment. The next time we got in the car, the tyre pressure and engine light came on. We couldn’t get through to anyone by phone. We finally got through to someone on the phone the next day and they were so rude. They told us to get on with it and drive the car and if we break down, to call for assistance. We argued that we don’t want to spend our holiday worrying about breaking down and if we do break down, waiting for recovery. The gentleman called us stupid and practically hung up. Do not book with this company.

Very untidy car. The car was unroadworthy with a wing mirror broken and not working order. The collection of the car was a very long distance from where you booked the car so there was no way of changing the car without a very long delay and no handover with the staff member.

Car hire in Pescara Italy. All car hire companies place a hold on your credit card of about 500 euros in case of anything wrong with the car. I returned mine in a perfect condition . Autovia have actually without lawful authorisation taken the money from my account. In the UK this simply amounts to something which could result in a criminal prosecution. I would strongly advise anyone booking a car hire to go with a more reputable company that might act honestly. The person in the booth took 2 hours to give us a car despite only 2 people in the queue before us it is an absolute disgrace.

I finally got a reply asking why they had taken 500 euros and they claimed it was for fuel despite me taking it back full. I will be seeking assistance from the governing body or / and the law. They cant even be bothered to pretend to justify why they are taking money from me. This is definitely not a civil matter for the court it is far more serious.

We were flying from Brussels to Pescara and waiting for the car took us longer than the flight.There wasn't even an selected place where the car was parked so we had to seek ourself and when we found it the car was dirty insinde there was mud and sand in the trunk, absolute mess.

Perfect receptionist and car hiring
A car as Panda Hybrid has been rented by me at Pescara airport, a nice young lady Noemi, which is speaking 8 languages plus one, (giaggianese) gave me the best suppprt ever, even though there was some crowd. The car was clean, full of gas, economic 19 km per lt average city consumption. I suggest to the company to keep Noemi for ever and give her some money bonus for her skills. Thank you lady and company

Data dell'esperienza: 13 ottobre 2023

We rented a car for 4 days from Autovia at Pescara based on the low cost (which obviously should have been a warning to us). The car was a pretty horrible Fiat 500 with no power: it could barely overtake trucks on the autostrada. But it was clean and the pick up process was efficient enough.
The return was a different matter. We had mislaid the printed contract, which apparently we needed for the car to be checked (many rental companies send all their documents electronically now). The man in the car park seemed very irritated by this, and once we had got a copy of the contract from the main desk, he spent ages scrutinising the car with a magnifying glass (near enough) before pointing out two tiny scratches / streaks of dirt and a microscopic dent by the driver's door handle. The car had done 75000 km, by the way - the likelihood that this 'damage' had happened during our 60 km of driving seems very small. We await the additional charge, but in the meantime I wouldn't book with this company again in a million years.

Awful attitude from the staff members - both in person and email/WhatsApp communication.
Awful, run down, dirty inside and out car - wipers not cleaning windscreen and no washer fluid, gas tank lid broken off.
Refused to supply email address for the complaints, stating that any complaints will be dealt with themselves personally in Pescara office.

I was robbed for the tank re-fuel, with mismatching information between the agency and at the pick-up. Although the agency admitted the error and was entrusted to re-imburse partially the amount, nothing was done! I filled a complaint two weeks ago, no answer, no A/R...Then you wonder why they say you're robbed each time in Italy, there's no secret that's a habit (btw I'm Italian)

The service was quick, Sara at the desk kind and useful. They instructed me to look at the car and send them pictures of every scratch or bend on whatsapp before using it, which I did and got an assuring response. The car was great and was perfect for what we needed. When we returned the car, a fast inspection gave us the release signature, and I went back to the office (I could leave at that point but just wanted to know how I get my recite) I got from Sara all the answers I needed, with a smile of course. Really glad I booked my car from Autovia, it was top service for the best price!

The staff were really nice and helpful. We had no issues with the car. The had a system issue and we had to wait 10 minutes extra, however they had gave as an upgrade for free, which I think it was really nice of them. No issues whatsoever. I will definitely use them again in the future.

Easy rental .

Communication with the customer, availability, reliability.

Prompt service at airport kiosk. Nice car provided. The procedure for acquiring and returning car was not clear.

As always great customer experience, quality cars and affordable.

The desk staff were very clear and helpful, directing us to the location of the car. The vehicle itself was clean and tidy. On return everything was very simple too. The hire was excellent value.

The car was ready on time and clean and full of fuel . The damage on the car albeit small was pointed out clearly to us at check in . The clock was not correct but this was not a problem really.