BearHugs - 'Thinking of You' Gifts Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely selection of gifts, often highlighting the ability to curate their own boxes or choose from pre-packed options, which are described as thoughtful and unique. The products are noted for their great quality and are beautifully packaged, making them a joy to receive. Reviewers frequently mention the excellent customer service and efficient delivery, with packages arriving quickly and safely, even during busy periods. However, some people mentioned that they didn't like the message inside being a sticker rather than printed, though the company was quick to resolve such issues by sending a new one.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the lovely selection of gifts and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick dispatch and delivery, even during busy... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent choice and quality of... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

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4.9

All reviews

(216)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy recipient!

The recipient was delighted with their gift. It was well packaged and delivered on time.

September 5, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Dominique! We're really happy to hear that your recipient enjoyed their hug in a box 🤍

Rated 5 out of 5 stars

I absolutely love bear hug gifts and am…

I absolutely love bear hug gifts and am a multiple repeat customer! Their selection and the presentation is 2nd to none, and if ever you need extra customer service, they get back to you so quickly and all the staff are super friendly would highly recommend.

October 16, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your ongoing support and wonderful review, Briony! It means an awful lot to hear that you've been happy with the selection of gifts we have on offer and our presentation - we take a lot of pride in packing every hug in a box we send with care. It's a pleasure to help you send hugs to loved ones 🤍

Rated 5 out of 5 stars

I’ve Used bear hugs before

I’ve Used bear hugs before - and my friends have always been thrilled with the things , it’s a nice change from
Sending flowers to someone whose going through a bereavement

October 7, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you for your kind words, Julie. We really appreciate you thinking of us and trusting us to help you send gifts to loved ones in sensitive circumstances 🤍

Rated 5 out of 5 stars

I have ordered a few gifts for friends…

I have ordered a few gifts for friends from BearHugs now and all the recipients absolutely love recieving them.
It’s great being able to pick what you want to put in your own box 😊

October 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your lovely review, Cheryl - we appreciate it! Really happy to hear that the BearHugs you've sent have been well received by your recipients - that's wonderful feedback 🤍

Rated 5 out of 5 stars

This company is so reliable and the…

This company is so reliable and the gifts brighten the recipient’s day.

October 2, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your kind words, Sharon. There's no better feedback than hearing that our hug in a box gifts have brightened recipients' days! 🤍

Rated 5 out of 5 stars

I have ordered from BearHugs several…

I have ordered from BearHugs several times, its so handy being able to send something small as a gift, as I cant get out to the shops / post office to post a card. This time I sent coffee and biscuits for a birthday, they were well received.

October 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear you've been happy with the hug in a box gifts you've sent! Thank you so much for your kind review and ongoing support - it really is appreciated. We're really happy to be able to help you so thoughtfully send gifts to your loved ones 🤍

Rated 5 out of 5 stars

Replied to email straight away with…

Replied to email straight away with change to order. Delivered on time and product was great

October 10, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us a review, Katie! We're so pleased to hear that you were happy with the BearHug you sent and it was a pleasure to help you with your order 🤍

Rated 5 out of 5 stars

Great products and speedy delivery

October 6, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Rachel. We're so happy that you were pleased with your BearHugs purchase 🤍

Rated 5 out of 5 stars

Excellent value

Excellent value, wide choice, very well received.

October 7, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this review, Louisa. Really happy to hear you were pleased with the value and range of gifts we offer and even happier to hear that your gift was well received 🤍

Rated 5 out of 5 stars

Excellent service. Lovely small business.

Wonderful way of showing someone that I was thinking of them during a difficult time.

October 5, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you for leaving such a wonderful review, Melina. Thank you for trusting us to help you reach out to a friend at a difficult time - that means a lot. It was a pleasure to help you send a hug through the post 🤍

Rated 5 out of 5 stars

Such a lovely way to be able to send a…

Such a lovely way to be able to send a hug in the mail with treats to bring a smile to someone’s face. Good selection of goodies to choose from and customise to personal tastes, or pick a box if it’s too hard to decide. My friend loved it.

October 2, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Nikki. We're really happy to hear that you were happy with our selection of treats. It was a pleasure to help you send a hug in a box 🤍

Rated 5 out of 5 stars

Wonderful gift for my sister

Wonderful gift for my sister. Packed with love and care at a great price. Would highly recommend

September 18, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to share this review! We're over the moon to hear that you were happy with your hug in a box gift for your sister 🤍

Rated 5 out of 5 stars

Bear hugs is the best option

Bear hugs is the best option for a quick “I’m thinking of you” gift. The products are lovely, the service is great, ordering and delivery are seamless. I can’t say enough great things!

October 1, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for the kind words, Sheena! We're really pleased to hear you've been happy with the service we offer. It's a pleasure to help you send thinking of you gifts 🤍

Rated 5 out of 5 stars

Special

Really good selection of items to make a bespoke box. My friend was delighted, she’s going through a tough time & it really made her day!
Great customer service feel like I personally know the team. 🥰

October 5, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review Gail - really happy to hear that your gift made your friend's day! It was a pleasure to help you put together a hug in a box 🤍

Rated 5 out of 5 stars

Easy to order from the website

Easy to order from the website, great choice. Whole process was really easy.
Gifts arrived and both recipients were delighted

September 19, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review - we're over the moon to hear that your hug in a box gift recipients were delighted! 🤍

Rated 5 out of 5 stars

Perfect gift

I wanted a gift for a friend & this was perfect. Lots of thoughtful ideas put together & delivered to her door. Many thanks 🙏🏻

September 26, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a kind review, Linda. So glad your hug in a box did the trick! It was a pleasure to help you send a gift to your friend's door 🤍

Rated 5 out of 5 stars

Very good experience

Very good experience, the gift as well loved and the customer service was personal and exemplary. Will definitely use again.

September 25, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your lovely feedback, Jennie! Delighted to hear that you were happy with the experience - it was a pleasure to help you send a hug in a box 🤍

Rated 5 out of 5 stars

A wonderful treat for loved ones from a…

A wonderful treat for loved ones from a brilliant independent company. Ordering is easy and clear on the website. You can make your own boxes or choose a pre-selected box. Items are of high quality, lovely packaging and fast shipping! Great for those in your life that might need a ‘pick me up’, for special occasions or even corporate gifts!

September 25, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a kind review - it's made our day today to receive such lovely feedback about our hug in a box gifts 🤍

Rated 5 out of 5 stars

Great Range of meaningful Gifts

Great products available, value for money and different options for a range of budgets. Ordered for a friend who just lost a family member and they loved the meaningful gesture.

September 23, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Katie! It mean a lot that you'd think of us for a gift in such difficult circumstances for your friend 🤍

Rated 5 out of 5 stars

Amazing

Fantastic product and service

September 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave a review of BearHugs - so happy to hear you were happy with your hug in a box gift and our service 🤍

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