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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive on time and are often well-packaged, ensuring items like bottled beers reach them safely. People also appreciate the efficient ordering process and the consistently good service they receive. Many consumers are happy with their purchases, often finding a great selection of beers, including unique and hard-to-find options, at fair prices. However, some customers also noted issues with product quality and packaging. There were instances where items arrived damaged, with bottles broken due to inadequate packaging, or where the received product differed from what was advertised. A few other people also felt that delivery times were not always as promised, especially for next-day services, leading to delays and frustration, particularly when orders were intended as gifts.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the great selection of beers, including... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and efficient... See more

Order

People report positive experiences with order. Customers frequently praise the quick and efficient delivery,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently report great service, with many... See more

Quality

Reviewers mention ambiguous feedback about quality. While some consumers praise the excellent value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to,order. Good notification of order progress. Delivery on time

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
4-star
3-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered Thursday evening and they arrived Saturday. Very well packaged and a great selection of beers. Would definitely recommend and use again.

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible custumer service !

Terrible custumer service !
My Parcel was delivered last week, unfortunately not to my house (I don’t know where), try to contact them by emails (4emails), try to call them few times no answer (left voicemail)
No one replay to my emails or voicemail from 24th April (today is 30th April).
And I still dont have my parcel for over 100£
Really disappointed!!!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection.

Awesome selection of beers from all around the world, highly recommend if you're bored of drinking the same old stuff all the time.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Swift delivery

Swift delivery of hard to locate products at reasonable prices. I made 3 orders in about 2 weeks 😆

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Beer Order

This is the first time I have used beer merchants. Found the beer I wanted, ordered and a quick delivery great.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of beers

Great selection of beers, good rates for shipping (I live on an Island) and excellent delivery time - will definitely use again when I've got through this lot!

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Superb selection - great value

I ordered two out-of-date mixed crates. Delivered the next day, a varied selection of bottles & cans from various brewers (domestic & overseas). Most were just past their sell-by date, some were still in-date. Great value - these will keep me out of trouble for a while.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t order from this company

Don’t order from this company. My first order was delivered to the wrong address (not their fault) so after numerous phone calls I eventually got through and they promised after order, this has never arrived!!! You can’t leave them a message as the mail box is full, probably other customers leaving complaints

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

Positives + Negatives

Positives: Beer tasted great and identical to a perfect pint from factory. Product was delivered undamaged.

Negatives: 1) No instructions, I ended up letting too much gas out the top which affected the pints in the long run, I only found this out as I watched videos on Youtube after using the same design keg. 2) The beer keg only lasts 24 hours until the beer becomes horrible. 3) the price per pint, is the same as the pubs near me for that beer I bought.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great delivery and excellent choice of…

Great delivery and excellent choice of beers. Thoroughly enjoying the Kona range at the moment! We've used Beer Merchants for a while now and found their prices competitive for the range you can get in one place. Would recommend.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Easy ordering. Quick delivery. Would definitely recommend.

December 18, 2023
Unprompted review

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