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Beer Merchants Reviews 217

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TrustScore 4 out of 5

4.1

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive on time and are often well-packaged, ensuring items like bottled beers reach them safely. People also appreciate the efficient ordering process and the consistently good service they receive. Many consumers are happy with their purchases, often finding a great selection of beers, including unique and hard-to-find options, at fair prices. However, some customers also noted issues with product quality and packaging. There were instances where items arrived damaged, with bottles broken due to inadequate packaging, or where the received product differed from what was advertised. A few other people also felt that delivery times were not always as promised, especially for next-day services, leading to delays and frustration, particularly when orders were intended as gifts.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the great selection of beers, including... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Order

People report positive experiences with order. Customers frequently praise the quick and efficient delivery,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently report great service, with many... See more

Quality

Reviewers mention ambiguous feedback about quality. While some consumers praise the excellent value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to,order. Good notification of order progress. Delivery on time

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!

Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mystery box

Ordered a mystery box, rapid delivery and was received the following day, great mixed selection of beers received for a great price, would recommend!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super delivery of a superb beer!

I tried a 0% German beer in my local and thought it was excellent. A google search led me to beer merchants. Price was right, I spent over £60 for free delivery. Expected 3 business days. It was in my fridge less than 24hrs after ordering. Excellent service!!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easily found what we wanted (Zot Blond & Kriek cherry beer). Easy to order, kept informed & delivered to our safe place. Will definitely reorder.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, fantastic selection. Some of the best prices around and ease of ordering with descriptions of each item without having click to see what things are, go back etc.

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Impressive service apart from.....

Initially I was very impressed with Beermerchants. Easy to order, quick shipping, excellent packaging.

Only now have I noticed that the beer I was shipped is 6 months past it's best-by date of Jan 24.

OK, so the beer was on sale, so I got a good price, but there was nothing on the website to say why it was on sale !

Will not use this company again based on that failure to provide accurate product information. Fortunately there are plenty of other Beer websites out there to spend my money at !

June 10, 2024
Unprompted review
Rated 4 out of 5 stars

Amazing selection. Little Customer Service

Amazing selection of European beers but customer service needs improving.

Some hefe's tasted slightly stale (perhaps yeast autolysis). After informing them and asking when a new batch would arrive, as I wished to reorder newer inventory, received no reply. Actually, my first message to thank them and suggest some other European beers to consider - no reply.

Additionally, the website doesn't offer notifications when out-of-stock beers are replenished. Pity

Delivery was very prompt though

May 23, 2024
Unprompted review

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