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Beer Merchants Reviews 217

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TrustScore 4 out of 5

4.1

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive on time and are often well-packaged, ensuring items like bottled beers reach them safely. People also appreciate the efficient ordering process and the consistently good service they receive. Many consumers are happy with their purchases, often finding a great selection of beers, including unique and hard-to-find options, at fair prices. However, some customers also noted issues with product quality and packaging. There were instances where items arrived damaged, with bottles broken due to inadequate packaging, or where the received product differed from what was advertised. A few other people also felt that delivery times were not always as promised, especially for next-day services, leading to delays and frustration, particularly when orders were intended as gifts.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the great selection of beers, including... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Order

People report positive experiences with order. Customers frequently praise the quick and efficient delivery,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently report great service, with many... See more

Quality

Reviewers mention ambiguous feedback about quality. While some consumers praise the excellent value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to,order. Good notification of order progress. Delivery on time

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!

Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Belgian Christmas beers

Beer Merchants stock a great selection of my favourite Belgian beers and especially Christmas beers which I love. My order was delivered extremely fast. All beers were in great condition. First class service. I will be placing another order very soon.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Fast service
Efficient delivery
Well packaged and protected
Fantastic beers 🍻

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely five star service only…

Absolutely five star service only placed the order on Friday and had it on Sunday only 48 hours. I had to wait 100% recommend it and I will replace another order very soon.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

beer is great

beer is great. really love that I could get favourite
Belgian beers in London. order process was easy. delivery was smooth.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

It hasn't arrived yet

It hasn't arrived yet. Apparently DPD delivered it, and took it away again without leaving a delivery note. Hopefully this will be resolved.. but at the minute i'm very frustrated, and to be asked about how I'm enjoying the beer is a bit triggering.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Used beer merchants to buy some belgian beer that I recently tried in Belgium and was the only online retailer in the UK that stocked certain beers. Delivery arrived within 48 hours of purchase. Packed very well. Great service overall.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Upgrade Your Beer Fridge

Super convenient way to upgrade office beer fridge. I expect to become a regular. Constructive feedback on packaging - that was a huge amount of cardboard for just 24 cans of beer. Packed individually as if they were glass bottles. Probably not necessary.

November 26, 2024
Unprompted review

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