Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Crap

Because your a waste of time
You say one thing and do another

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Weight off my mind!!!

Brilliant service- they speak to all the major lenders and offer great advice and accommodate what is actually affordable repayments. Continue to have great experience with them and highly recommend 👍🏻☺️

June 1, 2023
Unprompted review

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