autovia.it - Pisa Aeroporto Reviews 

Impossible to get hold of Pisa on the phone
We had an automatic new car which had gear changing issues and brakes were not as they should be
We tried numerous calls and an email but could not get anyone to speak to

This company is a rip off and will scam you over alleged damage. I hired a car between 28/05/26 - 02/06/26. They tried a hard sell for extended insurance, despite me already paying for it through the booking and made it clear I would have to pay for damage.
On return, despite requesting the vehicle to be inspected I was told there was nobody available so had to just hand the keys in. I completed a full video of the car, noting no damage.
I have since been charged €265 for what I would describe as a 25mm scuff on the roof at best, which would polish off. There isn't even evidence its the same car. Photograph, no video of continuity.
Its a clear scam that i have no way of disputing as they will just take the money off my card.
I took a full video of the car on collection, but the mark is that small and insignificant, it wouldn't show up regardless. They have clearly just looked for any scuff that would show up on a photograph and are satisfied with that. It would be interesting to see how many times they have charged a customer for this scuff. The photograph is embarrassing to call it damage!!
Ignore the fake 5* reviews, they are fake and generated by AI like the company replies to negative reviews.
Disgusting company and people, do not use as you will pay a financial penalty!!
UPDATE
Autovia attempted to have my review removed as they said it contained defamatory content. Trustpilot disagreed!!. There are far too many identical 1* reviews for it to be wrong. Do not use!!

Please do not use this company. They are a scam and they will try and rip you off. I spent 6 months getting back my deposit. They are creating false five star reviews. Just look at the amount of one star reviews.

The car was of excellent quality and offered at a good price. It was new and impeccably clean. Both the pick-up and return processes were efficient and straightforward. The staff was very helpful, professional and kind. It was important additionally because of difficult family situation that aroused unexpectedly.

Friendly personell, got a brand new car. Returning of the car went fast.

We did not have a pre booking for a car. However the gentleman who served at Pisa Airport was very helpful and arranged a car for us at a good price in comparison to others. We were very happy with our car and the service. Drop off at airport was also easy. 100% recommend this company

We hired our car today and to be honestly I was looking forward to this part of the journey after reading some bad reviews.

There was no need to be concerned as it was a pleasant and professional experience. The gentleman on the desk was knowledgeable and helpful and made hiring the car very easy. The car was ready clean and ready to go.

I guess you only write a review when it’s been a negative experience.

Happy with the service and I would use again.

Nice car, nice people helping us. Swift service

Great service, nice car.

This was the first time we rented via Autovia, and we were not disappointed. The car was better than we had expected (a BYD instead of a Ford Kuga), the sevice was efficient and fast.
Would recommend it.
Our pickup was in Pisa, our drop-off was in Venice.

Efficient staff and good service both when collecting the car and when returning it.

There was nobody at the desk when I arrived to pick up the car. They had left a phone number where one should call. When I called, nobody answered. Only some minutes later my 2nd call was answered. Then someone showed up immediately and everything went very smooth.

Received the car that was ordered. Prompt efficient service. No pressure to buy add ons.

Drop off the car in Pisa airport today , the person at the drop off was only interest in making more money with false Accusations of scratches and dents, I was told by the person that if I did not approve a dent he would find more. I have taken pictures of the car and can document that the car is damage free, the person would not give his ID , fraudulent behavior, do not use this company.

Nice clean car, great service, friendly people.

Almost Everything fine. A car quite new.
A bit surprising and confusing information, when we pick up the car, that our full insurance we paid by booking.com isn't accepted by AutoVia and if we would like to have any REAL insurance, we need to buy a new one, respected by Auto Via.Always the same games.Boring,

Excellent service and car. Car given was actually much better than the one ordered
Smooth experience throughout rental period

I booked a rental car with Autovia because they were more affordable than other companies — unfortunately, that ended up costing more in the long run.
We collected the vehicle late in the evening, in the dark, and no staff member was available to check the condition of the car with us. The car already had multiple areas of visible damage. The next morning, we took detailed photos and videos because the damage looked far more extensive than what was recorded.
After returning the car, Autovia claimed that a wheel was damaged during my rental — something I know did not happen and was never caused by me. They refused to consider our photos (taken less than 12 hours after pickup) and could not provide any pre-rental photos to prove the damage wasn’t already there. Despite my dispute, they charged my dad’s card without resolution.
Very disappointing experience. Even though the rental price may look cheaper upfront, be cautious — any pre-existing damage not accurately recorded could result in unexpected charges. I would not rent from Autovia again.