Belledivino Reviews 

602
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made and accurately described. Many consumers also highlight the fast and efficient delivery service, with orders arriving promptly and often well-packaged. People appreciate the good selection of items available, finding products that meet their expectations. However, some customers experienced issues with customer service, reporting slow responses or a complete lack of communication regarding their inquiries. A few other people also felt that there were problems with their orders, such as receiving items in the wrong size or experiencing non-delivery, sometimes to incorrect locations.

What people talk about most

Product

Customers had positive experiences with product, with many expressing happiness with their purchases and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with their... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment regarding slow... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've bought a few items recently, Ruby Shoo and Desigual. I had to exchange or return a couple and Deb and her staff were very accomodating. A few people have criticised on here and I admit Customer S... See more

Rated 4 out of 5 stars

Ruby shoo, Gillian floral ,prompt shipping and delivery, was kept informed by email every step of the way .

Rated 4 out of 5 stars

Ordered a set of ruby shoos bag and shoes and another pair of ruby shoos, great selection of shoes but only limited sizes of the ones I was looking for hence why ordered 2 pairs, delivery was quick an... See more

Rated 5 out of 5 stars

The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care. The boots themselves are gorgeous and of a high quality.


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

602 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(602)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

From despatch you are left blind

Said despatched, gave a tracking number (Royal Mail) and never once updated. The Deb and Belledinino email do not answer you. Despite arriving after 3 days, you are left blind to what stage your parcel is at. However Items are good quality. As long as you don’t want to contact them pre or post order, you should get your items.

March 3, 2024
Rated 5 out of 5 stars

5 STARS and more

Wonderful customer service , speedy delivery, and lovely jacket at a great price, What 's not to like.Give it a go.

February 5, 2024
Rated 1 out of 5 stars

Misleading and unresponsive - AVOID

My first, and now last, order with this website arrived with one item missing. They initially replied saying they'd post it straight away, and then despite many efforts to contact them to follow this up - via e-mail, social media, phone - they never replied again. The item never arrived, either, so it's now up to me to open a case with PayPal to obtain a refund if I want my money back.

Besides openly lying, their complete lack of response shows no regard for customer service or business integrity.

I hope nobody buys a thing from them again - they'll just get scammed.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service

We haven’t received the order! Nor have you replied to 3 emails sent to you re the address error.
Appalling lack of Customer Service! Despite multiple attempts to contact via email, WhatsApp, voicemail, website messages I have received no response, no delivery, no refund, no explanation after 14 days! Sorry Desiguel-will never use this supplier or recommend again!

January 17, 2024
Rated 5 out of 5 stars

I made an order online from New…

I made an order online from New Zealand. The payment went through with no issues. The item was sent straight away and a tracking number was provided. Packaging was great. Excellent service, thank you! Definitely recommend!

December 29, 2023
Rated 1 out of 5 stars

Response

Getting in touch with you and waiting on a response has been a very negative stressful experience I will not be shopping with you again

January 4, 2024
Belledivino logo

Reply from Belledivino

Ridiculous review. You contacted me on the 10th, I replied on the 10th with the royal mail information.

Rated 5 out of 5 stars

Excellent service in every way

Excellent service as usual and I was able to buy the identical new pair to replace my old favourites which were no longer available on the actual Ruby Shoo site. Delivery was amazingly quick. What’s not to love?

December 7, 2023
Rated 2 out of 5 stars

Ordered a size 7

Ordered a size 7, box came with a pair of size 8’s inside. Had to email, message etc, phoned but no answer. However Deb did respond and refund was issued but communication was slow and after waiting a week for the replacement size 7’s I was informed there was miscommunication with the warehouse and replacement was not sent! Complete waste of 2weeks, back to the drawing board to look for another pair of shoes somewhere else!!

December 1, 2023
Belledivino logo

Reply from Belledivino

So sorry for the confusion with this order. It was a genuine mistake

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