I heard of Beauty Boat via a discount code on a podcast I listen to. I decided to look at their website when I needed to top up skincare and was really impressed with the range but also price which wa... See more
Company replied
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I was sent the wrong item but Krystal resolved the issue so quickly and sent the correct item which was exactly as ordered
Company replied
It was by chance came across beauty boat site , bought Pai oil and Egyptian cream Interested in other stuff , slight limited choices and stock shortage , could be Covid 19 . Very competitive prices g... See more
UPDATED//Poor customer service. I have asked them for an Invoice for my order and haven't received one, with the customer service simply not replying. It's been almost two weeks since I requested... See more
Company replied
Company details
Information provided by various external sources
Beauty Boat is a pop-up shop offering the ultimate travel shopping experience, from the comfort of your home. Shop favourites such as Egyptian Magic, Alpha H, TAN-LUXE and many more.
Contact info
147 Station Road, E4 6AG, London, United Kingdom
- info@beautyboat.com
- beautyboat.com
4.5
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took ages to arrive and the wrong…
Took ages to arrive and the wrong product was sent. Just didn't bother to return, as it would have probably taken just as long.
February 22, 2023
Reply from Beauty Boat
Hi there, really sorry to hear that your order was delayed and also that we sent the wrong product. Huge apologies, however we are always happy to resolve any issues such as these if you contact our customer services, which you have not done. We are always here to help. :) Will await your email to resolve. Thanks!
Fantastic products been using for over…
Fantastic products been using for over a year great customer service fast delivery and the best prices highly recommend
February 24, 2023
Reply from Beauty Boat
Thanks for your review! So pleased that you like the service!
Competitive pricing and prompt delivery…
Competitive pricing and prompt delivery - thank you
January 27, 2023
Reply from Beauty Boat
Thank you very much for reviewing Beauty Boat, we are happy that you liked the service!
Reply from Beauty Boat
Thanks for your review - really appreciate it!
Got Henna Brows done...WOW I finally…
Got Henna Brows done...WOW I finally have eyebrows.
Very friendly staff. The place is spotless. Will definitely be going back.
December 12, 2022
Unprompted review
Reply from Beauty Boat
Hi there, I think you have us mixed up with another company as we are an online retailer , so we don't do brows :)
All the same thanks for the 5 stars as that certainly makes us happy - just like finally having eyebrows makes you happy!
Loved the sand & skin hydration cream
December 9, 2022
Reply from Beauty Boat
Thanks for your review - so glad you loved the product!
Reply from Beauty Boat
Thank you so much for your kind review and for shopping with us so often! :)
The item was dispatched very quickly.
December 3, 2022
Reply from Beauty Boat
Thanks for your review! :)
Ordered Monday and recived Friday with…
Ordered Monday and recived Friday with no shipping costs at all.
Website was easy to navigate
December 2, 2022
Reply from Beauty Boat
Thank you for your review! Glad the product arrived safely.
Pleasantly surprised!
Pleasantly surprised! Never heard of this company before so was a little bit nervous about ordering, but quick delivery at a fantastic price! (I ordered the Sand and Sky Porerefining Face Mask and absolutely love it).
November 23, 2022
Reply from Beauty Boat
Thanks so much for your positive review - glad you like the Sand & Sky Pink Clay Mask too- it's awesome!
Great service
Bought the Frog Prince lipstick which is really lovely. Brings out the natural colour of my lips and is super smooth and shiny. Well packaged and quick delivery.
September 28, 2022
Reply from Beauty Boat
Thank you for your review - glad you like Frog Prince - it's an amazing lippy!!!
No complaints
No complaints. Ordered lipstick and it arrived this morning. Thanks very much.
September 29, 2022
Reply from Beauty Boat
Thanks for your review - glad you are happy with the service :)
Great prices + good service
Very happy. Prices were extremely competitive.
Delivery took a week but that did include a weekend and the Bank Holiday of 19th September but this was free with Royal Mail so I was fully aware that may be the case and was happy to wait.
Communication from Beauty Boat was excellent. Everything was securely packaged. Would recommend.
September 23, 2022
Reply from Beauty Boat
Thank you so much for the positive review!
Order arrived quickly
Order arrived quickly. The beauty box was a gift and loved by the recipient.
September 11, 2022
Reply from Beauty Boat
Thank you for your review! We are so happy that the recipient enjoyed the beauty box :)
Reply from Beauty Boat
Thank you so much for taking the time to review Beauty Boat! Glad you like the service and value!
Excellent service and speedy delivery
Excellent service and speedy delivery. 10/10 will definitely use Beauty Boat again! 😁
August 7, 2022
Reply from Beauty Boat
Thanks for your review! We are super happy that we got 10/10!!!
Fast delivery
August 4, 2022
Reply from Beauty Boat
Hello - thank you for taking the time to post a review - we really appreciate it!
Love these Bon Voyage boxes
The Bonvoyage boxes are a great way to try the items before purchasing full sized if you like them Handy travel sizes to take on short breaks or holidays too. Quick delivery and quality items.
August 4, 2022
Reply from Beauty Boat
Thanks for your review! So happy that you like our Bon Voyage Boxes! :)
First time buyer
Used my promo code from a little beauty box I bought on a jet2 flight and got 40% off. I usually feel guilty for buying something for myself but I decided to treat myself! I spent about £36 for a few items once the discount had been knocked off and delivery was 2 days later. The products smell lush! I don’t even need perfume. I’m almost 36 and have been blessed with genetically good skin, but I wanted to start taking a little more care. Whether it’s going to make my skin glow and be silky smooth, I don’t quite know yet, but a little nightly routine and smelling fabulous is making me feel good so far :)
July 16, 2022
Reply from Beauty Boat
Thank you for your review! Enjoy your products and NEVER feel guilty about treating yourself! :) You deserve it!
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