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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as exemplary, with many people appreciating the personalized and efficient approach, whether buying or selling luxury items. Reviewers are particularly impressed with the quality of the products, frequently noting that items are in pristine condition and exactly as described, often exceeding expectations. However, some people mentioned issues regarding interactions with a staff member and a lack of proper documentation or insurance for their items, which caused concern. Additionally, a few customers noted that the condition of packaging, such as an Hermes box, was poor.

What people talk about most

Product

People report positive experiences with product, often noting that items are exactly as described and in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as smooth, professional, and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Greet experience

Bagista are fantastic! Greet expertise. Have sold and bought with them. Great customer service and communication!

April 11, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you for the amazing feedback! We’re so glad you’ve had great experiences buying and selling with us. Always here to help!

Team Bagista

Rated 5 out of 5 stars

Consistently great

I have bought and sold many times with Bagista and the experience has always been professional, smooth, easy and efficient. Dom responds quickly, he’s knowledgeable and helpful.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

My shopping experience with Bagista

My shopping experience with Bagista was 5 star. This is my second purchase from their website. I found them to be extremely helpful . They assisted me by posted images of the handbag on WhatsApp so I could see it being worn. I feel very confident purchasing from their website as they do offer a refund policy if not totally satisfied. I would recommend them for anyone requiring a quality product, quality service and on point pricing

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great

It was an amazing experience I have purchased before. I know this is my second time excited and thrilled.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service . From getting quotes to all the process of the postage and getting paid for my Chanel bag. Bagista team makes Everything so easy and smooth. Definitely recommend bagista and will definitely come back .
Thanks for your great service
Rosy X

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience with all the…

It was a great experience with all the amazing team members, Rai, Mindy, Tom & Emma, They are all very helpful, efficient and meanwhile providing professional service and quality products! I would definitely recommend them to anyone!

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Helpful from start to finish. The bag arrived via carrier 16 hours after placing order. The bag was in perfect condition just as described on web site . Would not hesitate to use Bagista again.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Rai is the absolute best she is so…

Rai is the absolute best she is so sweet and well spoken and really helped me pick out my perfect birkin and treated me amazing I went to other stores and couldn’t find any were near as an amazing selection of purses and great coworker service but because of rai I chose to perfect bag and will be going back

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Selling with Bagista

It was a pleasure working with Emma on selling my bag. Her responses were swift and she was very polite and helpful.

Bagista has made it a really seamless selling process- from the initial quotation to the delivery of my bag and up till the authentication procedure, they have been really helpful.

10/10 would recommend.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great retail experience with Rai.

With the advising of Rai, I was able to score a very sought after item at Bagista at a great price. Her service was immaculate and insanely patient with me. She was immensely transparent and gave great advices on which items are worth investing and which not. I would 100% recommend visiting Bagista. All sale associates seemed great but if you can I’d suggest you to look for Rai!

March 8, 2025
Unprompted review

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