autovia.it - Pisa Aeroporto Reviews 

Rented in Monesilvano city, The agents were very helpful. The car good and the general service was good. Would recommend.

Made a booking via discoverycars. Something went wrong with the creditcard. Auto via don t except another card. And absolutely not helpful. Instead of the paid 160 euros , we could make a new order for more than 600 euros for a small car!! And as we should do that, we have to wait for at least 5 hours. Not friendly at all. At last discoverycars helped us with an offer by goldcar. They were very helpfull Also very nice people by goldcar. Within 10 minutes everything was arranged. For 200 euros we had our car and could enjoy the holiday. Never more I do business with auto via.

Sparkling new car, quick service

really bad experience. Had a puncture. No spare tyre and what was worse was none of the emergency phone numbers were not working. No one at the airport would answer the phone even though we called about 20 times. When I questioned them about it they said they were too busy. I had to catch a taxi back to Autovia to get assistance and my family had to wait on the side of the road for around 3 hours for a tow truck and then they too had to catch a taxi to the airport.

Excellent, fast service.

Easy booking procedure with car jet

Organised upgrade at airport

Very polite and smooth service. The car was absolutely amazing and perfect for the Tuscan roads. Highly recommended!

The staff was unprofessional, impolite, and inconvenient (with offensive sexist jokes, even). But, unfortunately, this is the norm with Autovia in Italy, from all the reviews I have seen.
I had to change the contract, and I understood the reason, but the lack of professionalism during the process was shocking and surprising! In addition, I had to pay an additional 69€ fee which was not clarified by the staff in any way. I tried to find it in the "price list" but without success. This is the price you pay for a low-cost car rental service. The car was ok, although without water to clean the front and rear glasses. The car explains the 2 stars, otherwise, it would be just 1.

This is one other review I found, and it says all:

... "and that wasn't my mistake, it was their mistake, to forgot to remove debit from terms and condition, and mentioned CREDIT in any place of web page.

what could be more 100% sure, then terms and condition of the company,

they could mail me, that they accept only CREDIT, and if i disagree, cancel my booking. But they decide to escalate"

Exactly.

Difficult to find (Pisa airport) and awful customer service. The worst car rental experience I have ever had.

Waited a while at the desk because we arrived fairly late, but otherwise a great experience. All other companies we looked at were loads more expensive and we got a brand new Kia which was nice and spacious. Paid for a manual, but we got an automatic which helped on the Italian roads! Can’t fault them.

Perfect. Nice People. No Problems.

No problems! All paperwork done smoothly, effectively and fairly quickly.Everything explained satisfactorily. No ‘hard sell’ of any extras. Efficient return of the vehicle. there was a bit of a wait for the courtesy bus to the car rental booths but this is not Autovia’s fault.

We had booked a car with two child seats and got our booking confirmed. When we arrived there were no child seats and we got no help what so ever. In the end we had to buy child seats but we lost half a day and quite a bit if money. We also had to pay more than 300€ in hidden fees (the original booking was 500-600€ so 300€ is a lot). The car was much smaller than what we had booked so the stroller did not fit. Worst rental experience by far.

Staff on collection helpful & friendly, no hard sell of extras. Car was in great condition and easily located.
Return of the car was easy breezy, no issues.
Would definitely use again, couldn't have gone smoother.
Thank you :)

Booked a SEAT, somehow I got downgraded to a Lancia Ypsilon without any compensation.

The Lancia was in decent state, but not the class we've booked.

The staff at the counter in Pisa were not very friendly. We have booked in advance a child seat for our young son. The first child seat was broken, so we had to drive back after half an hour. The replacement seat was so dirty that it was absolutely disgusting to let our son sit in it. Such a seat belongs in the trash. The car rental was not accommodating. We would recommend any family with children to either book elsewhere or bring their own seat.

Don’t know where to begin… to work here it seems like you have to be a really rude person. Firstly, we had to pay 155€ because we didn’t have a credit card (we use only debit cards). We got another car than the one we booked. Fine, I thought. The car said “check engine” the next day and we had to stop and refill the oil which was empty. Also the turbo went out, so we barely manage to climb the roads in the mountains. Tried to e-mail them but no answer. When we returned the half broken car all they said was to e-mail them and perhaps we get a refund of what we payed for the oil. Can’t see how companies like this are allowed to exist. Neither can they speak English.

Everything went fine from pick up to returning the car. The car was quite new and from the booked category. The only challenge was to find the rental car center which was few hundred meters from the terminal.