Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Back2credit have supported me from day…

Back2credit have supported me from day one. As we all know its very easy to get into debt so i decided to call back2credit and I'm glad I did. I would highly reccomend using these as they are friendly, helpful and very supportive. Any problems I had, they dealt with there and then. Hopefully i won't need them again but for whatever reason I do I will certainly be calling them back.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Debt Management Company

I got myself in some financial distress a couple of years ago, and my options to sorting this were very limited as the payments I owed were increasingly overwhelming.

I came across Back2Credit after doing some research and since day 1 of contact, they have been absolutely superb in dealing with my situation, drawing up a realistic repayment plan, and also acting as a point of contact to my debtors.

Communication from them has been faultless, and every query or concern that I had during that time has been answered and dealt with professionally and quickly. A very big thank you to Nisha who has been my main point of contact from the Back2Credit team, she is a credit to the company.

Fortunately I have now managed to clear the debt owed, and I obviously aim to not get back in that situation, but for those who are in a similar situation I was, then I cannot recommend Back2Credit enough.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Best service you could ask for

The people who work here are so helpful and understanding to every situation. They explain everything fully to you and if you ever need anything they are so quick to respond!

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

What a relief

What a relief, my debt management plan manager Graham Halliday listened without judgement and promptly helped clear my way to financial independence. Within 4 years I will be debt free from 2 loans and 8 credit cards . I had got to my last month of being able cover my repayments and Graham took over discussed my options and set me up with an affordable plan . Many thanks for the help without embarrassment regards Dave

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

I was all stressed and in a state of…

I was all stressed and in a state of bother. I spoke with Dalbir, who is very professional, put me at ease and did not judge me but instead empathised with me and gave me some advice and chatted with me. She was so professional, clear and concise and I have never received a brilliant service like this. Thank you ever so kindly and God bless you.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

I am giving a 5 star rating to back 2…

I am giving a 5 star rating to back 2 credit and nisha and her team, really helped during coronavirus as had no choice but to get loans, they have help stop the interest and make a reasonable payment plan. even when things went wrong email and calls to put my doubts at rest. highly recommended and I hope back 2 credit get more awareness as super helpful! adam

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

This Company

This Company, shows a high degree of professionalism, and empathy.
I have experienced a first class service.
Well done B2C.

May 2, 2021
Unprompted review
Rated 5 out of 5 stars

Back2credit debt management

I have been with Back2credit for well over a year now and cannot thank them enough I found them to be highly professional organisation easy to speak to in all debt problems and they were able to advise as well as solve problems when they occurred and that is why I am happy to give them a well deserved 5 star rating kindest regards michael.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Dalbir Soor

Dalbir Soor

Big thank you to Dalbir for helping me out with or DMP but we managed to get on to a IVA with creditfix but without Dalbir from Back2Credit we would of been stuck.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, was in a very stressful place but got some great help from Harpreet who made it a very easy and stress free process. so thank you :)

February 4, 2021
Unprompted review

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