autovia.it - Pisa Aeroporto Reviews 

Everything was perfect - the booking process, staff and service.

Tried to charge me for existing damage to car. Ignored all my communications - including when I sent them my rental receipt highlighting existing damage.

Charged me €50 for topping up petrol - even though I brought it back with more in the tank than when I rented it.

Nasty little fraudsters - AVOID

AVOID AUTOVIA – extremely poor experience and an unexplained €630 damage claim

I would strongly advise anyone considering renting a car from Autovia to not.

When I collected the vehicle in Venice, I specifically asked the member of staff about recording the condition of the car. I was told to take a video of the vehicle, which I did. When I later returned the car in Pisa, it was inspected and I was given documentation showing €0 in damages/charges.

Despite this, I was subsequently contacted claiming approximately €630 worth of damage to the vehicle.

I disputed this and provided the evidence I had from the rental, including the fact that the vehicle had been returned and checked with no charge recorded. Despite this, approximately £500 was then taken from my account without notice.

What made the situation even worse was the complete lack of effective customer service. I tried calling Autovia to resolve the matter, but when selecting the administration option the line repeatedly went dead. I eventually managed to speak to the reservations department, who simply told me they could not deal with the issue - and when directed to email, a reply never comes.

I have since looked into other customers’ experiences and found numerous reviews describing similar disputes over damage charges, which has made me extremely concerned about how these cases are being handled.

I am now disputing the payment with my bank and escalating the matter further.

My advice to anyone considering using Autovia: photograph and video absolutely everything, keep every document you are given, and check your bank account carefully after returning the vehicle.

Being told to record the vehicle, returning it with documentation showing €0, and then later having around £500 taken from my account has completely destroyed my trust in this company.

I would not use Autovia again and cannot recommend them.

I booked a car for a week, on arrival to collect the car - I was told my Nationwide credit car was not acceptable to use, as they are not a bank - Ive used this card for years in Spain & Italy for car hire with no issues before - i then tried my work credit card which had my name, but also my company - which is a lloyds credit card - where was told this was no good also - I tried another car hire company, but of course on the day, the price quoted was over 1000 Euros more - I had no choice but to plead with Autovia to help - Rudi the Manager there said he would call his head office. after 20 minutes waiting he said he can help, but the charge would increase by 128 Euros - I had no choice but to pay this - what then made the experience even more painful, was that now my Nationwide credit card was ok to use ?? I questioned this to the Manager asking why the card is ok now am paying more - where he was very rude back to me saying he does not need to hire the car to me. I had no choice but to apologise for my question, otherwise I would not have been hired the car. I would certainly think twice about using this company - I personally will never use them again after this experience. MR J Willis

Terrible experience. DO NOT USE THIS COMPANY!! Yesterday we arrived at their desk in Pisa airport to collect the car we had booked and paid for, and were told we couldn't have it as my husband had booked it in his shortened name rather than the full name on his licence. Okay, we can see that. We were told we needed to have another contract issued so we rang the number provided, and were told that as we were NOW late to collect we were listed as a No Show so the contract was cancelled. Just a way to take people's money. Dreadful customer service; after hiring cars world wide for over forty years we have never experienced anything like it.

I will NEVER book Autovia again! Ernest from Pisa Airport was rude, unpolite, unhelpful & embrassed us by refusing to let us hire the car we booked simply because he did not like the look of us & that I had a long Surname on my AMEX! It was shocking & so embarrasing as I had my 1 year old crying for more than 1 hour. Autovia needs to investigate Ernest at PISA Airport immediately! The lady at Hertz on the next counter was so helpful and had no issues with my long name! Runined the start of our short holiday. Please be more kind to people and try to help them as we are your clients!

Worst customer service i have ever had - avoid at all cost. Reading other reviews it appears i was unfortunate to met the rude and aggressive man on the Autovia service desk at Pisa airport.
We hired the car through EasyJet and paid for additional insurance through them/AXA in advance. He told us this was not valid and we would have to take out extra insurance with him if we were to avoid paying EUR2000 on any claim. He accused us not understanding how insurance works. We refused to buy additional insurance. He then moved on to try and sell us roadside assistance for EUR45. He told us that if we didnt pay it would cost us EUR250 to be recovered. We said no. He became more aggressive. He then took EUR 2000 deposit and told us we had been allocated an MG. I asked if we could have a vw as that is what we thought we were getting and he was adamant that we would get what we were given . He then said he didnt like me and would not give us anything at all and told us to move away from his desk. Shouting at me to take my hands off the top of the desk . As there was a large queue behind we walked away.
Fortunately the charming assistant at Autononleggio came to our aid, calmed us, and rented us a car. We now have to go through the misery of getting our money back.
Autovia, you have a loose cannon working at your desk. Judging from other one star reviews he has been threatening your customers for at least a year. We will not come back and this one individual sems to be destroying your business

We booked 3 cars through Zest in the UK, who then used AUTOVIA at Pisa airport. I have never had such a dreadul experience in my life with a car hire company. We got one car and the man, RENO, would not give us another car. I had my 86 year old mother waiting with me. The queue was ridiculously slow. Firstly, we arrived 1 hour early and were told we would need to pay another 95 euros for each car if we wanted them an hour early. Obviously, we decided to wait. I then had to queue for another hour to try again. Reno was very difficult to deal with and incredibly uncharming and became down right rude. It was honestly like he didn't want to give us a car. Getting to payment, he told my husband that we had to have a credit card with our spelled out name on it, the standard card wouldn't do. Luckily we had this so my husband eventually got his car. He then refused to give me my car (as we were a group of 10 travelling so needed more than one car) because my name wasn't on the booking, it was under my nephews name. He slated Zest company for being the worst car hire people to use. Actually, the admin fault was with Autovia, they hadn't responded to the email with the name change which they received 3 days prior. Their registration office was then shut because it was Sunday so we couldn't speak to anyone. We then had to leave the queue with no car because other people were waiting. I had to contact my nephew to get proof of the email and token for the car with my name on it. We then had to queue for another hour. The couple infront of us, when we eventually got to the desk, were denied their car because they didn't have a credit card with their full name. He said he was going to charge them an extra £300 to use the credit card they did have which just had their initials and surname. So they could take payment and use that card, it was just as scam. Needless to say they left without a car. I then produced my token in my name, the email and the car hire document, and Reno still refused to give me a car. We called Paul from Zest who was working on a Sunday and he spoke to Reno at length on the phone across the desk and he still refused to give us the car because Autovia hadn't updated their admin system with my name, even though I'd produced all the correct paperwork and he'd had confirmation from both my nephew and Zest. It was absoutely outrageous. Reno lost his temper and shouted at me. I have never had such dreadful customer service. This man should not be working in any customer relations job. He is a discredit to this company. We had now spent 3 hours at the airport trying to get our second car and ended up having to walk away. We went to GOLDCAR booth opposite and hired another car immediately with no problems whatsoever. No scammy credit card extra charges and a charming woman who made the whole process easy. The couple of were being charged another £300 ended up having a public argument with Reno over the charge and he honestly treated them disgracefully. We were lucky to be able to get another car, otherwise half our party would have been stuck in Pisa. We ended up over 3 hours late checking in to our rental and very stressed . My mother was exhausted. We will, needless to say, never use this company again. If I could give them less than 0 I would.

Very helpful staff on the desk at Pisa airoort

Absolutely perfect.

€318.31 for a Scratch That Wasn’t There? Welcome to Autovia Pisa Airport.

At pickup, I pointed out a dent that wasn’t listed in the contract. A male staff member responded by lecturing me about why I should have bought their insurance instead of using third-party cover. Rude, condescending, and completely unnecessary. Apparently, noticing existing damage is a good way to get told off.
After returning the car, they claimed I’d caused a new scratch and demanded €318.31. I had photos taken immediately after drop-off showing no visible scratch, and I emailed them repeatedly. Their response? Complete silence.
I had to make it clear I was prepared to escalate the matter to consumer protection authorities before the deposit was eventually returned. Not one reply to my emails. Charming.
My advice: photograph and video every panel at pickup and return, keep the originals, and challenge any damage claim you dispute in writing. Don’t be afraid to escalate to the relevant consumer authorities if you’re ignored.
I’ve rented cars in plenty of countries, but this was a special combination of rude service and a frustrating damage dispute. Deposit returned in the end—but Autovia couldn’t even manage the courtesy of answering.

Service was good, and the car was great

I wouldn’t even give this company 1 star to be honest - this has to be one of the WORST experiences we have ever faced when travelling complete and utter SCAMMERS DO NOT USE THIS COMPANY!!
We arrived at Pisa airport car rental and already had booked our car rental through easyJet when arriving we presented our documents along with our card which we paid the booking with however the lady Satar would not accept as the card name presented differently as initials (as UK banking does) rather than the full name we had booked with after presenting several more cards etc proving this was us, the customer service team become very rude and would not help us at all leaving us with NO car which we had paid for leaving us with no transport which we needed as we had to get to a wedding which was 2 hours away. Examples of the rudeness and aggressive behaviour were “they needed to get back to there job”, “saying we had a sad life”, “putting headphones in and ignoring us completely”, “getting up and going behind the desk and closing the door pretending we wasn’t there”, “saying we could get extra insurance and paying way more and then we couldn’t” the list goes on. The man there who would not give us his name to raise this complaint was so aggressive and rude so I can only describe him as a bold was so unhelpful and should not be working in hospitality what so ever.

We even spoke to the broker at easy jet who was fine with the card but the women and man were just being horrible and awkward.

We were then left with no car and was stuck until another car company kindly offered us what they had.

We were then left paying more money for another car rental.

When finally arriving at the wedding we found out another wedding guest had used the same car company and they had the same card issue however they were charged extra (triple) the insurance as the names on the card again didn’t match the name (initials on the card which most U.K. banks do).

I can only repeat DO NOT BOOK THIS CAR COMPANY!! SCAMMERS SCAMMERS SCAMMERS

Quick check in and out. Good service. Very good car, relatively new and clean. Price was also okay.

Autovia stole from me. I was charged twice for my rental, paid in full on collection, they then did an unauthorised charge on my credit card on return. Customer service refuse to answer my emails, and often hang up when I call. Terrible customer service, it has now been a month of trying to contact them with no luck. Avoid and shop elsewhere

I paid for a 5 seater car but was given one with only 4 seatbelts. At the time of picking up the car, I was with my young children and elderly father and it was late and very hot and we had had a long journey and since we were only 4 people at the time I didn't notice that there were only 4 belts. However, when we joined the rest of our family and were about to put another person in the car, we noticed this mistake. I complained about this at drop off but was told to email their customer care department. I have now emailed three times over the past month and have received absolutely no response. This is totally unacceptable and I would certainly not recommend this company to anybody

The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.

I booked car hire via Ryan AIr with Autovia/Ecovia. However when I presented at Autovia/Ecovia desk at Pisa Airport their representative refused to release car at the airport desk on pretext that they claimed my credit card to be used for deposit payment was from a “digital bank”. All other documentation was in order and not disputed eg credit card in my name as lead driver, valid confirmation email and valid ID.

However credit card presented was a VISA physical card, was not virtual payment card and is not issued by a “digital bank” as confirmed by my credit card company. I have used this credit card without any issue for previous car hire in the past including at Pisa Airport. The rental agreement received from Ryan Air furthermore makes no reference to “digital banks” as not being acceptable

Autovia/Ecovia therefore had no right to refuse my card.

What is a significant concern is that Autovia/Ecovia representative at the desk at Pisa was then prepared to release the car if I was prepared to pay a non-refundable “protection fee” of €300 to Autovia/Ecovia using the very same VISA credit card which they had earlier refused. I was appalled by this. This is at best poor practice and at worst potentially fraudulent.

To add to the extremely stressful experience Autovia/Ecovia representative was unhelpful and unsympathetic throughout.

We were forced to hire a car with another company at the airport at a much higher rate. This other car hire company had no problems accepting the very same credit card which Autovia/Ecovia had earlier refused

I have contacted Autovia Customer care direct but to date I have only received a perfunctory AI generated response from them saying that they will look into this incident.

A truly appalling experience from the start which has has ruined my vacation.

1/5 star rating is the lowest I was able to give in order to leave a review but if given the choice I would have given 0/5.

Quick service and good car. Upon pick-up not asking for additional insurances as we were all covered already.upon return Quick and easy!

I’m very disappointed and have lost all confidence in them!
Unfortunately, I am very disappointed with Autovia. When I returned the car I’d hired from them, they claimed there was damage amounting to just over 500 euros, even though the car they’d handed over to me had over 118,000 km on the clock and was covered in scuffs, scratches and dents. The contract did indeed list a large number of pre-existing damages when I took possession of the car, but it was far too easy for them to make up new ones. I therefore no longer have any confidence in this car hire company and will not be using their services again.