A W S Financial Services Reviews 

471
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, making complex financial processes feel manageable. Many people highlight the excellent service, noting how the company goes above and beyond to ensure a smooth, stress-free experience for various needs like mortgages and insurance. Reviewers frequently commend the quick response times and clear communication, ensuring they are kept updated and all queries are addressed promptly and efficiently. The user experience is consistently described as positive, with people appreciating the attentive guidance and the overall ease of navigating their financial journeys. Across all feedback, there is a strong consensus of satisfaction, with no recurring themes of dissatisfaction or negative experiences reported by customers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are knowledgeable,... See more

Response time

Clients share positive opinions on response times, frequently highlighting the speed and efficiency of... See more

User experience

Users describe positive interactions with user experience, consistently highlighting how easy and smooth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AWS Financial services recently helped us with life and critical health insurance. Max and Ella were excellent. Spent time to understand our needs and found the best policy for us. The team were very... See more

Rated 5 out of 5 stars

From the first moment we used their help to get the best mortgage offer, Luke was unbelievably helpful and so fast with his responses to our nonstop questions. He helped us secure the best offers a... See more

Rated 5 out of 5 stars

Maxwell and Chelsea have been an excellent source of support during my first time buyer mortgage application. They have talked me through each step, enabling me to make informed choices about my mortg... See more

Rated 5 out of 5 stars

Both Luke & Emily at AWS Finance were amazing throughout the process of purchasing the property. They both answered all our questions, found us the best rate mortgage, were supportive and professiona... See more


Company details

  1. Money & Insurance

Written by the company

AWS Financial Services offers a wide range of mortgage options to meet your financial needs and circumstances. Whether you’re a first time property buyer or financing a £1m+ project. We're here to guide you through the process.


Contact info

5.0

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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5.0

All reviews

(471)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

We have used AWS for our existing mortgage renewal and have also just started working with them on our new purchase. Everything has been seamless so far from Ravi and Christine and we wouldn't hesitate to recommend them.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Although this was not the easiest mortgage to navigate, the level of support provided throughout the process was excellent. Luke and Emily demonstrated professionalism, patience, and a strong commitment to customer service from start to finish. They were both clear and consistent with communication at every stage, had very supportive and reassuring approach during a complex process, excellent customer service and attention to detail, willingness to explain options thoroughly and answer all questions and provide proactive follow-ups and timely updates
Overall, the service provided made what could have been a stressful experience far more manageable. I would confidently recommend this mortgage broker to anyone seeking knowledgeable and reliable support.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Never in 20 years in this industry have…

Never in 20 years in this industry have I worked with a broker like Fred and his team.
Communication is exceptional and well above and beyond the norms of brokers. They know the market inside out and work with their client (and the agent) to find the very best outcome for everyone. Their expertise and experience has been invaluable in helping our clients get moved and navigating the complications of self employment and other intricacies of mortgages and finance. Don't go anywhere else for advice, plus they are all just really nice guys to work with.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily were amazing throughout…

Joel and Emily were amazing throughout my mortgage process. They explained everything clearly, answered all my questions, and made the whole experience stress-free. Their expertise and dedication really stood out, and I felt supported every step of the way. I highly recommend them to anyone looking for a mortgage – five stars!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

Josh and Chelsea were absolutely wonderful. They supported me every step of the way responding promptly to queries and helping me chase all parties involved in the purchase of my first house.

I would definitely recommend using their services as they truly went above and beyond to make sure the process was as smooth as possible for me.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily have been great…

Joel and Emily have been great throughout the whole process, I couldn't recommend them more!
They have both gone over and beyond what they needed to do and explained all which was needed.
They should be proud of their customer service they have given me. I will definitely be recommending them and using them in the future when I need. Thank you so much

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Went above and beyond

Fred & Ella have been absolutely fantastic throughout the whole process. They were extremely helpful and persistent in finding us the ideal mortgage, and it genuinely felt like they went above and beyond to get the right deal for our situation.

They were always attentive, quick to respond, and incredibly patient when answering the many questions we had along the way. Nothing ever felt like too much trouble. They kept us updated at every stage, explained everything clearly, and made what can be a stressful process feel straightforward and manageable.

Highly recommend to anyone looking for mortgage advice and support, brilliant service from start to finish.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Emily were fantastic and…

Luke and Emily were fantastic and helpful throughout the whole purchase, fall through and re mortgage. Every question answered quickly and efficiently. I have recommended to friends and family already and I myself will be using them again when the time comes and the customer service is impeccable.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily at AWS are stars! Great service!

Joel and Emily at AWS were complete stars! Firstly Joel finding me the best deal and we all need a good mortgage deal at the moment! And then Emily steering the remortgage through all those hoops - even when I was despairing. As we appraoched the holiday season and I thought I'd miss my deadline Emily managed to get them to sort things out and we got there on time! So relieved and so pleased with great comuncation, constant courtesy, and the best service and the best deal. THank you!

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Chelsea (and Max) were absolutely outstanding throughout what turned out to be a very stressful and highly non-standard remortgage during a divorce.

Chelsea was calm, responsive, and relentlessly proactive at every stage; chasing lenders, dealing with shifting timelines, and keeping everything moving when other parties were causing delays - nothing ever felt like too much trouble.

This was not a straightforward case, but Chelsea handled it with professionalism, clarity, and genuine care. Communication was excellent throughout, and I always felt confident that things were in safe hands.

Max was great too, having to walk me through four rate changes and two lenders since the mortgage was first agreed.

I genuinely couldn't have got this over the line without them. If you want a mortgage broker who actually does the work when things get difficult, I can't recommend AWS highly enough.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and experience!

Joel and Emily were very helpful throughout the entire process, answering all our questions in a timely manner and presenting us with multiple options to choose from. We would definitely use AWS again for our mortgage needs.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic mortgage advisors

Fantastic advisors - went out of their way to support me as a first-time buyer, offering guidance, advice and support, as well as repeatedly finding me more beneficial interest rates. True champions for their clients, and would highly recommend as a first-time buyer.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend

We found AWS to be fully comprehensive, communicative and knowledgeable without being pushy in anyway. We are grateful for them grinding us through the process and would particularly recommend them to any first time buyers out there.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you very much Fred and Kate. You have been fantastic, super helpful and always available. I will recommend your company to everyone who is in need.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We had a wonderful experience with Chelsea and Maxwell, who supported us during the conveyancing process for our first home. We were impressed by their professionalism, proactive attitude, and kindness. Would highly recommend to anyone who has or wishes to apply for a mortgage.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and on point

Professional, switched on and keep things moving- great service from Ashley and Christine at AWS. Would gladly recommend them to anyone looking for financial services - mortgages, remortgage and other financial advice

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fred was nothing short of exceptional…

Fred was nothing short of exceptional throughout our entire mortgage journey. From our first conversation to final approval, he demonstrated outstanding professionalism, knowledge, and care.

He made what is often a stressful and overwhelming process feel smooth and reassuring, always taking the time to explain options clearly and keep us informed with up-to-date market insights tailored to our situation. His proactive communication and attention to detail gave us complete confidence at every stage.

We genuinely felt supported and in safe hands from start to finish. A true expert in his field — we couldn’t recommend Fred more highly. Thank you for everything you did for us!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fred Barham was absolutely exceptional…

Fred Barham was absolutely exceptional from the start. Every single interaction brought pure professionalism and class. It left us with an overriding sense of calm throughout what is typically a stressful process.

He was able to consistently provide us with up to date market information and potential perturbations based on other variables within our borrowing situation.

10/10 service, cannot recommend Fred enough. Thank you for everything you did to help us in the process!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and caring service

Luke and his team were fantastic throughout the whole mortgage process. He was always on hand with any questions I had regarding my mortgage deal, and was even able to offer advice on other parts of the house buying process because of his wealth of experience in the industry. I had a mortgage broker prior to Luke, and once I made the change to AWS, the difference was night and day. The service remained professional and I never felt rushed to make a decision, everything was handled with care and I was allowed as much time as I wanted to make decisions moving forward. I would recommend AWS to anyone out there when going into the house buying process.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great work - highly recommended.

My wife and I were very happy with our experience working with AWS. We were first time buyers and as such needed a little more hand holding and Ravi (our broker) was great with guiding us through the process over a 6 month period, with regular market updates and answer any of our questions. Finally, upon acceptance of our offer to purchase the house, AWS were great with the closing process too. Couldn’t recommend this team more.

November 25, 2025
Unprompted review

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