Bank Park Reviews 211

I pay for a parking spot for the whole month. I have received a parking ticket for not being in the lines of a bay however the space I pay for was given to a pay as you go driver taking my spot I had no where else to park, I’ve had this happen twice to which my appeal was granted, this time around appealed straight away, not heard anything after 28 days, emailed 4 times as the number I keep getting told to call is a robot what only takes payments, I am now trying to review my appeal and it’s saying it’s with the debt agency and I have not been notified about this, I was told my fine would be on hold, this has been on going since November 2025, I literally don’t know what to do, I’ve also deleted the appeal confirmation when clearing out my inbox today by mistake and only have emails of me chasing updates. They now want £170.

Really clunky app, spent 20 mins navigating it. Yet still received a fine !!

I want to give zero actually.
I parked my car at Marsh Street, stoke on trent at a night and the weather was really bad with rain and fog. It was a touchscreen at the parking location and it was full of water and didn’t respond well somehow I managed to pay for an hour and I was around 10 minutes late to take the car to the exit due to circumstances. I received a parking ticket .I appealed the parking ticket and explained my situation and attached a picture of their device during the rain. They refused the appeal saying I did not pay or had parked for more time but didn’t made any single statement regarding their touchscreen device being faulty.
They don’t have any Customer Service number and then they don’t reply to enquiries@bankcarpark email and they don’t reply. Complaints@Bankcarpark email address as well.
The condition of the parking spot is really bad. It was full of dirt and mud. Don’t park your car during rain or your Cars interior will be ruined. All they have is a barricade and a camera for ripping off money.
It is good to park somewhere else
Thanks

Recieved a letter suggesting this is my second 1 lies
ive tried contacting them to which is impossible
I went to this car park to fit a tyre on car that had a puncture s i never parked up
people are i believe are being scammed by taking away the first letter of notice so then you cannot appeal
I WILL LET THIS RUN the process and go court plus ill see about media attention

I would give it zero stars if that was an option. Appalling treatment of customers. Absolutely impossible to reach anyone and after never sending a response to my appeal, was passed to a debt collector with now triple the original penalty to pay with not a word of notice. I have tried multiple times to discuss this with someone and I am ignored. This must be illegal?!? My £1 parking fine (which I only missed payment for because the auto-pay service shut off with no warning) has now turned into a fine of £170. I would avoid parking with them at all costs. Cruel behaviour. Feel completely helpless at such an unjust system.

Nasty people

I Just don't understand this company. Put on an appeal that says it will be on hold until they decide the outcome. If not heard within 28 days then call a number. Kept receiving demands, so rang the number given and you cannot speak to anyone to find out how your appeal is going?? Went bank on to the appeal website and it now says that it has gone to Debt collectors and need to pay £170?? Have not received any correspondence to my appeal on day 29? So basically they do not bother to let you know the outcome of the appeal. Truely disgusting Parking Company.

one of the worst and rubbish company,been try to called them nearly 1 week,no body alive to answer any call or response as to get parking permit or information about parking in one of in Burgess hill, manage by them.Send email as well, don't know who is mange this, don't know i will be able to find anybody who can talk at all.

Absolute scummy behaviour, users of the Hilton Road car park in Stoke on Trent, need to beware, YOU WILL BE FINED FOR RUNNING OVER THE TIME, please ignore what the hospital staff tell you if your treatment runs over as they suggest this is the normal procedure and tell you that you are not fined, absolute BS, probably on the take from this company, scummy behaviour as I say as we have landed a £60 fine which I expect others having treatment lasting longer than expected will be told, PLEASE BE AWARE OF THIS BS UNLESS YOU’RE MORE THAN HAPPY TO BE FINED! I await the condescending response from the people involved with this company 🤬

very disppointied with their service. difficut to reach. poor communcation. they are the woreset ive even seen

I received a fine from Bank park at JD gyms in West Bromwich even though I visited the gym and used the tablet to enter my vehicle details. JD gyms were unhelpful and failed to respond to my emails resulting in Bank park escalating the fine to almost £200 which I have had to pay to avoid the matter going to court. It has been a terrible experience. The letter from Bank park arrived on the last possible day to appeal so was a waste of time trying to get any sense out of anyone. Avoid this company as they are nothing but bullies and leaches!

I am experiencing escalating fines from this company because they claim i parked in a car park managed by them. I have not been anywhere near the car park in my life. I have appealed and written two emails which they have conveniently ignored and are threatening to use a dept recovery service. Please do not ever use this company.

Very poor and unfair parking management by Bank Park.

I received a parking charge even though I never parked in any bay. I entered the car park when the gate opened, and there was no sign indicating it was full. Once inside, many cars were circling with no available spaces. I was with my 75-year-old diabetic mother and my two young children, and due to my mother’s worsening health, I had no choice but to exit without parking.

I formally appealed and clearly requested a CCTV/ANPR review to confirm that I never parked. Despite this, no investigation was carried out, and I was simply told to pay without any evidence being provided.

I was informed that the charge would be £60 if paid early, yet the system only demanded £100. After repeated attempts to contact them by phone and email — all of which were ignored — I was left with no option but to pay £100 for no valid reason.

This was a really shameful and stressful experience. The lack of transparency, communication, and basic fairness is extremely disappointing. I would strongly advise others to be cautious.

I have been using a Bank Park car park for many years and the car park is a complete mess. There are large holes in the tarmac which cause havoc to your car, with wires protruding in some cases (as the site is a where an office block once stood). The car park is advertised as secure, yet I have chased thieves who were robbing a truck (as the vehicle was out of sight of the cameras and the 'security guard' had already clocked off at 12.30pm. I reported the issue to the Bank Park and they just didn't care. They have ignored several emails for requests for footage (so I could help police) but again this was ignored. They really only monitor whether people park properly as they are a business, but the lack of customer care is beyond a joke.

Kevin Ml
date of alleged parking infringement 17.5 2022 YES 2022 Fountain street 'Hull (next to the Hospital)
I couldn't park as there were no spaces available so I sat in my car for a while awaiting a space to become free,
whilst unbeknown to me the clock was ticking.Point to note is there is no sign telling of any parking spaces free or indeed that the car park was full,so people like me enter (get a photo of number plate taken) and have ''I was told by your company only on friday 28th that there is a 10 min grace period.
I couldn't get parked but as Im an honest person I did try to pay and get a receipt just in case !!!! however the money kept falling through,you say there were other machines on site,I didnt see them but time was getting on,I gave my change to a lady who said her money had not fully returned, and I left to collect my wife from the hospital.Again to quote your agent I was 16 mins on site,i.e 6 mins past the 10 mins grace period.I have paid the claim as I don't want a ccj against my name,but of course you already presume this.
My question is as this hasn't and wont go to court as I have paid £295.18,looking at the claim form it says
you are claiming £160 with damages ,DAMAGES ? Behave yourself
Court fee £35 ? what court fee? there isn't a court date ....!!!!
Legal representatives costs £50 why ?
Im thinking,THINKING I might have been overcharged by mistake and if so would like to have any monies I have overpaid to you returned please,also I'm thinking if I am the only one who has done this to fend off the threat of a county court judgement on their name for the next 6 years.
I have paid what you asked for ,please will you check it as I'm not the kind of person to go away quietly if a wrong even through error has been done to me.
Please respond to me by e mail or mobile 07958======
At the time you first contacted me in 2022 3 YEARS AGO I explained it all to you,explained it to the hospital they told me they would also contact you,and finally my local MP Karl Turner was on this,they even told me last week they thought it was ''done and dusted'' but will indeed be in touch again with you.
I will await your advice before I ask for the best way to proceed either in person from the Citizens advice, or a solicitor friend and decide what to do from there .Thankyou Kevin 29/11/2025

Thieves. Why am i being forced to pay a penalty for a parking ticket i paid for? Nonsense

Confusing signage led to them charging me £100 for an hour of parking (PCN). Even though they and the adjudicator acknowledge that some of the bays are closer to the signage of their neighbouring parking provider they made no effort to meet me half way and no assurances that they would work with their neighbour to resolve the issue. A little bit like they don't really want to solve this issue... wonder why. In any case, I will try to mediate with the company in good will and do my best to find a resolution and to encourage them to resolve the issue so that future customers don't end up in the same situation as me. I've not heard back from them yet, but if the situation is resolved amicably I will update my review and rating accordingly. Here's to hoping for a positive response!

I received a parking fine at hospital even though I have the invoices to prove parking was paid. Unable to contact anyone to discuss the matter terrible and added stress during this time of ill health is really not helping

Parked in a car park in stoke.
Paid for an hour or so on the machine, Paid another hour on the app due to being the other side of town and things taking a little longer than needed.
Weeks later I received a final notice, didn't even receive a first one.
They are claiming I didn't pay on the machine when I did because I remember having the exact money in coins.
Absolutely bloody useless to get hold of... I will never park in one of their car parks again... they have 1 job and can't even do that right

Scammers, they send you tickets to your home not print it and stick it to your windscreen , apparently your tyre is on white line.