Belfastbedsuperstore Reviews 225

Excellent service, so nice to speak with a real person, who really knows about beds.

I meant for 5 stars but nothing perfect in this universe. for this reason my 4 stars. I am quite satisfied with your service.

Friendly, helpful service. Great range of products. Good prices. Thoroughly recommend.

Buying a bed and mattress from Belfast Beds was fantastic: the store was empty when we walked in so I was worried we'd be pounced on by a salesperson, but Josh welcomed us in and otherwise left us to walk around. It was only after we'd done a lap of the store that he asked what we were looking for, then took us to the beds that fitted our requirements. He left us to try a few beds before approaching us again to answer some questions we had and then confirm the price of the bed and mattress we were interested in. Again he left us for a short while to decide on what to buy and then when we were ready he rung us up very quickly. So throughout it all we didn't feel pressurised to make a decision, or hounded to buy something we didn't want, I wish all trips to bed stores were this pleasant and stress-free!

The bed itself was delivered a couple of weeks later as planned, the deliverymen were great and handled a tight staircase well! The ottoman bed and king size mattress are in perfect condition and we've had some fantastic nights sleep on them so far.

Very helpful knowledgeable about bedding.

Superb customer service from Jack with good knowledge - needed a new mattress, rang and all organised in under 10 minutes - brilliant!

Helpful staff, good choice of beds available & chance to try out different mattresses.

No heavy selling. Just delightful advice as requested

Great products and prices. The service was excellent good knowledge and very helpful.

Had difficulty with web site. Could not find how to apply credit card. Eventually a phone call solved the problem by taking the order directly.

Just over 5 years ago (and hence just out of warranty) I purchased a single bed, with trundle bed underneath, with headboard, from Belfast Beds Superstore in Cambridge. In order to be sure the upper mattress was of higher quality, I paid extra to upgrade one mattress. Being in a spare bedroom, the bed has been used only sporadically, such that total usage of the ownership period is of order 6 months. Nevertheless, the mattress has suddenly "broken" with a large gouge running longways down the centre, making it unusable. The mattress is a "Hush-a-Bye Options Pocket". I wrote to Belfast Beds on 3 March asking for a replacement, but received no response, not even an acknowledgement, hence this posting. I note that other reasonably-priced mattresses now have as much as a 15 year guarantee from other sources. I therefore recommend against buying a bed from Belfast Beds.
UPDATE 27 March 2025:
Belfast Beds eventually contacted me citing"email problems". They were helpful and approached Hushabye beds, who declined to help. Belfast Beds then offered me a 30% discount on a new purchase, which I will look into, making sure to compare their options carefully against online deals for mattresses with much longer guarantees, and good customer reviews. Be warned!

Every thing was brilliant little bit more of looking at what the order requested wrong colour headboard sent that didnt match the new bed rectified same day

We were encouraged to take our time to choose the right bed. Very helpful advice to start with the mattress. We were impressed in the large selection available

So refreshing to deal with a family business with personal service. It is well worth seeking out this store, tucked away in an industrial estate but with a fantastic selection of beds with good prices.

Very helpful, not pushy and genuine people.

Excellent service and a great range to choose from.

Personable, local, and family run. Incredible deals and experience.