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Beer Merchants Reviews 217

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TrustScore 4 out of 5

4.1

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive on time and are often well-packaged, ensuring items like bottled beers reach them safely. People also appreciate the efficient ordering process and the consistently good service they receive. Many consumers are happy with their purchases, often finding a great selection of beers, including unique and hard-to-find options, at fair prices. However, some customers also noted issues with product quality and packaging. There were instances where items arrived damaged, with bottles broken due to inadequate packaging, or where the received product differed from what was advertised. A few other people also felt that delivery times were not always as promised, especially for next-day services, leading to delays and frustration, particularly when orders were intended as gifts.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the great selection of beers, including... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Order

People report positive experiences with order. Customers frequently praise the quick and efficient delivery,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently report great service, with many... See more

Quality

Reviewers mention ambiguous feedback about quality. While some consumers praise the excellent value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to,order. Good notification of order progress. Delivery on time

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!

Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would definitely order again

Website was easy to order from, I feel the products are fairly priced. I was kept up to date with my order and the order arrived to me quicker than what I was expecting

October 13, 2024
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good choice of products, well described and on a well laid out website was a good start.
The communication was then excellent and the goods arrived well packed and on time.
Hard to fault.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My order came really quickly and was exactly as expected. The bottles were well packaged so no risk of breakage. Looking forward to drinking it now!

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great range

Great range, good prices, quick delivery and secure packaging which is really important when ordering bottles.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service.

Placing the order online was seamless. I purchased a Belgium beer which is not readily available. Delivery arrived promptly and bottles where well packed in a cardboard mould.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great service, delivery speed and items (and a nice free gift).......also when one item was incorrectly packed and sent they sent a correct replacement to arrive the very next day which is fantastic service. Highly recommended.....

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Introduction to German Beers

The reason I bought a selection of these beers is that I don't buy German beers and wanted an introduction to them. I was no disappointed and the price was not too bad either.

September 27, 2024
Unprompted review

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