autovia.it - Treviso Aeroporto Reviews 

Terrible rental policy and lack of willingness to co-operate.
We booked through agent - two drivers. My father paid with his credit card, although by coincidence I was as main driver. We were refused the car - because the name on the credit card was not the same as main driver. The card holder (my father) with his credit card was on place.
It is a simple click on computer to change the details from father to son. But no, Autovia was uncooperative - didn't want to earn money and made our journey very stressful and unpleasant. We had terrible time because of the company bureaucracy. Never again.

The staff was welcoming and clear about the instructions and car status. Was careful and had not to deal with damages taken to the car although took insurance. Italians do not tend to show turn signals, be aware of that.

Keep in mind that you have to pay 40 eur or clean the car yourselves after returning it. Can suggest looking for nearby self-service car cleaning spots (washing and vacuuming) and keep Google translator by hand as it may be all in Italian, got lucky a local helped out.

Car was Lancia Ypsilon, hybrid and was working with no problems even driving in Alp region.

Returned the car in the same parking (take the parking ticket, drive, park and give the ticket to the staff) and received the reserved money in few days.

First I have been charged twice without reason and the company refuse to refund ! Second, it took 30 minutes per client to be registered !! When you're third in the row you have to wait for 1h30. Third, no indication is provided where the car is sitting in the parking which force you to walk for a while before "finding" the car. Awful experience.

This is a terrible company and they keep adding fees when you arrive. We have a credit card but when we arrived they said the card didn’t say “credit” on the top of it. As such, we had to pay 31 euro extra because he didn’t believe us. I would not trust this company before.

Fast, easy and friendly

Very helpful and efficient. Excellent service. The car was very clean and suited to exactly what we had requested.

I had to pay extra money just because the counter man said that he can’t hold the deposit, €600 , from the account. But this was done so your company stole my money.

Arriving at Treviso airport I had to make a new reservation due to a problem with my first online reservation. They told me the first reservation (150,77EUR) would be reimbursed and that I would only pay for the new one (369 EUR – where they included extras I did not asked for). So, in total, I had to pay 519 EUR for a 3-day rental. What is worse is that I've send two e-mails to the company to ask for clarifications but got no reply…

The renting was fast and simple.
The personnel staff were friendly and efficient.
The car was according to the contract.

Thanks, all was well organised and we have got a car in less than 10 minutes, also deposit was returned within a week time.

More than excellent service by Autovia at the airport of Treviso.
Mikele was very quick in processing the paperwork for car rental and clear in explaining everything about the contract, terms and conditions that the broker had not made me aware of. Mikele was exhaustive in everything and gave us a really good and spotless car. I plan to return soon to rent with this company.
Important note: better buy coverage directly at the counter, so you are sure that you will have no problems.

No information in advance or in documents about senior allowance
Car without air conditioning while I had rented one with air conditioning
Question about car on the road: no response to email, whatsapp
No response to complaint email

Great service!
Very nice person who helped us very good!
Nice car!

Car booked from wednsday 10am until sunday 10am. We arrived wednesday 11am. Car was not available anymore and rented to someone else because we were “Too late”. Alternative was another car, the only one available at an extra charge of 380€.
We denied the offer and rented with another company but we loose our initially paid deposit.
Autovia person at desk in Treviso was also very unfriendly, not comprehensive, putting responsibility in our shoes.
In my eyes: we booked at a good price with Autovia via Do You Italy.
More interesting for Autovia to cancel the booking quickly and rent the car to someone else at a higher rate if the opporrunity is there.

@Autovia: please don’t reply this message with the same standard note as always. Do something that helps the people.

Verry good experience in Autovia.
Denis gave us the best service and very good car

Very nice rental car service. Friendly people and good, modern cars in perfect conditions. Would definitely book again - highly recommended!

The car was parked in a random place, without signs, we had to look for it 20 minutes, we had to wait for the Guy at the front office în order to Take the car. When we returnez the car, there was no one there, no sign to inform when he/she returns. After 30 minutes we called and we were told to leave the keys there.

After I delivered the car I received an email where indicates that I damage the car in the front bumper.
But it was referred in my contract that there was already a damage in the front left bumper. But now, they want me to pay the same damage already identified in the contract. Plus, they want to charge all the front bumper. The employee never went with me to check the vehicule with the excuse he was alone. And now they reply saying that I should waited for the employee 60 min. It is ridiculous. It is an untrusting Company but it is certified with ISO 9001. The same happened with other costumers.

Everything was good, was renting a car from this company for the second time.