Bags and Covers Direct Reviews 

116
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our bike cover was a fantastic product purchased 2 years ago. Unfortunately some one hacked their way through it on holiday in France trying to steal the bikes off our camper. Reached out to Bags... See more

Company replied

Rated 5 out of 5 stars

Great product, fair price and great delivery. Thank you so much! Our caravan now has the burgundy set, water barrel cover, electricity wire cover, awning poles cover and waste bin cover. They're comp... See more

Company replied

Rated 5 out of 5 stars

I have had numerous outdoor furniture covers made by this company. The quality is first class. I have even had covers made for various items on our boat. Everything I have received is faultless... See more

Company replied

Rated 5 out of 5 stars

We ordered a custom made storage bag to carry and store our split air conditioner, when it arrived we were very impressed, well made from quality materials and the air conditioner unit fits like a gl... See more

Company replied

Company details

  1. Camping Store
  2. Bag Shop
  3. Fabric Product Manufacturer

Written by the company

Bags and Covers Direct Ltd The home of made to measure caravan and camping waterproof bags and covers. We supply a wide range of bags for everything caravan and camping which include LCD TV bags, awning bags, pole bags, 40 litre aqua roll bags, 51 litre water hog bags, waste master bags, waste hog bags, tow hitch covers, wheel covers, insulated winter aquaroll covers and many more. We also have a range of outdoor garden furniture covers which are made in our quality waterproof, breathable polyester material and can be made to measure if you do not find the size you are looking for.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(116)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

bespoke garden furniture cover

I ordered a bespoke garden furniture cover from bags and covers, and I couldn’t be more pleased. Their website made the whole process so simple. The instructions and diagrams were clear, easy to follow, and really helpful. The cover itself is excellent quality, very well made, and fits perfectly. It feels durable and built to last. I’m genuinely impressed and would definitely recommend them to anyone looking for custom covers.

September 5, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Elaine, Thank you for your review. I am very pleased to hear that you are happy with your order. I will pass your comments onto the team. Best Regards Karen

Rated 5 out of 5 stars

We cannot recommend this Company highly…

We cannot recommend this Company highly enough. The service from point of order to delivery was excellent.
The made to measure bag is top quality as is the fabric and manufacturing. They went above and beyond to ensure we received our item before our travels and even telephoned us to offer a better way to fabricate the bag .
In all they made us feel a very valued customer.

August 20, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Thank you for your review. It is great to hear and I have passed on your comments to the team. It is very satisfying that you are happy with your purchase. Summer is our busiest time and we work as fast as we can trying very hard not to compromise quality or service. Your review is very much appreciated. Best Regards Karen

Rated 5 out of 5 stars

Aztec cover today…

Fit my new pennine Aztec cover today and I have to say it's absolutely fantastic. Not only does it look great and well made, it's made the trailer look years younger. It couldn't of turned out better, well worth the wait. I couldn't recommend you enough many thanks M Brook

August 11, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Michael, Thank you for taking the time to write your review. That is great to hear and I am so pleased that you are happy with your purchase. Your comments will be passed onto the team. Best Regards Karen

Rated 5 out of 5 stars

Great product, great service

Just bought the 750D cover for my North West (Costco) Fire Pit and I am delighted with it. Strong fabric, well constructed, fits perfectly, reasonably priced and delivered on time. What's not to like?

August 1, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Geoff Thank you for taking the time to send your review. It is great to hear that you are happy with your cover. Best Regards Karen

Rated 5 out of 5 stars

Outstanding service

I'm super happy with my TV case from Bags and Covers Direct. Everything was perfect, from the ordering and communication to delivery (and anyone who will deliver to the Isle of Wight without quibbles or ridiculous extra postage charges is a star in my book!). I hadn't realised the bags were actually made to measure and was surprised when asked for the exact measurements of the TV and stand. The quality of the product is outstanding and it fits perfectly. I will definitely use this company again.

July 10, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Mrs Roberts, Thank you very much for your review and taking the time to share your experience. This is great to hear and I will pass on your comments to the team. Best Regards Karen

Rated 5 out of 5 stars

Great communication and reasonably priced good quality product

I’ve purchased a made to measure trailer cover, after a couple of weeks I realised I made a mistake with the measurements and phoned the company, I was reassured that it was possible to change the measurements and the lady on the phone was very helpful and friendly. The cover for my trailer fits perfectly and the zips I asked for are good solid quality, will definitely buy again from this company.

July 4, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Yvonne, Thank you so much for your review. It is very important to us that our customers are satisfied with our products and service. It is great to hear and I will pass your comments on to the team. Best Regards Mark

Rated 4 out of 5 stars

Smart and very well made, and fit perfectly.

Ordered made to measure covers for two garden tables and for chairs. They look smart and very well made, and fit perfectly. Bags and Covers took great care to check and make sure they had the order materials and dimensions correct before fabricating. Friendly and helpful communication.

It took about 7 weeks for the covers to be made (due to high demand coinciding with staff illness) but I was warned of this up front and they have kept me updated right through to delivery.

July 3, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hi Neil,

Thanks so much for the great review! We're really glad to hear the covers fit perfectly and that you’re happy with how they turned out. It means a lot that you noticed the care we put into double-checking everything—it’s always worth getting it right!
We really appreciate your patience during the wait, and we’re happy we could keep you in the loop along the way. Hope your garden looks amazing with the new setup—let us know if we can help with anything else down the line.

Cheers,

The Bags and Covers Team

Rated 5 out of 5 stars

Excellent quality covers that lasted…

Excellent quality covers that lasted for years. Ordered our second set but got the measurements wrong. The customer service was brilliant and they altered the incorrect cover in just a day. Great communication and generally a fantastic company to deal with.

May 27, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Dawn, Many thanks for taking the time to write the review it is much appreciated. I am glad you are happy with your cover and that we were able to alter the size for you. Best Regards Karen

Rated 5 out of 5 stars

Product was a perfect fit and had…

Product was a perfect fit and had clearly been constructed from quality materials.
Customer service via phone and email also first class. Highly recommended.

May 15, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Andrew Thank you for taking the time to send your review, this is much appreciated and it is great to hear that you are happy with both the service and product. Best Regards Karen

Rated 5 out of 5 stars

Excellent in every way.

I've now used this great company for 3 bespoke covers, the quality is spot on, dimensions are made perfectly and their customer services is excellent. I wish more companies were like this.

May 7, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

That is brilliant to hear thank you Alex.

Rated 5 out of 5 stars

A join to deal with.

We had ordered some expensive outside furniture and needed some bespoke covers, that will last as long as the items they cover.
This company, not only supplied exactly what we needed, but did it efficiently and on time.
Their helpful measurement hints enabled us to obtain good quality covers that fit well and, just as important, look great. It is worth having the better material.

April 18, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Kevin, Thank you for your comments that is great to hear and I am pleased that you are happy with your covers. I will pass on your comments to the team. Best Regards Karen

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Good quality goods and done in such a timely manner. I would highly recommend.

April 11, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Helen, Many thanks for taking the time to send a review. That is great to hear and I will pass on your comments to the team. Best Regards Karen

Rated 5 out of 5 stars

Excellent quality and service

Just received my outside dining table bespoke cover and bag. Absolutely delighted with the quality and fit. Communications and delivery excellent. Would recommend unreservedly.

March 20, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

That is great to hear thank you so much for taking the time to write a review. I will pass on your comments to the team. Best Regards Karen

Rated 5 out of 5 stars

The most efficient company that I have ever used…

I have had the opportunity to use this company on many occasions previously and I have always been absolutely delighted with the bespoke covers that have been made for me. I am heading back off to Mexico again later this year and I needed a bespoke carry bag suitable to fit 4 travel fishing rods. One quick phone call to advise of the dimensions and less than 10 days later my rod bag arrived, perfect size, excellent quality with a really robust carry strap , it's just a shame that I have to wait another 3 months before I get to use it.

February 13, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Rob Thank you for taking the time to send a review. It is great to hear that you are happy with your bespoke bag, enjoy your fishing trip to Mexico Best Regards Karen

Rated 5 out of 5 stars

Perfect cover for my welder.

I was looking for a cover to protect my welder when not in use but couldn't find anything suitable. I then came across bagsandcoversdirect and saw they made bespoke covers. I went through their easy online process putting in the required dimensions which gave me an instant quote. I was very happy with both the quote and the quality of the finished cover, which, by the way, fits perfectly.
I would highly recommend this company for their excellent covers if you have anything you want store or protect.

February 4, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Mick, Thank you very much for taking the time to write your review. It is great to hear that you are happy with your purchase experience with us. I will pass on your comments to the team. Best Regards Karen

Rated 5 out of 5 stars

Bespoke bags arrived today and look and…

Bespoke bags arrived today and look and feel fantastic have not tried the bikes in them yet but pretty sure they will be great

January 15, 2025
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello David, many thanks for your review. I am pleased that you are happy with your bags. Best Regards Karen

Rated 5 out of 5 stars

Outstanding service

I recently ordered a made to measure cover for a patio sofa set. The cover arrived and was I was very happy with the quality but unfortunately I realised that I had mis-measured the sofa! I contacted the company and they could not have been more helpful. I returned the cover for an alteration which was carried out quickly and at nominal cost.

Good after sales service is rare these days - I highly recommend this company

December 16, 2024
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Philip, Thank you very much for taking the time to write a review. It is great to hear and I will pass on your comments to the team. Best Regards Mark

Rated 5 out of 5 stars

Slip over cover for tv

Had a bag made that I could slip over a large tabletop tv that we keep in our summerhouse. It’s super thick and will keep the tv warm and moisture free throughout the winter months. Communication with the company was fantastic as what I was looking to use the bag for was not the usual…so we agreed that the drawstring was not required, as the tv will not be moved. I highly recommend this company

December 11, 2024
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Thanks so much for your feedback, Norma! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. I emailed them after ordering bespoke bags, to ask if the order could possibly be rushed through, and they said they could offer an express option for a small fee, which I agreed to. The bags arrived yesterday and they are AMAZING! So sturdy and well-made, and overall just perfect to the dimensions I specified. I just know when other musicians see them they’re gonna be so jealous! Thank you so much. Would recommend to anyone.

December 5, 2024
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Jenny, Many thanks for taking the time to send a review it is very much appreciated. It is great to hear that you are happy with your bags and the service. I will pass on your comments to the team Best Regards Karen

Rated 5 out of 5 stars

Brilliant company and products every…

Brilliant company and products every order.
Good quality materials and service with over 10 various orders so far.

November 28, 2024
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Thank you for your review and your various orders. We have a lot of returning customers which is fantastic.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look