Bags and Covers Direct Reviews 

116
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our bike cover was a fantastic product purchased 2 years ago. Unfortunately some one hacked their way through it on holiday in France trying to steal the bikes off our camper. Reached out to Bags... See more

Company replied

Rated 5 out of 5 stars

Great product, fair price and great delivery. Thank you so much! Our caravan now has the burgundy set, water barrel cover, electricity wire cover, awning poles cover and waste bin cover. They're comp... See more

Company replied

Rated 5 out of 5 stars

I have had numerous outdoor furniture covers made by this company. The quality is first class. I have even had covers made for various items on our boat. Everything I have received is faultless... See more

Company replied

Rated 5 out of 5 stars

We ordered a custom made storage bag to carry and store our split air conditioner, when it arrived we were very impressed, well made from quality materials and the air conditioner unit fits like a gl... See more

Company replied

Company details

  1. Camping Store
  2. Bag Shop
  3. Fabric Product Manufacturer

Written by the company

Bags and Covers Direct Ltd The home of made to measure caravan and camping waterproof bags and covers. We supply a wide range of bags for everything caravan and camping which include LCD TV bags, awning bags, pole bags, 40 litre aqua roll bags, 51 litre water hog bags, waste master bags, waste hog bags, tow hitch covers, wheel covers, insulated winter aquaroll covers and many more. We also have a range of outdoor garden furniture covers which are made in our quality waterproof, breathable polyester material and can be made to measure if you do not find the size you are looking for.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

24 reviews in the last 12 months

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Rated 4 out of 5 stars

Quality materials and workmanship

Initial made-to-measure order which too 4 weeks to arrive was not as ordered. Company arranged to have item collected and re-made. This only took a week and new item fits perfectly. Very impressed with the quality of materials and workmanship.
I have already ordered another made-to-measure item.

June 29, 2023
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Ernie, Thank you for your review. I am sorry that the initial order was missing the zips. I am glad however that you are impressed with the quality of the fabric and workmanship and that you have placed another order, Thank you and Best Regards Karen

Rated 5 out of 5 stars

Made to measure Garden Furniture covers

I ordered replacement made to measure furniture covers, it was very simple and clear to order the covers I needed, the quality of the covers feel amazing compared to the original from the company that lasted about 6 months although they have just turned up so will have to see after the winter, the only downside is communication could be a bit better as my email said 3-4 weeks and had to phone up to find out more as was in week 5, order was being made that day and was dispatched next day and delivery was a day later. would definitely use again.

June 26, 2023
Unprompted review
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Reply from Bags and Covers Direct

Hello Nick Thank you for your review and I am glad that you are happy with your covers and the ordering process. I am however sorry that we went over the timescales we do usually contact customers by email and apologise this was not the case for you. Best Regards Karen

Rated 5 out of 5 stars

Excellent product and superb customer support

I purchased my table protector last winter, but thought that I would wait for the spring removal before giving a review, to make sure that there had been no leaks, etc. The cover is now off and my table is just as perfect as it was when I last saw it 6 months ago.
The cover that I ordered was made to measure. I took the measurements exactly as instructed on the website and it fitted like a glove. It’s beautifully made and totally waterproof.
Customer service was excellent. I knew that made to measure items would take up to 6 weeks to arrive, and rang up during week 5 to ask if they could delay our order as we were going on holiday the following week, and we didn’t want it to be delivered while we were away. Spoke to an incredibly helpful woman who said that, instead of delaying it, she would actually get the order expedited, which meant that it would be made the next day, and dispatched the day after that. Sure enough I received the cover 3 days later, which was in plenty of time before we went away.
A brilliant company and a brilliant product. I wouldn’t hesitate to buy from them again.

November 3, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Thank you so much for the great review and I am very happy that you are pleased with your cover and experience of purchasing from our company. That is great to hear. Best Regards Karen

Rated 5 out of 5 stars

Great team, great products, great service

We were struggling to find what we needed until we found Bags and Covers Direct. Karen was extremely helpful and the product was made and delivered extremely quickly. The quality of the cover is top quality and exactly what I needed. When I emailed Karen with a follow up she was very quick to respond and resolve any issue.
Highly recommend this team to anyone.

May 19, 2023
Unprompted review
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Reply from Bags and Covers Direct

Hello Jim, Many thanks for your kind comments that is great to hear. Best Regards Karen

Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service, I needed a generator tent / cover for an outdoor event next day, It was delivered next day as promised and is an excellent quality product. Thanks!

February 21, 2023
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Sam Thank you for your review that is great to hear and glad that you are pleased with your purchase. Best Regards Karen

Rated 5 out of 5 stars

Excellent quality and very impressed.

Excellent quality, service and delivery time. I’ve made the mistake of buying many ‘bargain’ covers for my garden table and chairs over the years but it has been so worth while spending a bit more and getting a custom made one for my set. Fits perfectly, looks smart, love the navy colour - a change from all the usual browns, greens etc! Like the storage bag for the cover when not in use - very handy. Delivery was excellent. Bags and Covers kept me advised during manufacturing process and arrived within 3 weeks - far sooner than expected. Very impressed with my whole experience and more than happy to recommend this company.

January 26, 2023
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Sarah I am so pleased that you are happy with your purchase. Thank you for taking the time to write a review. It is great to read your comments and I will pass them on to the rest of the team Best Regards Karen

Rated 5 out of 5 stars

Wow what service from beginning to end

From my queries on the phone, to discussing measurements, photos, the simplicity of ordering, and now receiving such superbly made covers Bags and Covers deserve every 5 stars they get. It is so good that we still make something in the UK.

January 16, 2023
Unprompted review
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Reply from Bags and Covers Direct

Hello Mrs Taylor Thank you so much for your review that is great to hear and I will pass on your comments to our team. Best Regards Karen

Rated 5 out of 5 stars

Excellent Quality Product and Service

I ordered a bespoke pub table top cover in October 2022. I was kept up to date of my order's progress at all times by the lovely team at Bags and Covers. Both the quality of the fabric and manufacture is extremely high. I would thoroughly recommend this company if you are looking for durable, good quality covers for many different uses.

January 12, 2023
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Catherine Thank you for your kind review that is great to hear and I am glad you are happy with your cover Best Regards Karen

Rated 5 out of 5 stars

Highly recommend

Easy process for ordering a custom cover, good, clear comms throughout, and when it arrived, a fantastic and value for money product. If you're after a BBQ cover, these are your guys!

November 26, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello, many thanks for your review that is great to hear, and we are glad that you are pleased with your cover. Best Regards Karen

Rated 5 out of 5 stars

Wonderful quality product.

Ordered a custom made cover for my stacking garden chairs as I can no longer fit them in the shed thanks to all the junk in there !
Well, what a great quality product, it feels positively luxurious and I’m almost reluctant to leave it out in the garden over the winter.
Great service and good communication letting me know when my order was nearing completion and then when it was about to be shipped.
Would totally recommend them.

November 2, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Sue Thank you for your kind comments that is great to hear and we are pleased that you are happy with your order Best Regards Karen

Rated 5 out of 5 stars

Cover was available from stock

Cover was available from stock. Arrived very quickly. Was more than I had planned on spending. The quality is superb. This is made with really good material. Carefully and accurately sewn with quality long lasting zips. Very, very pleased with the purchase. Well worth investing the relatively small amount of difference compared with 'apparently' similar products. There is no comparison - These will out-last and out-perform 'them' many times over. Much cheaper (and more reliable) in the long term.

July 17, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Bob
Many thanks for leaving your review that is great to hear and we are very happy that you are pleased with your purchase
Best Regards Karen

Rated 5 out of 5 stars

Ordered a bespoke trailer cover

Ordered a bespoke trailer cover. Perfect. Thank you Bags and Covers for getting the cover to us in time for our holiday. No hassle. Extremely helpful staff and always keeping us informed of progress. Would highly recommend. Very competitive prices.

June 7, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Jan
Many thanks for your review and feedback that is great to hear and I will pass on your comments to the team. Enjoy your holiday.
Best Regards
Karen

Rated 5 out of 5 stars

Really good looking covers and nice…

Really good looking covers and nice fit. We had 2 made to measure for our large decking furniture and are not disappointed with the product.
Easy to get hold of and deal with.
Arrived within the predicted time scale.

April 16, 2022
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Alan Thank you for your review and feedback. I am glad that you are happy with your purchase that is great to hear. Best Regards Karen

Rated 5 out of 5 stars

Brilliant service from Bags & Covers…

Brilliant service from Bags & Covers Direct. We needed a padded cover for a folding walking frame which we take on flights. Worked out dimensions, submitted to the company, priced competitively and the resultant padded bag was excellent. Many thanks; we would definitely recommend this company to everyone.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Top Quality

After shopping around a while for two covers for my exercise equipment as I moving it outside, I settled on these guys. They were the cheapest I could find, by miles, and the quality of what I received was absolutely brilliant. Exactly to my specifications and has kept my gear dry through the winter weather so far. Will be using again for sure. I do love it when you find a business that produces a great product and also delivers on customer service and price. Thanks guys.

December 30, 2021
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Daryl
Thank you for taking the time to send your review and I am pleased that you are happy with your order, that is great to hear.
Best Regards
Bags And Covers Direct Team

Rated 5 out of 5 stars

Top notch service - highly recommend

Needed an item fairly urgently. Website says contact them in this case so I did. Very pleasant discourse and item arrived next day. Great experience!

December 9, 2021
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Thank you very much for your review and sharing your experience. Best Regards Bags And Covers Direct Team

Rated 5 out of 5 stars

Good quality safe tv bag for our caravan

Very pleased with the bag for my 28” flat screen tv, the bag fits and works perfectly and feels solid and secure, it was also far cheaper than any competitors 👍🏻

October 14, 2021
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello
Many thanks for your comments that is great to hear.
Best Regards
Karen

Rated 5 out of 5 stars

Excellent product and service.

Excellent product and service.

Easy to order & fabulous communication on two levels firstly when making suggestions as to the design of the cover for our water feature. Secondly when they were impacted by late delivery of the fabric we’d chosen from their supplier. They were honest about timescales & suggested amendments that would speed things up if we wanted to. We didn’t. The quality and workmanship is excellent well worth what they charge! Highly recommend!

October 12, 2021
Unprompted review
Bags and Covers Direct logo

Reply from Bags and Covers Direct

Hello Kevin

Thank you for your review that is great to hear and I am glad that you are happy with your covers. I will pass your comments on to the team.

Best Regards
Karen

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