BearHugs - 'Thinking of You' GiftsReviews 

217
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the thoughtful selection of gifts available, often highlighting the ability to create personalized boxes. Many people appreciate the beautiful and unique packaging, describing it as a 'hug in a box' that brings joy and makes recipients feel treasured. The delivery service is frequently mentioned as super fast and efficient, even during busy periods, ensuring gifts arrive safely and on time. Customer service is also highly regarded for being reactive, understanding, and providing excellent communication, with many noting the personalized care shown to customers. However, some people mentioned minor issues, such as a sticker being stuck to a card or not preferring the message to be a sticker rather than printed, though these were quickly resolved by the company.

What people talk about most

Product

People report positive experiences with product, consistently praising the lovely selection of gifts and the... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising the quick dispatch and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the reactive,... See more

Service

Customers had positive experiences with service, often highlighting the unique and personal touch provided,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They sent me a video of my order being packed. Such a unique and personal touch. The new packing videos they do should be even better as the service they used fixed some bugs since (screen orientati... See more

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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1-star

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4.9

All reviews

(217)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Fantastic product and service

September 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave a review of BearHugs - so happy to hear you were happy with your hug in a box gift and our service 🤍

Rated 5 out of 5 stars

My friend loved her hug in a box gift

My friend loved her hug in a box gift , really cheered her up, easy to order, chose my own items and message, delivery was quick, definitely reccomend

September 1, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Susan! Over the moon to hear that your friend's day was brightened by hug in a box 🤍

Rated 5 out of 5 stars

Great concept

Bear hugs is such a wonderful idea. We received a box once when we were going through a rough time, which was completely unexpected, and it brightened our day. Now we've paid it forward to someone else, and they have been equally appreciative. Service was also speedy, as it arrived at its destination the very next day. We would thoroughly recommend giving Bear Hugs a try.

August 25, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this kind review, Richard. Really happy to hear that the hug in a box you received brighter your day - that's exactly what we'd hope for. Thank you for thinking of us to pass on a BearHug too 🤍

Rated 5 out of 5 stars

The best gift box retailer out there

The best gift box retailer out there! So easy to use and a brilliant selection of gifts. Always my go to when I need to send a little pick me up to a friend 💜

August 9, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Julia! It's so appreciated. It's an absolute pleasure to help you send pick me up gifts to friends 🤍

Rated 5 out of 5 stars

Such a lovely website, obviously a very caring and considerate owner of the business

Such a lovely website and personal email response, with amazingly thoughtful and considerate wording.
My cousin, who i ordered a 'Bear Hug' for said it gave her a lovely boost, just what she needed.
Will definitely order again.

August 4, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Anita. We really appreciate it and it means a lot to us. Over the moon to hear that your cousin got the boost they needed from their hug in a box gift! 🤍

Rated 5 out of 5 stars

Ordered a hamper for a mourning friend…

Ordered a hamper for a mourning friend and made her feel so much better and really made her day. Fast delivery and amazing quality for the price, 5 stars would use again!

July 25, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review and for trusting us to send a hug in a box to your friend in such difficult and sensitive circumstances. It's wonderful to hear that it had the desired effect. It means a lot to that you'd comment on the quality for the price too- we work really hard to make sure only the best quality treats are included within our gift boxes but also always want our gifts to be affordable. Thank you again, Leo! 🤍

Rated 5 out of 5 stars

Fantastic and unique gifts

Faye, Chief Sender of Hugs, and her entire team are so wonderful. They work so hard to make sure your Bear Hug is perfect. I've sent Bear Hugs for a few years now and each one is special. This time is asked for something a little different and Faye really went above and beyond to ensure the hug was extra special. Such a unique and caring company which I hope grows and grows. Thanks Faye xx

June 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a wonderful review, Sue. It's always an absolute pleasure to help you send a hug in a box. Thank you for your ongoing support and kind words! 🤍

Rated 5 out of 5 stars

Now a regular customer

After being sent a Bearhug & then sending one as a gift myself I have now become a regular. Lovely branding & great range of products for lots of different occasions, most recently sent a new job hug! A lovely thing to send

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Just beautiful!

BearHugs is such a wonderful company! Beautiful gifts and and great ethics. My friend loved all the new mum goodies she received through the post. Lovely way o connect with a friend who lives the other end of the country!

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic - I ordered a bearhug and sent it to a friend who had recently caught covid and would be sending Christmas indoors; I wanted to lift her spirits. The whole process was fantastic from beginning to end: the website was easy to use, and it was fun selecting all the items to send in the box. Immediately after ordering, I noticed I had messed up a couple of bits I needed, and the staff were incredibly friendly and efficient in resolving it for me.
Given how I ordered just before Christmas (the 22nd, I think), I was super impressed by how quickly the bearhug was dispatched, and it arrived with my friend in time for Christmas. My friend was overjoyed when she received the bearhug; we video-called so she could show me it and it did exactly as I had hoped. It looked amazing with all the different items!
I will definitely be back to buy from you again, thank you to the whole team. And it's fantastic supporting such an ethical business.

December 28, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended!

Lovely sets and option to add little extra. Mine was received the next day which is great. Very happy customer and I could make a friend smile too

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. They dealt with a last minute order promptly and professionally and what was delivered was amazing quality and beautifully presented. Jared who dealt with my order was responsive, set realistic expectations and kept me updated.

Could not recommend more highly, brilliant value for money and a great social responsibility that goes along with it.

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

Many thanks

Order received by recipient promptly, communication during the process was very smooth.

April 19, 2019
Unprompted review

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