autovia.it - Pisa Aeroporto Reviews 

I booked car hire via Ryan AIr with Autovia/Ecovia. However when I presented at Autovia/Ecovia desk at Pisa Airport their representative refused to release car at the airport desk on pretext that they claimed my credit card to be used for deposit payment was from a “digital bank”. All other documentation was in order and not disputed eg credit card in my name as lead driver, valid confirmation email and valid ID.

However credit card presented was a VISA physical card, was not virtual payment card and is not issued by a “digital bank” as confirmed by my credit card company. I have used this credit card without any issue for previous car hire in the past including at Pisa Airport. The rental agreement received from Ryan Air furthermore makes no reference to “digital banks” as not being acceptable

Autovia/Ecovia therefore had no right to refuse my card.

What is a significant concern is that Autovia/Ecovia representative at the desk at Pisa was then prepared to release the car if I was prepared to pay a non-refundable “protection fee” of €300 to Autovia/Ecovia using the very same VISA credit card which they had earlier refused. I was appalled by this. This is at best poor practice and at worst potentially fraudulent.

To add to the extremely stressful experience Autovia/Ecovia representative was unhelpful and unsympathetic throughout.

We were forced to hire a car with another company at the airport at a much higher rate. This other car hire company had no problems accepting the very same credit card which Autovia/Ecovia had earlier refused

I have contacted Autovia Customer care direct but to date I have only received a perfunctory AI generated response from them saying that they will look into this incident.

A truly appalling experience from the start which has has ruined my vacation.

1/5 star rating is the lowest I was able to give in order to leave a review but if given the choice I would have given 0/5.

Quick service and good car. Upon pick-up not asking for additional insurances as we were all covered already.upon return Quick and easy!

I’m very disappointed and have lost all confidence in them!
Unfortunately, I am very disappointed with Autovia. When I returned the car I’d hired from them, they claimed there was damage amounting to just over 500 euros, even though the car they’d handed over to me had over 118,000 km on the clock and was covered in scuffs, scratches and dents. The contract did indeed list a large number of pre-existing damages when I took possession of the car, but it was far too easy for them to make up new ones. I therefore no longer have any confidence in this car hire company and will not be using their services again.

Highly unprofessional! Hidden fees and stolen/lost items. Do not recommend! I highly discourage anyone from renting from Autovia Pisa Airport. They are extremely unprofessional.First of all, watch out for their rental guarantees and hidden costs. When you book online, you see one price. When you arrive at the desk, they force you to pay double that amount extra (insurance, dropping the blocked deposit and other hidden fees that should be included in the online cost). If you refuse, they won't refund your online payment, so you basically have no choice but to pay or lose your money.Secondly, I accidentally forgot a pair of Meta smart glasses inside the car. By the time I realized, I had already passed the airport check-in gates and couldn’t go back. I immediately called them. They dragged their feet, making excuses that they would check, but after countless phone calls and emails, their final answer was that 'there was nothing in the car'.They most likely found them and kept them for themselves. Instead of being honest, communicating properly and returning them, they chose to lie. Terrible customer service and zero integrity!

Great car.
Everybody speaks English and was very friendly.

Clean car, quick and easy pick up

Brand new car, good price, professional and helpfull staff.

This is the 4th time I've used Autovia in the past 3years. I'm happy to report a consistently excellent service. Staff were courteous, professional and only too happy to help. Our latest car was an almost new VW T-cross. Fabulous. Exactly as booked. Well done Autovia see you again soon.

Impossible to get hold of Pisa on the phone
We had an automatic new car which had gear changing issues and brakes were not as they should be
We tried numerous calls and an email but could not get anyone to speak to

This company is a rip off and will scam you over alleged damage. I hired a car between 28/05/26 - 02/06/26. They tried a hard sell for extended insurance, despite me already paying for it through the booking and made it clear I would have to pay for damage.
On return, despite requesting the vehicle to be inspected I was told there was nobody available so had to just hand the keys in. I completed a full video of the car, noting no damage.
I have since been charged €265 for what I would describe as a 25mm scuff on the roof at best, which would polish off. There isn't even evidence its the same car. Photograph, no video of continuity.
Its a clear scam that i have no way of disputing as they will just take the money off my card.
I took a full video of the car on collection, but the mark is that small and insignificant, it wouldn't show up regardless. They have clearly just looked for any scuff that would show up on a photograph and are satisfied with that. It would be interesting to see how many times they have charged a customer for this scuff. The photograph is embarrassing to call it damage!!
Ignore the fake 5* reviews, they are fake and generated by AI like the company replies to negative reviews.
Disgusting company and people, do not use as you will pay a financial penalty!!
UPDATE
Autovia attempted to have my review removed as they said it contained defamatory content. Trustpilot disagreed!!. There are far too many identical 1* reviews for it to be wrong. Do not use!!

Please do not use this company. They are a scam and they will try and rip you off. I spent 6 months getting back my deposit. They are creating false five star reviews. Just look at the amount of one star reviews.

The car was of excellent quality and offered at a good price. It was new and impeccably clean. Both the pick-up and return processes were efficient and straightforward. The staff was very helpful, professional and kind. It was important additionally because of difficult family situation that aroused unexpectedly.

Friendly personell, got a brand new car. Returning of the car went fast.

We did not have a pre booking for a car. However the gentleman who served at Pisa Airport was very helpful and arranged a car for us at a good price in comparison to others. We were very happy with our car and the service. Drop off at airport was also easy. 100% recommend this company

We hired our car today and to be honestly I was looking forward to this part of the journey after reading some bad reviews.

There was no need to be concerned as it was a pleasant and professional experience. The gentleman on the desk was knowledgeable and helpful and made hiring the car very easy. The car was ready clean and ready to go.

I guess you only write a review when it’s been a negative experience.

Happy with the service and I would use again.

Nice car, nice people helping us. Swift service

Great service, nice car.

This was the first time we rented via Autovia, and we were not disappointed. The car was better than we had expected (a BYD instead of a Ford Kuga), the sevice was efficient and fast.
Would recommend it.
Our pickup was in Pisa, our drop-off was in Venice.

Efficient staff and good service both when collecting the car and when returning it.