Bens Bugs Pest Control Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the fantastic and amazing service provided. Customers consistently highlight the staff's professionalism, friendliness, and extensive knowledge, making them feel understood and well-informed. Many appreciate the clear communication, efficiency, and thoroughness, noting that issues like wasp nests and bed bugs were dealt with quickly and effectively. Reviewers also value the transparency regarding services and fees, with some noting the absence of call-out charges and the provision of practical advice without unnecessary chemical treatments. The promptness of service, including next-day visits, and the helpful follow-ups are frequently mentioned as positive aspects.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Ben’s Bugs. From start to finish, Leah was professional, friendly, and incredibly thorough. She took the time to explain everything clearly, answered all my questions... See more

Rated 5 out of 5 stars

Amazing service from Bens Bugs Pest Control. Ben is very knowledgeable, he offered a quick service with no hidden fees and was very transparent about what would and wouldn’t work to prevent the probl... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Ben's Bugs. Good communication, able to attend site on same day that I reported the problem, resolved the problem (2 wasp's nests), reasonable charges. What's not to like!

Company replied

Rated 5 out of 5 stars

Fantastic experience with Bens Bugs. After spotting a potential wasps nest on our property, they provided immediate advice and came round very quickly. Friendly and professional, they dealt with the i... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

At Bens Bugs, we offer a complete solution to all pest control problems, in both domestic and commercial properties. We offer a one off service for all pest control emergencies and we also offer long term pest control solutions, for example pest control Contracts in Essex.Our engineers are fully qualified and insured. RSPH Level 2 Award in Pest Management


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a serious issue with bedbugs and…

I had a serious issue with bedbugs and had tried everything to get rid of them myself.
This company was recommended to me and have been fantastic from very first contact.
They really do care about the client and delivering a fantastic service,ive found them to be very informative about what treatment was needed and the aftercare.both very professional and have kept me up to date with what was happening at certain stages of treatment.
Since having the treatments theyve been in contact to make sure everythings ok.the customer service has been fantastic.
If i ever need pest control again,i wouldnt hesitate in using them or there services.
Big thank you to bens bugs pest control.

June 14, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Nikki,
Thank you for taking the time to leave us a review!

We are glad we could help and hopefully the issue is now under control.

If you need us again, please do not hesitate to get in touch.

Thanks again,

Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Top guy! Very helpful

Found Ben on google as I had an emergency over the jubilee bank holiday. Very personable, calm with very good customer service. Found the root of the problem due to his expertise and questioning. Went above and beyond with the help he gave me to maintain the issue and talked through steps and resolutions that I could understand.

Cannot echo the other reviews enough, top guy. Highly recommend.

June 13, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Ty,

Thank you for leaving us a great review! ⭐️
We are glad we could help in this situation and if you need any in future, please do not hesitate to give us a call!

Thank you!
Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Thank you to Bens Bugs Pest Control for…

Thank you to Bens Bugs Pest Control for supporting us for another year with a contract in the event of any issues arising.
Being on a building site and providing the services we provide, it is so important we have these measures in place.

May 23, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Sonia,
Thank you for taking the time to leave us a review.
We are pleased to be able to offer our services to a great organisation.

Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Needed some advice about an unwanted…

Needed some advice about an unwanted family of mice and Ben was great and his honestly about what was required is what a customer wants to hear.

Excellent service, friendly, professional and highly recommended.

April 12, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Miriam,

Thank you for taking the time to leave us a review!

We are pleased we could help and get the issue resolved.

If you need any help in the future, please do not hesitate to get in touch!

Thank you,
Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Rat Problem Resolved

I found Ben on Google, read his reviews and contacted him as a rat was in the house and cavity walls. Ben responded quickly and during the initial visit managed to establish quickly how the rat had entered the house and explained to me what he was going to do, carried out the work and made two further visits to check the problem was resolved. I found Ben very professional, polite and helpful and definitely recommend him to anyone who has any issues with pests.

March 8, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Jane,

Thank you for leaving Bens Bugs a 5* review.

We are glad we was able to help, get rid of the rodent issue and prevent them from returning.

If you need us anytime in the future, please do not hesitate to give us a call.

Many thanks,
Bens Bugs 🐝

Rated 5 out of 5 stars

Great service and lovely guy to

Great service and lovely guy to! 5* from me:)

March 5, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi,

Thank you for leaving us a review and you are pleased with our service.

If you need us again, please don’t hesitate to give us a call.

Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Top service right from the word go

Top service right from the word go. Ben got back to me quickly about my fly problem. He assessed it and a couple of days later came and sorted it efficiently and effectively. Very knowledgeable, explained in great detail about the cluster fly and showed me videos of the treatment in action. Happy with the price. Will highly recommend Ben to others. Thank you very much.

January 13, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Julie,

Thank you for leaving Bens Bugs a great review.
We was pleased we could help and get rid of the flies.

If you need us again, please do just give us a call.

All the best,
Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Excellent response to initial call and…

Excellent response to initial call and very thorough and meticulous follow up.
Highly recommend this company

January 13, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Chris,
Thank you for taking the time to leave us a review.
We are glad we could help and if you ever require our services again, please do not hesitate to get in touch.

All the best,
Bens Bugs Pest Control 🐝

Rated 5 out of 5 stars

Excellent service!

Excellent service and really quick response.
Smooth, and stress free treatment. Recommend to everyone 5*

January 7, 2022
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Sherri,

Thank you for leaving us a review!

We aim to keep the process and treatment as stress free for all of our customers as we know having any pest infestation can be stressful!

Thank you!
Bens Bugs Pest Control

Rated 5 out of 5 stars

The ant movie !!!!!

There is no job too big or small for this guy. I contacted Ben in regards to an ant problem I was having he came the same day and treated the affected Area. He was very helpful and very informative about the treatment he has used which with four children was brilliant to know. I haven’t seen a single ant since. Very friendly guy and if I run into any more pest problems Ben would be the first person I’d call !! Fab service !!!

October 20, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Ashley,

Thank you for taking the time to leave us a review.
We was glad we could help you, it is stressful enough having a pest control issue and not ideal to have it where the children play, so glad it is now sorted.

If you need us again, please do not hesitate to contact us.

Ben’s Bugs 🐝

Rated 5 out of 5 stars

Honest, reliable and great customer service

Ben goes above and beyond to help us when we noticed a few droppings from some unwanted visitors.

What’s really good about Ben is his honesty, he doesn’t try and over sell you something you don’t need and explains what he’s doing every step of the way.

I would recommend him to anyone who gets in a pest predicament

October 15, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Mike,

Thank you for leaving Ben’s Bugs a great review.
We are always as honest as can be with every customer.
We are really pleased we could help and if you ever need us again, please do not hesitate to give us a call.

Thanks again,
Bens Bugs 🐝

Rated 5 out of 5 stars

Thoroughly Recommend Bens Bugs Control

I got recommended Ben , through a friend, after a tenant, had left my property infested , he was professional, and friendly, and did his upmost to re assure me , and went above and beyond, making sure property was clear of infestation, even putting monitors down , after treatment, as extra precaution, anyone that has to go down this route , would highly recommend Ben , as I now can enter and decorate property without any worries, thank you!

October 9, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Vicky,

Thank you for leaving us a great 5* review.

It’s really great to here this feedback, we do our upmost to reassure our customers as we understand how stressful having any sort of pest issue is.

Please thank your friend who recommended us to you as we always appreciate recommendations.

If you ever need us again, please just give us a call and we’ll be more than happy to help.

Ben’s Bugs 🐝

Rated 5 out of 5 stars

Professional service

I had a great experience. Ben was really professional and dealt with the issue with great expertise. Thank you!

October 6, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Mrs Milne,

Thank you for taking the time to leave us a 5* review.
We are glad to hear you had a great experience.

We are only a phone call away if you need us again.

Ben’s Bugs 🐝

Rated 5 out of 5 stars

Had a ant infestation and Ben’s bugs…

Had a ant infestation and Ben’s bugs came to the rescue! He was on time and got the job done ASAP no messing around, great service

October 5, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Gerri,

Thank you for taking the time to leave Ben’s Bugs a review.
We are glad we could treat the ant infestation quickly and we will review and monitor on the next visit.

In the meantime if you need us, please just call.

Thanks
Ben’s Bugs 🐝

Rated 5 out of 5 stars

Excellent professional service

Excellent service. Professional, reliable and friendly. I wouldn't hesitate to use Ben again whenever I had pest control issues. Best service by far.

October 5, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi James,

Thank you for your review and we are glad you are happy with our service and the job we done.

If you needed us again, please do not hesitate to get in touch!

Many thanks
Ben’s Bugs 🐝

Rated 5 out of 5 stars

Excellent Service!

We were in the dreaded situation where we had to call out pest control to deal with a rat infestation. Ben came and undertook a really thorough assessment of our house and surroundings. He was so informative, told us exactly what the process would entail, realistic timelines and gave us a wealth of information and facts to prevent this happening again. He was here evenings and weekends to remedy the situation and went above and beyond anything I had expected really. Great guy, excellent service. Would definitely recommend.

October 1, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Danielle,

Thank you for leaving us a great review and comments on the service you received. We are always transparent as possible with what the job is going to consist of and a realistic time frame to get the situation under control.

I’m glad to hear the issue is now sorted & we are always on the end of the phone is you need us again.

Thanks again,
Ben’s Bugs 🐝

Rated 5 out of 5 stars

Fantastic service

Fantastic service, knowledgeable and affective, would highly recommend

October 1, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Rob,

We are happy to hear you had a fantastic service.
We always strive to improve & appreciate all feedback.

Thanks for taking the time to leave us a review and if you need us again, you know where we are.

Ben’s Bugs 🐝

Rated 5 out of 5 stars

Found Ben to be really helpful &…

Found Ben to be really helpful & knowledgeable.
He came round within a day of us calling & dealt with our rat problem in our loft quickly & efficiently.

October 1, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Ian,

Thank you for leaving Ben’s Bugs a review!
We are really pleased we could sort quickly!

If you need us again, please do not hesitate to contact us.

Many thanks
Ben’s Bugs 🐝

Rated 5 out of 5 stars

What a lovely man to do business with

What a lovely man to do business with. Came out the next day and sorted the issue straight away. Very reasonable prices and would recommend to any business and to the general public.

October 1, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi K&L,

Thank you so much for leaving Ben’s Bugs a review.
We are glad the wasps have gone!

We appreciate any recommendations.

Thank you
Ben’s Bugs 🐝

Rated 5 out of 5 stars

Highly recommend

Ben came to my property as I had a mice problem. He quickly identified where they were entering my property. He explained in detail what needed to be done. Really put me at ease. He carried out the work required, explaining what he had done along the way for peace of mind. Really pleased - extremely professional and was a first time fix. Would highly recommend. Thank you

September 24, 2021
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Soph,

Thanks for leaving Ben’s Bugs a 5* review!

I’m glad it worked first time, however if you need us again you know where we are!

Ben’s Bugs 🐝

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