BE FORWARD Reviews 415

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, most reviewers were somewhat happy with their experience overall. Many customers are consistently pleased with the quality of the vehicles and the overall service, often receiving cars that match descriptions and photos. Reviewers frequently highlight excellent communication and professional customer service, making the purchasing process smooth and stress-free. The efficiency of the service and timely shipping are also commonly praised, with many expressing satisfaction and a desire to continue doing business with the company. However, some people were dissatisfied with significant discrepancies between advertised and actual car conditions, including unreported damage, mechanical issues, and incorrect mileage information. There are also concerns regarding prolonged delivery periods and issues with customer support responsiveness when problems arise, with some feeling their concerns were not adequately addressed.

What people talk about most

Product

People report ambiguous experiences with product quality, with some customers receiving vehicles in pristine... See more

Quality

Consumers find quality to be ambiguous, with some reviewers receiving vehicles in pristine condition, looking... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction.... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers praising the excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

BeForward is the best on selling cars but one thing u have to understand is the the car sheet report Sometimes we find some problems on cars which are not stated anyway on car information Also thei... See more

Rated 3 out of 5 stars

Beforward has a smooth buying experience such that you won't have any headache. The Beforward Singapore units are very good on pictures but very very poor condition when you receive. Beforward a... See more

Rated 4 out of 5 stars

The company were able to fix the oil leakage which was stated in the company’s inspection note before undergoing the GRA inspection as required by Guyana Government. However, the person that worked o... See more

Rated 3 out of 5 stars

1. Shipment of the vehicle was prolonged by over one month. The vehicle was supposed to arrive on 30 Jan 2026. Total shipment period was from 11 December 2025 to 16 March 2026. 2. The radio for the... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Market
  3. Used Car Dealer

Written by the company

BE FORWARD is a global leader in the export of quality used vehicles, auto parts, and heavy machinery. For over 21 years, we have delivered reliable, affordable vehicles to customers in more than 200 countries and regions worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

415 reviews

5-star
4-star
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1-star

Replied to 79% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Birtus Motors Zimbabwe

Be Forward Japan never disappoints, all my purchase were best, I received all the units in good time and in best mechanical condition. Everything was very smooth and very transparent from the beginning to the end of all the deals. I have purchased so many cars from the company and I am still purchasing more.

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

The company were able to fix the oil leakage.

The company were able to fix the oil leakage which was stated in the company’s inspection note before undergoing the GRA inspection as required by Guyana Government. However, the person that worked on the body did a horrible job. I had to send the car to my auto body mechanic(panel beater). Also, the prolonged delivery period is something your company should try to address.
In general, I am pleased with the quality of the car.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Wow from Canada 🍁

Wow from Canada 🍁

Vehicle made it safe and sound just like they promised. Papers were corrupted to me in two days! I got a nice shirt from them and vehicle came pristine! They do change things. I got new seats and flooring and lots of mechanical work. They do the right stuff and fix vehicles up for good. Not for quick sale. Inspection on this side said the brakes were so clean it looked like it never saw dirt in its life

Anyways it’s living ours best life here now and 4 guys by city hall in Vancouver have bought same vehicle 😆 it’s a trend now

November 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great Company

I've bought most of my imports through BeForward and they are all great prices and mostly friendly staff. Would like to see the Buy Now discount be more and faster shipping process but other those always great to work with in gutting my cars.

July 10, 2025
Unprompted review
Rated 3 out of 5 stars

It takes too much time from order to…

It takes too much time from order to delivery. It's more than two months since I paid for the unit to delivery. And until now I have the pending unit which is not yet delivered for more than two months and the CAP shows no progressing actions

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beforward is one of the best used cars resellers

I have been dealing with beforward for several years now, and have always had a smooth process for purchasing my vehicles. I have been in contact with an agent named Satish, and he has always been very helpful. Beforward is an honest, and reputable company, and I highly recommend them to anyone looking for a quality used car.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, everything was sorted quickly and I was informed about the whole process all throughout with constant emails and updates.
This is the second time ive purchased a car from them, first time I bought a gt86 for myself and after my brother saw the condition and how it drives he also wanted ones so I have now bought a second gt86 from them and it has yet to arrive but im sure its going to be exactly as described.

July 10, 2025
Unprompted review
Rated 2 out of 5 stars

Faulty Engine Experience

I purcgased a toyota Dyna 2005 canter which had a blow head jointon arrical in Guyana ,which cost me 1444 USD to rebuilt.Whats is unfair is that the ibspection sheet which i viewed didnot intedicate that engine had any problem.I am very disspointed with this sale,since i bought this vehicle for my personal used.

March 24, 2025
Unprompted review
Rated 4 out of 5 stars

communication can be better some agents…

communication can be better some agents are rough on customers , and discoints are minimal , and no guidance from agents re services like recomending taking warrenties and or refunds and details of issues wirh vehicles are not always clear , but overall the experience is not bad and i trust be forward over many other comapnies

July 10, 2025
Unprompted review
Rated 3 out of 5 stars

PNG Customer Feedback on Beforward's Vehicle Sales to PNG. Beforward is the best worldwide company…

Beforward is the best worldwide company that sells best/high quality vehicles all over the world and no exception to Papua New Guinea. I am one of the Papua New Guinea customers buying used vehicles from your company for the following reasons:
1. When comparing with other companies, Beforward only put the available stocks on the market and when
customers put order, the exact vehicle is shipped.
2. Fast confirmation of order payments
3. Effective and efficient communication
4. Shipment is done fast and on the exact date emailed.
5. When TT transaction is delayed and vehicle is put back on the market or given to another customer, we do complain saying that transaction is now being done ,then Beforward never let us
down. BF gives the best quality vehicles as replacement. I experienced one time, I know.

All is good with Beforward and hoping to be with your company for the years to come. However, one reminder in my country's perspective is; most PNG customers are complaining about the milage, so can you put some at least low mileage as low as 100,000km/h and below.

Best Regards
Akus Gideon Kepson Alo

July 10, 2025
Unprompted review
Rated 2 out of 5 stars

I have bought over 100 vehicles over a…

I have bought over 100 vehicles from a period of more than 10 years. There is a recent issue I am not happy about. A vehicle I purchased developed a fault and instead of allocating funds to the new one, they resolved to refund. The process of refunding takes more than 30 days. In business terms, this is not productive and may you find a workable solution. Either reimburse within a reasonable period of time, or allocate funds to a new vehicle.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased more than 40 vehicles

I have purchased more than 40 vehicles, with a few more on the way. All the cars I bought from Be Forward are in very good condition. I believe that money can indeed buy value, as the priced vehicles are of high quality.

I am happy with my current experience of importing from Be Forward and will continue to make purchases from them.

July 10, 2025
Unprompted review

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