Berry Bouquets  Reviews 

Arrived on time. Beautifully packaged so no damage in
Transit. Incredibly beautiful and fresh. The birthday girl managed to eat a few but her guests had to try too and the greenery went to the deer. Star of the tea party and enjoyed by all. Highly recommend.

Be warned before using this company. We ordered 3 ‘bouquets’ for a special birthday party. What arrived was a mess. The fruit was all past its best and soggy/falling over and the chocolate had broken off and melted everywhere. It clearly hadn’t been kept upright or packed properly, wasn’t fit for purpose at all and had to all be thrown away. To make matters worse, there was no ability to speak with them. I tried the company’s phone number repeatedly and it was out of service. They replied to one email after the event, asking me for photos, but have since then have ignored the photos and all of my efforts to follow up with them. I have chased several times to try to let them respond before leaving a bad review but they have chosen to ignore this opportunity. Complete and utter waste of money, left us in the lurch and zero effort to make good by refunding the cost or even acknowledging the issues. Buyer beware.

I ordered a get well bouquet with a mug and a balloon to be delivered to recipient via dpd.

dpd stated am delivery . Was a pm delivery . Wrong bouquet delivered. Called Berry Bouquet at 420pm . No reply repeatedly ringing. Have emailed them asking for immideate sending of correct order or a refund and have had to start a complaints procedure.

On 6th Aug ,9 days after complaining, I received a full refund with a request to consider removing the initial 1 star review from this site. Thank you. It is appreciated .

This gives me confidence to retry them and will do so .

I ordered the Celebration Bouquet regular which cost over £80 including delivery to be delivered to a consultant at a hospital in Guildford. I gave very detailed delivery instructions. Their nominated courier DPD left the box outside the hospital. The fruit was inedible and what was meant to be thank you gift was an embarrassing disaster.

I ordered a bouquet of chocolate covered strawberries for my Mum 70th birthday. They were in a disgraceful mess on arrival. I contacted the company with no response. I wish trustpilot allowed photos to be uploaded. The Berry bouquet was expensive and what I received was a complete mess. It was really embarrassing giving this gift to my mum. I am now thinking that this is not a legitimate company because what they delivered was totally unacceptable as well as not answering my email.

Placed an order and then it disappeared. I received no confirmation email and my account is showing empty while the charge is on my credit card. Have tried to use their live chat for the past hour and have been queue position 1 for the majority of it, no response.
Tried calling their number and it is not in service. Sent an email, no response as of yet but I'm not holding my breath.
Have since contacted them via WhatsApp which they did respond to. No idea what happened to the original confirmation email but they sent it again. I was told their phone lines are being switched over or something and that the people on the live chat only pop in a couple times a day. I suggested they remove those modes of contact from their website because it's frustrating to attempt contact for issues and be unable to reach anyone.

I received one of these orders as an anniversary gift and was so disappointed, they look nothing like the picture and are expensive. Some of the strawberries were spoilt and some had a bitter taste.
The extras my husband paid for came in a separate box not as part of the fruit bouquet, the dates still had stones in and I nearly broke a tooth. The orange was just coped and still had peel on.
The customer service is shocking as when my husband telephoned the number it just kept saying unavailable so tried the WhatsApp and the message was read but no response,
Would not recommend at all.

I ordered a celebration bouquet for my cousin and forgot to add her delivery address. I got in touch with them and gave them the correct address which they actioned straightaway. Their customer service was second to none and I’m very happy that this wonderfully healthy fruit basket will be sent to her . Thank you Berry Bouquet for being so fabulous !

Very quick service and reasonable prices… also fruit was fresh

This was our third time ordering from Berry Bouquets and to be honest we were slightly disappointed with the fruit basket we received. Since this was out of character from the first two deliveries which were fresh and looked amazing, we reached out to Berry Bouquets. After explaining our issues with them, instantly and without hesitation, a replacement fruit bouquet was sent out. Less than 12 hours later our friends received the fruit which was perfectly delivered and we hear, tasted amazing.

Moral of the story - don't always judge a company if you receive something that is not quite right. Mistakes happen in life, but it is how you deal with them that distinguishes great companies - great customer interaction goes a long way.

So thank you again for your lovely fruit basket, definitely will be using you again in the future.

AVOID.
I ordered a bouquet around Christmas time and I was extremely embarassed as I took this as a gift for the family hosting. When we began to eat there was mould and extremely old strawberries underneath the chocolate and also within the bouquet. I contacted the company who ignored me. Finally they offered a replacement which never came!
I also ordered some chocolate covered dates that came in a presentation box that had typos on it. This company use cheap old fruit . Just avoid.

Excellent product, excellent service. Have ordered multiple times for gifts and will continue to do so .

Ordered a XLarge fruit bouquet with chocolate strawberries. With delivery it was nearly £80. From the photo the recipient sent, it didn’t look like £80 worth to me. They really need to be clear on the website what you are paying for (photos of different sizes).

Really delicious and beautiful bouquet! I ordered the Berry Choc Bouquet and everyone loved it and said it looked beautiful and tasted fresh. I will be ordering again !

Ordered Saturday for delivery Monday (I know it is short notice, but we live in NZ and only realised on the Saturday that Mother's Day was on Sunday). Goods arrived lunchtime Tuesday, the bouquet (a strawberry bouquet covered in nuts/sugar/chocolate) looked absolutely amazing, but upon opening the fruit had turned to mush. Out of approximately 50 strawberries, maybe only 8 were edible. Unsure if the fault lies with the courier company not refrigerating, however two emails later to Berry Bouquets and still no response / explanation. What we had done for a special occasion was ruined.

Really good customer service. Fresh fruit. Beautiful design. Worth every penny. Good for special occasions.

I’m extremely disappointed with my experience. The fruit I received was already rotting when it arrived — several pieces were visibly moldy and smelled bad straight out of the box. It was clearly not fresh and completely unacceptable quality.

What made the situation worse was the customer service. When I contacted them to explain the issue, instead of apologizing or trying to make it right, they argued with me and questioned whether the fruit was actually spoiled. It felt dismissive and unprofessional.

I expected better quality control and at the very least respectful customer support. Unfortunately, I can’t recommend this company based on my experience.

Sent the wrong item and stale fruits and when I had contacted them to simply notify them they were aggressive rude and defensive also threatened to come to my address

I’ve sent these bouquets a couple of times to friends and relatives. It’s a nice unusual and healthy gift. Sometimes people get too many flowers so it’s a unique gift.
Recently I sent a bouquet to my partner as a healthy valentine. We had a slight issue with delivery but Berry bouquet sorted it with no issues. A great company to deal with. Would highly recommend.

OK - just don't order from this company!
I placed a valentine day order and they did turn up late in that day. I was disappointed at not receiving the extras (orange segments and apple wedges) and emailed them immediately. Later that evening, my wife tucked in to her treat, only to find that some strawberries were rotten. More emails sent. One week later and they still have not responded or indeed refunded the order shortage. THEY JUST DON'T CARE - DON'T DEAL WITH THEM.