autovia.it - Pescara Aeroporto Reviews 

Customer service at Pescara

Unfair damage claims
Charged for a scratch to the door without proof... moreover this came after signing the restotution module where there was indication of a preexisting damage in the same area.

They later said the document I signed was only an acknowledgement of the fuel level.

When asked for demonstrating pictures the door was not visible and not possible to determine if the scratch was there before. They sent only a partial picture very close up of another preexisting damage without proving anything.

These are old tricks. After so many rents done in my life unfortunately I've seen this same technique done in the same way by few other agencies. Very sad.

I went too easy trusting too much. Anyone with common sense avoid renting from this company if you don't want surprises at the end of your renting period.

If instead you do rent with them please take good detailed pictures of the car before renting starts and ask for immediate inspection at the restitution...otherwise you'll be charged for damages you didn't do.

Ps. Their unique phone number is not really working. I couldn't speak with anyone for support.

I am sorry.

Car was spotless on collection and well specced.

I used Autovia at Pescara airport seven weeks ago, I was very disappointed with the service and attitude of Luca the representative. It took over an hour before I was given a vehicle and then it was not one that requested. I was very surprised at the signage stating that the car had to be cleaned prior to returning or I would be charged. Never had that before.

The representative tried to give me a Fiat Panda I had ordered a Kia Ceed Estate, the rep said that "they were the same size". Clearly, they are not! I refused the car, mean while another customer was now being served by another rep, they too were offered a smaller car than they had ordered, they refused it as well, however their rep found a bigger car for them straight away. Meanwhile my rep was speaking on the phone, he then offered me another smaller car than ordered, after about 20 minutes he offered me, another car stating that if I did not take it he would "rip up the contract and not give me anything". Unfortunately, I did not have time to go somewhere else so had to take what was offered. The vehicle was dirty inside and the fuel tank was not full even though on the contract I had with Autovia it said that the fuel was Full to Full.
Your rep was rude and unhelpful, the fact that a customer behind me was able to get a bigger car before me did not sit well with me either.

I sent two messages through the website requesting who I should contact regarding this issue but never had a reply, I also sent an email to customer services and have had no reply. ​Again, very poor service. I am very surprised at your review rating as I did not find the service satisfactory at all. I will not use them again.

Very polite and friendly service. All went according to plan no problems encountered

The kindness of Giuseppe at the desk was a nice surprise since it's something you are no longer used to see when dealing in this kind of industry and that can be an asset for Autovia, together with the punctuality and the fairness of their offer.
Autovia, based on my previous experiences,
is by far the best car rental company you can find around.