Very good car at a great price. The only areas for improvement are that the car could have been a little cleaner, and my €100 security deposit was not released until I contacted them by email to remin... See more
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See what reviewers are saying
The person who processed the check in was down to earth, not salesy, very professional and did not rush through the process, but at the same time was very on point. I did not felt pressured to buy ext... See more
Company replied
Excellent. Trouble free easy collection and drop off in car park at airport. Rented a Seat Ibiza which was a new model with low mileage and various driver aids e.g. speed control, automatic headlights... See more
Company replied
Terrible rental policy and lack of willingness to co-operate. We booked through agent - two drivers. My father paid with his credit card, although by coincidence I was as main driver. We were refuse... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Noalese, 63E, 31100, Treviso, Treviso, Italy
- +39 0422 378075
Auto e furgoni
4.0
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very good car at a great price
Very good car at a great price. The only areas for improvement are that the car could have been a little cleaner, and my €100 security deposit was not released until I contacted them by email to remind them. Overall, it was a very good experience, and I would rent from them again.
July 10, 2026
Great Customer Service
The person who processed the check in was down to earth, not salesy, very professional and did not rush through the process, but at the same time was very on point. I did not felt pressured to buy extras or upgrade, and everything was explained clearly. One of the best car rental experiences I had in the last 7 years renting cars on holidays.
June 6, 2026
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team
I had major problems paying the security deposit
I had major problems paying the security deposit; the machine refused my card several times, even though I had plenty of credit available and the card was working because I used it to buy something at the store's front desk to check. Only after two hours did the woman fiddle with the machine, and then miraculously the card went through, but not before they tried to offer me additional insurance for the same amount as the daily rental so I wouldn't need the security deposit.
May 9, 2026
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
we are sorry for the waiting time and for the difficulties experienced with the security deposit. We understand how frustrating it can be to lose time at the desk, especially when the card works in other situations.
The deposit is a guarantee required for the rental, and the authorization may also depend on the banking circuit and the correct functioning of the payment terminal. Protection plans may be offered to reduce the customer’s liability and the required deposit, but they are always optional and remain entirely the customer’s choice.
The Autovia Team
Reply from autovia.it - Treviso Aeroporto
Dear customer,
thank you for your kind words! We’re pleased that our service met your expectations.
The Autovia Team
Great staff
Great staff, effective!
More recommendations for parking places for the clients!
More east booking process online through your page! I booked through bookingonline it was litle bit complicated
May 1, 2026
Reply from autovia.it - Treviso Aeroporto
Dear customer,
we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Was robbed by this company
I was about to pickup a rental car that I’ve booked and paid for in August 2023 at the airport in Treviso, Italy at company Autovia.it. I came at 8:00 am, but unfortunately I did not have a credit card (only debit cards) to put up a deposit. I was quite surprised that only credit card was accepted for deposit since I've paid for booking with debit card and never really had any problems with providing deposit by debit card with other rental car companies before. They have it in a small print in their Terms and Conditions, but really not very well visible and often the term “Credit Card” is interchangeable with the debit card as well. The man behind the desk said that I cannot use my debit card for deposit and he cannot rent me the car. I had to go to Hertz and rent another car there (apparently they did not have any problem with taking a deposit from the debit card). He recommended me to write an email to customer service complaints and ask for refund (the booking cost 266,05 EUR in total). Unfortunately, three weeks later I’ve received a short response that I’m not eligible for any refund, which was quite a shock:
"By terms and conditions there is no refund for failed pick up if all the necessary prerequisites and documents are not available for the issue of the Rental Agreement.
Necessary documents are shown in the confirmation voucher received when the booking is confirmed as well as in the terms and conditions link."
I haven’t used the service at all and it was clear before I officially could start using it (the rental pickup was at 8:30am). I don’t understand how is it possible that I’m not eligible for a refund in this case when the rental company simply haven’t done anything other than taking my money for nothing. I completely understand that I may not be eligible for a full refund, but I equally do not understand how they would be eligible to pocket everything without actually providing the service.
I've tried to contact European Consumer Center in Italy and got a response, that this could be an unfair commercial practice:
"In the case of online contract, the seller should provide you with information about the service before you concluding your purchase. This means that the you should have received in advance the information about the need to provide a credit card to pick up the car. In addition, keeping the full amount you paid as penalty could be disproportionate, especially if the contractual terms do not foresee a compensation for the consumer if the contract is canceled by the trader. Applying disproportionate penalty, indeed, could represent an unfair commercial practice banned by law."
After this bad experience I would not recommend to use this company to anyone and use other companies like Hertz and Europcar that do not really have any problems with taking deposit from debit cards.
March 16, 2026
Unprompted review
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
we are sincerely sorry to read your review and to learn about the negative perception following your experience at our Treviso Airport location. We understand your disappointment at not being able to collect the vehicle you had booked and the inconvenience this situation caused.
However, we would like to clarify that, as indicated in the rental terms and conditions and in the information provided at the time of booking confirmation, a physical credit card in the main driver’s name is required to proceed with the vehicle pick-up. This requirement is necessary to place the security deposit and is a common practice in the car rental industry. As in many sectors, each company is entitled to set its own guarantee requirements while complying with applicable regulations.
When a customer does not present the required documentation at the time of pick-up—such as the credit card needed for the security deposit—it is unfortunately not possible to proceed with issuing the rental agreement. In these circumstances, the booking falls under the “failed pick-up” cases regulated by the contractual terms accepted during the reservation process.
We nevertheless understand your frustration and regret that your experience did not meet your expectations. Our goal is always to provide a clear and transparent service, and your feedback is valuable in helping us continue improving how information is communicated to our customers.
Kind regards,
The Autovia Team
Great service
Great service, helpful assistant and nice auto upgraded to MG HS.
Many thanks :-)
March 8, 2026
Reply from autovia.it - Treviso Aeroporto
Dear customer, we are glad to know you were satisfied with the service provided. Thank you for your review.
The Autovia Team
We were given a large and beautiful car…
We were given a large and beautiful car even though we had requested a Panda-type vehicle, so we were pleasantly surprised to be upgraded. The welcome and service were perfect.
January 11, 2026
Reply from autovia.it - Treviso Aeroporto
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
Reply from autovia.it - Treviso Aeroporto
Thank you for your positive rating.
We’re pleased to hear that your experience with Autovia was satisfactory.
Thank you for taking the time to share your feedback.
The Autovia Team
I find the receptionist very nice and…
I find the receptionist very nice and helpful Thank-you
November 23, 2025
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
thank you for your wonderful 5-star review. We’re delighted to know that you found our receptionist kind and helpful—providing attentive service is very important to us.
We look forward to welcoming you again.
The Autovia Team
RIP off scam!!
RIP off scam!!! We picked up our car in the dark-we drove directly to our gated rental property - the next morning we throughly checked the car in the light and took photo of very small mark on side of the car. Then upon return AutoVia desk was closed at the airport - no clear return parking area marked out so drew a map as to where we left the car and dropped the keys through the service window. Yes you’ve guessed it they are pulling the age old scam of the damage to the vehicle. This is the second time this has happened to us at Treviso! They are going to take 300 euros of our credit card for the damage!!! And guess what-they even charged an extra 100 euros because I am 76!
November 23, 2025
Unprompted review
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
we are truly sorry to read about your experience and we fully understand how frustrating it can be to receive an unexpected charge.
Please allow us to clarify that any reported damage is assessed only after an objective inspection carried out by our staff, based on the condition recorded at the start of the rental. To review your case properly — including the photos you mentioned — we kindly ask you to contact us at customercare@autovia.it
, providing your rental agreement number.
Regarding the additional fee, please note that senior driver supplements are applied by many rental companies and are clearly stated in the rental terms and conditions, always available before booking.
Thank you for sharing your feedback — it will help us review the situation carefully and give you a precise response.
The Autovia Team
Everything perfect from pickup the car…
Everything perfect from pickup the car at the airport until drop off. Full marks
November 10, 2025
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
thank you for your wonderful 5-star review! We are delighted to know that everything was perfect from pickup to drop-off. Our team is committed to making every rental smooth and efficient, and your feedback is truly rewarding.
We look forward to welcoming you again.
The Autovia Team
A nice service, a funny and almost new little car
The employees are kind, the car was almost new and clean (inside and outside), the service was top. Good experience.
October 12, 2025
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
thank you very much for your wonderful review and your 5-star rating!
We’re delighted to hear that you enjoyed your experience with Autovia, appreciating our friendly staff, the clean and almost new car, and our high-quality service.
Providing a smooth, efficient, and friendly rental experience is what we strive for every day, and your feedback makes us proud.
We look forward to welcoming you again soon for another easy, enjoyable, and well-cared-for rental experience.
The Autovia Team
Reply from autovia.it - Treviso Aeroporto
Thank you very much for your 5-star review!
We’re glad to hear that you were satisfied with the car and its safety features. Safety and comfort are top priorities for us, and we’re happy that you enjoyed your driving experience.
We look forward to welcoming you again soon!
The Autovia Team
The lady at the counter was courteous…
The lady at the counter was courteous and was very clear in her explanation. The car was good and when we returned it back, the guy checked it immediately without any problems. The price was reasonable, and the deposit was refunded immediately.
September 27, 2025
Reply from autovia.it - Treviso Aeroporto
Thank you very much for your 5-star review! We’re delighted that you appreciated the courtesy and professionalism of our staff, the quality of the car, and the smooth return and prompt refund process.
Providing transparent, efficient, and worry-free service is one of our top priorities.
We look forward to welcoming you again soon for another great experience with Autovia!
The Autovia Team
Great little car clean and comfortable…
Great little car clean and comfortable for a fiat panda. Was easy to pick up at airport and we had gone with these as we didn’t have a credit card and could use a debit card which a lot don’t do. Price was really good too would definitely use these again.
September 6, 2025
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great experience renting a car from…ecovia/autovia
Great experience renting a car from ecovia/autovia, very polite, real helpful and quick
I highly recommend
July 20, 2025
Reply from autovia.it - Treviso Aeroporto
Thank you for sharing your experience and for this very positive review. We hope to welcome you back for a rental at one of our many Autovia locations!
Very nice experiențe.
Very nice personnel
Very clean car, with all options You need. Easy chek-in and check-out. True professional staff.
July 20, 2025
Reply from autovia.it - Treviso Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
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