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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as exemplary, with many people appreciating the personalized and efficient approach, whether buying or selling luxury items. Reviewers are particularly impressed with the quality of the products, frequently noting that items are in pristine condition and exactly as described, often exceeding expectations. However, some people mentioned issues regarding interactions with a staff member and a lack of proper documentation or insurance for their items, which caused concern. Additionally, a few customers noted that the condition of packaging, such as an Hermes box, was poor.

What people talk about most

Product

People report positive experiences with product, often noting that items are exactly as described and in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as smooth, professional, and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great website

I live in the US and purchased an Hermes bag from the UK website bagista.com. The price was competitive and I received the item within a week. I highly recommend bagista.

May 7, 2025
Rated 5 out of 5 stars

Smooth, Trustworthy& 100% Worry-Free Experience

I had a truly seamless and satisfying experience selling with Bagista. From the very beginning, every step of the process was clearly communicated, professional, and reassuring. The team was responsive and genuinely helpful, making the entire journey feel effortless and trustworthy.

What stood out the most was the transparency and care they showed — something that gave me full confidence that my beloved Hermes was in safe hands. The evaluation was fair, the communication was prompt, and the transaction was completed exactly as promised.

I highly recommend Bagista to anyone looking to sell their luxury items with complete peace of mind. You can feel 100% comfortable and secure throughout the entire process. Will definitely be back again!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lizhu

That was an amazing experience. Mindy was so nice. We had a super great time with her. Of course we had our dream bag as well!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

We came in for last minute shopping…

We came in for last minute shopping with the intention of purchasing 1 bag but came out with 4. Mindy was extremely helpful by organising the process quickly and smoothly. We felt well taken care of and definitely will be returning soon!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Recently sold my bag and couldn’t be more satisfied. The service was smooth from the beginning to end. Raihan was very helpful and had a great experience throughout the process. Would highly recommend for anyone looking to buy / consign bags through Bagista :)

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear you had a smooth experience and that Raihan was so helpful. We appreciate the recommendation and look forward to helping you buy or consign with us again!

Team Bagista

Rated 5 out of 5 stars

Incredible service

I had a fantastic experience with Bagista. It's rare to find such genuine customer service these days. Thank you Bagista, for such a wonderful experience — I’ll definitely be coming back!

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much, Alistair!
It’s always a pleasure dealing with you - we hope to see you in store again soon :)

Team Bagista

Rated 5 out of 5 stars

Brilliant service from bagista

Brilliant service from the bagista team ! Wouldn’t shop anywhere else for guaranteed authentic pre loved bags !

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you, Sam!
Always a pleasure seeing you and we hope to help you buy, sell or exchange with us soon :)

Team Bagista

Rated 5 out of 5 stars

Rai was so helpful

Rai was so helpful, sending photos of the bag that I was interested in buying. I couldn’t get to London, and Rai walked me through buying the bag, and organised it to be sent to me. She kept in touch every day, updating me on when it would be delivered. It’s quite nerve wracking buying a bag unseen, and her attention to detail put me at ease. I can recommend her whole heartedly.

May 1, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the lovely review! So glad Rai could make the process smooth and reassuring for you. Enjoy your new bag, and we’re always here if you need anything!

Team Bagista

Rated 5 out of 5 stars

A great thank for Mindy

A great thank for Mindy, she has been soo helpfull and she was so kind.

May 1, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear Mindy was so helpful and kind. We appreciate you!

Team Bagista

Rated 5 out of 5 stars

Excellent

Excellent communication, a good offer and smooth process. Thank you very much.

April 29, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you for the great feedback! We’re glad everything went smoothly. Hope to help you buy or sell with us in the future!

Team Bagista

Rated 5 out of 5 stars

First purchase

This was my first purchase and the bag is beautiful and just as described, delivery was so fast and I was kept up to date the whole time.

April 22, 2025
Bagista logo

Reply from Bagista

Thank you for the lovely feedback! We’re so glad you love your new bag and had a smooth experience. Hope it’s the first of many with us!

Team Bagista

Rated 5 out of 5 stars

Transparency

I had such a lovely experience with Rai & Emma! From start to finish, the team was warm, helpful, and super easy to work with. The consignment process was smooth and transparent, and they really took care to handle everything professionally.

Their collection of bags is stunning — thoughtfully curated, in great condition, and clearly chosen with love. It’s rare to find a place that feels both stylish and trustworthy.

Highly recommend whether you’re buying or consigning. I’ll definitely be back!

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mindy is the best

Mindy is the best. Nice shop!

April 18, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much! We agree—Mindy is amazing! Glad you loved the shop. Hope to see you again soon!

Team Bagista

Rated 5 out of 5 stars

Bagista are a top notch professional…

Bagista are a top notch professional service I can completely trust my items with. When I had a concern, they heard me out and took the feedback amazingly. They escalated it IMMEDIATELY and it lead to a successful sale. Will sell again!

April 11, 2025
Unprompted review

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