Beans Coffee Club Reviews 132

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great coffee and even better customer service. Had a problem when I got delivered beans instead of ground coffee, Michael was great and sorted it out very quickly - recommended ⭐️⭐️

Company replied

Rated 5 out of 5 stars

I have been a club member for several years and have enjoyed the monthly choices provided very much. You wouldn’t believe how different each coffee tastes but they do. Fabulous flavours from many cou... See more

Rated 5 out of 5 stars

Truly excellent selection of coffees from independent roasters around the UK. I thought that I might want to choose my own selections, but I’ve enjoyed every coffee I’ve been sent. Very flexible subsc... See more

Rated 4 out of 5 stars

They have an excellent selection of coffees sourced from independent roasters. I’ve loved nearly every coffee they’ve sent me and I can pause my subscription and restart it at any time which is really... See more

Company details

Written by the company

Explore the UK’s best independent roasters and take the guess work out of knowing which coffees you will love. Learn all about the teams who have freshly roasted your speciality graded coffee for you. Buy coffee how and when they like (we aren't JUST a subscription company)...and great rewarded for every delivery! Beans Coffee Club is on a mission … to help people discover a better coffee experience at home by making freshly roasted coffee accessible to all.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

132 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing variety at Beans coffee club …

Beans coffee club have an amazing variety of independent roasters that I’ve been wanting to taste and support for ages now. Having the easy access to each roastery is the most useful feature of the company, and I will continue to use the service monthly to treat myself to the unique flavours achieved by each of Beans coffee club’s partners

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing coffee at home

Been getting this subscription for a year now and look forward to it every month, great amount of espresso for my money and haven’t had one that I don’t like yet. Fully recommend for making your own coffees at home, especially to save money getting coffees out all the time!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fun and fair value

I really enjoy getting a new coffee every month. I've had a couple that haven't been to my taste but I've had far more that I've thoroughy enjoyed.
It's not cheap, but it's fair value for a premium experience.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Loyal fan/customer

I’ve used Beans Coffee Club since I was bought a gift voucher for my birthday 3 years ago. I love the range of coffees available and the ease in which it’s delivered to me. I also love that there’s the option to choose which brewing method you use, I sometimes find ground coffee in supermarkets doesn’t always work well in an aeropress. Knowing that I’ve got a bag of coffee coming in the post every month is a real joy!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

Been using Beans Coffee Club for over a year now and never had a bad experience! Coffee is always fresh and I have it scheduled so it always comes in at just the right time. Never had any problems with deliveries, and the new point system is really generous. The prices are the best for subscription freshly roasted coffee too. Would recommend!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

We are enjoying the Beans coffee club

We are enjoying the Beans coffee club. Yes, it could be considered as being an expensive way to buy ground coffee but we like the different coffees once a month and consider it a relatively inexpensive treat. It isn't the coffee we drink every day so it depends da how you view your purchases.Every day, get your coffee cheaper from the supermarket.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. They took my money, did not deliver any coffee beans and do not reply to emails! They do not have a contact number so it is impossible to resolve any queries. There are many other coffee companies and I wish I had used one of these. Hopefully my review will deter others from ordering from Beans Coffee Club.

April 25, 2024
Unprompted review
Beans Coffee Club logo

Reply from Beans Coffee Club

Hi Daisy, Thanks for your review,

Unfortunately this is not reflective of the true experience.

You state you we do not reply to emails however you received a response to the email you sent our support team within 16 hours. You emailed at 20:36 in the evening and received a response at 12:30 the following day.

You state we do not send coffee out: The email response provided to you provided tracking details for your coffee and a partial credit was applied to your account as an apology for the delay with your coffee being dispatched.

I have now provided the evidence for this to Trustpilot to support the fact that your review is not genuine.

We are a small business and reviews of this nature are very damaging.

We hope you enjoy the coffee.

Rated 1 out of 5 stars

Subscription is a scam!

What a terrible business practice but at the same time a clever one!

Do not use their subscription service. They charge you £8.99 a month and send you coffee that retails on their site for less. My recent order is priced at £6.75 on their site but I was still charged the £8.99. Upon checking my previous deliveries this seems like a common occurrence. Not once have I received a coffee worth more. A subscription service should not cost more than the items being delivered. In fact, the coffee should be priced higher as the user is given what they are given (no options). This approach would be a good way to sell more expensive coffee if the consumer liked one they had received. But as it stands it is just a rip off that only annoys customers once they figure out there was close to a 20% surcharge.

I’ll be avoiding beans coffee club and the roasters who help support this scam.

March 7, 2024
Unprompted review
Beans Coffee Club logo

Reply from Beans Coffee Club

Hi Doctor,

It is certainly not our intention to 'scam' or rip people off.

We do have some coffees that cost less than £8.99 in our subscriptions but when postage is applied it is nearly the same price. More to the point our £8.99 subscriptions have more coffees in them that are over the price point of £7.00 + the £1.99 delivery cost, making out variety subscription a get option for most.

N.B. Our for no charge our subscriptions also including:
- the recommendation and matching coffees to your specifc taste and brewing method
- points for each delivery which can then be used during your subscripion or on single purchases in our store
- access to members only exclusive discounts with our partners

I would be more than happy to look into your case for you to try and rectify this for you as we sincerely hate here that you believe you have been 'scammed'

Do get in touch for us to help at support@beanscoffeeclub.com

Rated 5 out of 5 stars

I have had a subscription with these…

I have had a subscription with these guys for the past 6 months and found some great quality coffees through them. I have even ordered some of them privately afterward!

I am going to be out of the country for a while and I emailed them to see if I could pause my subscription and they were very helpful, paused it and set it to start again when I get home. perfect!

Would happily reccomend them!

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Beans are brilliant!!!

I've had an espresso machine for about 2 years now and tried various different subscriptions.
Beans is by far the best one I tried. The coffee is always fantastic and they always send me different options with interesting flavor profiles.
I look forward to the beans arriving through the door each week and thoroughly recommend Beans!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Not what I expected, but great!!

I couldn’t quite taste the individual flavours as much as I hoped to (although I’ve had plenty of other coffees from other brands where the flavour is so overwhelming that it’s sickly - so this was good!!), but I love the overall blend of our first subscription delivery, and am excited to receive the second.

August 26, 2023
Rated 5 out of 5 stars

Great coffee

Our first experience with fresh coffee beans. Loved the taste, and looking forward to more of the same.
Thank you.

August 26, 2023
Rated 2 out of 5 stars

I never received my first order

I never received my first order. I ended up cancelling the subscription. I have received a notification saying that the coffee was roasted and would arrive in 2 to 3 days but 8 days later still o coffee.

August 28, 2023

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