BearHugs - 'Thinking of You' Gifts Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely selection of gifts, often highlighting the ability to curate their own boxes or choose from pre-packed options, which are described as thoughtful and unique. The products are noted for their great quality and are beautifully packaged, making them a joy to receive. Reviewers frequently mention the excellent customer service and efficient delivery, with packages arriving quickly and safely, even during busy periods. However, some people mentioned that they didn't like the message inside being a sticker rather than printed, though the company was quick to resolve such issues by sending a new one.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the lovely selection of gifts and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick dispatch and delivery, even during busy... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent choice and quality of... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

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4.9

All reviews

(216)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous team at Bear Hugs

Fabulous team at Bear Hugs. Customer service is so helpful. My niece loved her parcel. Great quality and thoughtful gifts to include in your build your own box. I have used this company twice. 5star all the way. Thank you team Bear Hugs!

December 1, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you for your kind review, Jan - it's so appreciated. We're really happy to hear that your niece loved her hug in a box. It was a pleasure to help you send it to her! 🤍

Rated 5 out of 5 stars

Such a lovely array of gifts

Such a lovely array of gifts, all occasions covered.
Fantastic customer service, very personable not robotic, kind and friendly.
Extremely fast delivery.
My friend Helen loved her Bearhug.
Thank you

November 29, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review Karen! We're really happy to hear that Helen loved her hug in a box - it was a pleasure to help you send it to her 🤍

Rated 5 out of 5 stars

Great service and lovely selection of…

Great service and lovely selection of gifts made my friends day to receive this

December 1, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review - over the moon to hear that your gifts went down a treat! 🤍

Rated 5 out of 5 stars

This little hug in a box

This little hug in a box, was sent to my friend. According to my friend it really made her smile 😃

December 2, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this wonderful review, Deborah! Over the moon to hear that your hug in a box made your friend smile 🤍

Rated 5 out of 5 stars

A wonderful range of products

A wonderful range of products. Very reasonable cost. The hamper was delivered so quickly and brought so much joy to the recipient. It was beautifully packaged.

November 12, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Geraldine. Over the moon to hear that your hug in a box brought joy to your recipient! 🤍

Rated 5 out of 5 stars

This was a present for my mum who…

This was a present for my mum who absolutely loved it!

November 20, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us a review, Elizabeth. We're so happy to hear that your mum loved her hug in a box! 🤍

Rated 5 out of 5 stars

I love BearHugs!

I love BearHugs. It has a great range of gifts for all occasions (from just wanting to say "I'm here and I'm thinking of you" to "Happy Birthday" or beautiful gifts for new babies). Delivery is super fast though you can also specify a date for sending or put a sticker on your gift to tell the recipient to open it on a certain day. The customer service is fantastic - they sometimes email to check if something seems a little odd (eg you've forgotten to include your name or the address is wrong) and they respond very quickly and with a very human touch if you contact them. The bear-hug boxes never fail to brighten the recipient's day and my sister always reuses them because they are so cute. Lots of small/local producers and allergy-friendly options.

November 7, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you for leaving such a wonderful review, Miya! We're so grateful for your support and it's an absolute pleasure to help you send hug in a box gifts to your loved ones 🤍

Rated 5 out of 5 stars

Great all round

From looking on the website, ordering and sending a bear hug. It was easy, quick and good value

November 4, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

So happy to hear you were happy with the process of sending a hug with us, Abby! 🤍

Rated 5 out of 5 stars

Excellent customer service!

November 4, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for taking the time to leave this review, Jo! It was a pleasure to help you send a hug in a box 🤍

Rated 5 out of 5 stars

Love the products!!!

Love the products, it’s such a cute idea! They have so many types, you can do your own, and it’s fast

November 3, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for leaving such a lovely review, Lucia! Over the moon to hear that you were happy with our range of hug in a box gifts 🤍

Rated 5 out of 5 stars

My confusion immediately perfectly corrected.

I placed an order today but got a wee bit confused!! I sent an email through and have got a thoughtful email response even though it's a Sunday night. Thank you so much. I appreciate your attention to detail and the incredibly swift response. I look forward to my daughter receiving her box. Thank you

November 5, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for leaving such a lovely review, Val! It was a pleasure to help you with your order and we hope that your daughter loves her hug in a box 🤍

Rated 5 out of 5 stars

Lovely gift for friend

My friend loved receiving this in the post. Really easy to send, quick delivery, and such a lovely social enterprise. Will definitely use again!

October 23, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Katya - so happy to hear that you were pleased with our service and even happier to hear that your friend loved their gift! 🤍

Rated 4 out of 5 stars

Nice choice of products and good to see…

Nice choice of products and good to see the discounted short-shelf-life stuff. It would be nice to see less gendered stuff - it all seems aimed at women. And maybe some dried flowers?

October 17, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us a review and for your helpful suggestions Lauren - it's much appreciated. We don't categorise our gifts by gender because we believe that all treats on our site are welcome to be used and enjoyed by anyone but we totally take your point. We're always on the lookout for new items and we'll definitely try to look for more treats that may appeal to a wider range of people 🤍

Rated 5 out of 5 stars

Always well received!

I’ve purchased many gift boxes from Bear Hug Gifts over the years and I always return here because they never disappoint. I love the variety and the introduction of new items throughout the year, the option to add a sticker to say ‘don’t open until *insert date*’ is really handy, and the design of the boxes themselves with the hugging arms make this extra special. I live in Canada now and I like to send Bear Hug Gifts to my friends and family back in the U.K. to let them know I’m thinking of them, and to extend a little hug!

October 28, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

What an incredibly lovely review! Thank you so much for taking the time to leave such kind words. It's a pleasure to help you send hugs to your loved ones in the UK 🤍

Rated 5 out of 5 stars

Lovely gift

Lovely gift, good prices and quick delivery.

October 29, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave us this fab review, Kay! Delighted to hear that you were happy with your gift 🤍

Rated 5 out of 5 stars

Lovely alternative to a card

Easy to order, delivered on time, lovely quality

October 14, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your kind words! Really happy to hear that you were happy with the quality of your gift 🤍

Rated 5 out of 5 stars

A great present 🎁 and delivery was…

A great present 🎁 and delivery was extremely prompt …. Loved it 🥰

October 13, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for this wonderful review, Sharon! Delighted to hear that you were happy with the hug in a box gift you sent 🤍

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Quick and easy to sort out. A tad expensive but worth it

October 20, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thanks so much for your wonderful review, Maisie! Really happy to hear that you're happy our service 🤍

Rated 5 out of 5 stars

Excellent service

Excellent service! These make wonderful presents, never disappoint!

October 19, 2023
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your kind words, Nicole! Over the moon to hear that you're happy with our service 🤍

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