Bankwest Reviews 129

Tried to open a new account online. These are all the things that happened along the way.
Could start my application on my laptop but had to switch to the mobile app to complete it.
Did my ID verification via the app but it couldn't read my drivers licence correctly and so kept failing the ID. I wasn't allowed to just provide my licence details - it had to scan the actual licence in my hand.
Got an email saying I failed the ID so I'd have to fill out a form and get verified at the post office. Did that.
Didn't say anything on the form or anywhere else what would happen next.
Logged in to my customer dashboard and there was no info there to say I had started an account application and submitted ID verification.
No email from BankWest to say they had received the verification.
Had to get on to chat. Person said they would look into it. After a few minutes I asked if they were still there. Was told I wasn't being patient enough and that they serve multiple customers at a time!
Eventually told that they had received my verification but it would need to be checked by a case officer, in 3-5 business days time.
At this point had had enough so said I actually wanted to cancel my application.
Told they would request that but that I wouldn't get any confirmation when the cancellation had been actioned. If I wanted to know I had to log on to chat in 3-5 business days and ask.
I've opened accounts with other banks big and small and I've never had so much trouble trying to be a customer. I've been able to have my ID verified as part of the process and get an account up and running within 10 minutes. I suggest no matter how good the product is that they are offering, you take your money somewhere else.

Why the hell do we have to consent to Behavioral security measures? You want to now track my every move and decision I make within my accounts. And if I don't consent we can no longer use online banking, WTF! I have tried to hang on to my accounts to save hassle of moving to another bank because of the unreliable service now that we have no banks open to go in and sort things out, but this is just another nail in the coffin for you Bankwest. How ludicrous. It should be a choice to consent or not and you should be protecting us from unusual activity on our accounts without needing to now track our own banking behavior. You do not need to know our mouse movements or typing patterns, this is infuriating. You closed the doors on us already, It's now time to close the door on Bankwest (& CBA) for good.

THIS COMPANY HAS GOT THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED.

RANG TWICE GOT HUNG UP TWICE AFTER SPENDING 20 MINS EACH TIME TRYING TO IDENTIFY MYSELF.

ONE OF THE QUESTIONS TO IDENTIFY WAS
WHAT IS YOUR PASSPORT NUMBER?

WHO THE HELL CARRIES THEIR PASSPORT ON THEM

DISGRACEFUL

HAVE LOST ME AS A CUSTOMER

There was a girl serving me and she was disrespectful and mid way through the call she cut the phone call . She was not polite at all she didn’t even bother to try and help me . This act service was outrageous altogether I rate my experience a -10 😔😔

I was contemplating on placing quite a large amount of funds into your Hero saver Acct...! but after reading the reviews have now declined.!!!

Extremely disappointed with my experience at Bankwest. What started as a simple banking relationship turned into a constant headache. The customer service is slow and unhelpful — every time I call, I’m bounced between departments and never get a straight answer. Their online banking system is clunky and unreliable, with frequent outages that make it impossible to access my accounts when I need to. On top of that, there are hidden fees that weren’t properly explained when I signed up. I expected better from a major bank. Definitely considering moving my accounts elsewhere.

Bankwest has the best customer support I've ever experienced. They show that in a world of crappy half arsed LLM bots and needless automation, you can have a customer support function that truly shines.

Recently I'd made a transfer against an old credit card number, resolved. I had a phone stolen in turkey got overseas insurance swiftly with no dramas. And if you travel they dont charge extra fees on international transactions. So great customer service and great offering.

If I could give 0 stars I would! Absolutely hopeless. I forgot my password so I pressed update password it won’t let me update it says to call them. So I call and they can’t do Anything except send out a password in the mail that may take 7 days. They can’t reset my pin so I can use my card or transfer money into another account for me. So I’m getting paid today and I can’t pay my rent or eat or feed my family or have petrol to get to work for 7 days apparently. And they have closed all their branches in Sydney so I can’t go into a branch. It’s disgusting It’s enough to make someone commit suicide. DONT CHOOSE BANKWEST!

Discrimination against the jobless refusing to give them a credit card even if they 300k in savings FFS! How disgusting! I vomit on Bankwest BS!

Deceptive horrible company to deal with with bad customer service and deceptive marketing.

Staff need better training in serving the customers.

It takes a long time to get anything accompolished!

It is difficult to understand some junior staff's spoken English.

Even the most simple inquiry about one's account takes ages to be resolved.

Recently a bank agent with a very difficult to understand accent did not complete my customer ID process instead illegally she reported to the upper management that "The customer failed the ID !"
As a result of her dishonest reporting BankWest put a hold on my account!

Too much emphasis is put into technology - ignoring the interaction with the customers over the telephone.

Even the online messaging system has been curtailed recently - as they no longer full access to one's bank account!

Post Offices are supposed to provide banking services - but they do not have the authority even to provide the most basic functions of a bank - like transferring money to another bank to open a term deposit - as they do not have the authority for such services.

The new BankWest app not only looks terrible but is not user friendly. The layout is horrible, it was fine the way it was.

What a dumb ass for having any thing to do with
Bankwest , now I am sorry
Should have listened to the wife , she told me
To read all the reviews that they are no very good
as per many reviews
When making a decision use trustpilot first
It the safe way

Its new accounts opening procedures for existing customers are TERRIBLY complicated and UNFRIENDLy for people who use computers. Literally extremely complicated for verification of IDs for those who don't use smartphones. Waiting time for calling their staff is AT LEAST 15-25 minutes. They are very hard to deal with since they changed to a full digital banking. Not puting HUMANITY usage of everyday banking in mind. I can't do anything without waiting for DAYS when they discovered I had accounts with them previously if I wanted to open a new account with them. Their staff to 'help' people navigating their new bank app were incompetent and unfriendly.

Bank west workers have nothing better to do but get drunk and deside to change the whole bank west app and how it apears once you open it and operate it . It was so good and simple but now they made ugly and confusing thinking they gna make it look more modern 🤔 it's horrible.

Hopeless Bankwest again declined another transaction overseas when I had already given them notice of overseas travel. Cannot rely on Bankwest when I go overseas

First interaction and already trash. Called them to increase my transfer limits, answered all their security questions, provide my passport number etc to verify myself. When they got nosy and asked what my trader was for I told them that's not their concern, this triggered them and they then claimed they couldn't increase my limits. I've defaulted on a loan I was due to pay that day. I'll be suing bankshit for damages.

Now that there is no branches it’s all done online or over the phone. Appalling customer service- when questioned they don’t give you any real information. Asked to have details of a direct contact, was told they don’t do that and would have to continue to communicate through the chat function or go to my broker, I am their client but they would not assist me. Will be looking to get out ASAP. Read other reviews it’s not a isolated incident about their poor customer service with no real branches

I've used Bankwest for almost 10 years now. I have no complains about their service. They blocked my credit card once and contacted me straight away because a scammer tried to use it for over AUD$1000. Customer service has always been great! Their app is so user friendly. I am also very happy with the benefits some of their products have.

Awesome customer service