Berry Bouquets  Reviews 337

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the exceptional service, finding the staff to be very helpful and responsive, often going above and beyond to assist with order changes or delivery issues. Many people appreciate the product quality, describing the fruit as fresh, delicious, and beautifully presented, making for a unique and well-received gift. However, some people were dissatisfied with the product and delivery. There are mentions of bouquets arriving damaged, with fruit falling off or being overripe and moldy. Some customers also experienced issues with incorrect deliveries, late arrivals, or items not matching the online descriptions, leading to disappointment and embarrassment.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, describing it as an... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the delicious and beautifully... See more

Delivery service

Consumers find delivery service to be ambiguous, with some praising fast and on-time arrivals, even for... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the convenience and... See more

Service

Users describe positive interactions with service, highlighting the responsiveness and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... See more

Rated 5 out of 5 stars

Today I have been trying to make an order. Came into some difficulties and used whats app. Quick response and informative form Jess.when again my order didn’t go through Jess contacted me to off... See more

Rated 5 out of 5 stars

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... See more

Rated 5 out of 5 stars

I once received a Berry Bouquet gift and loved it. Since then, I've been sending to friends and family as a birthday, thank you or celebratory gifts. These are amazing creations, beautifully present... See more


Company details

Written by the company

The Perfect Gift For All Occasions 😊


Contact info

3.7

Average

TrustScore 3.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Error was rectified - happy in the end

Originally had an issue but was ultimately rectified and suitable replacement sent a few days later. I had ordered a fruit-only bouquet for my mum who was just home from an operation to remove her gallbladder. However a substitute with chocolate dipped strawberries was sent, but she is not allowed to eat fat so it wasn't suitable. Also the written message from me was missing. I had difficulties contacting the site at first (they seemed to be suffering IT issues) but they did get in touch, and sent a replacement free of charge. The replacement was juicy and delicious and was gobbled up by mum & family. Thank you for sorting and I would use again. Cheers.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

I had a problem with the message I wrote, but they absolutely surpassed themselves to rectify this. They went above and beyond to ensure I was happy and that shows you what a first class company this is. I would totally recommend them.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Sumptuous strawbs!

I ordered some chocolate covered strawberries for my daughter's 8th birthday at her request on very short notice. They arrived the next day, beautifully packaged, and my daughter was stunned by how beautiful they looked! She says they aren't just good, they're fantastic and out of this world! I can vouch for this as I have had a couple to try for myself! They were incredibly fresh and very well packaged. Thank you for making my daughter's day with these sumptuous strawberries!

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing. The bouquet I ordered as a gift looked nothing like the bouquet I ordered from the website, it was a cheap replacement. I complained and was told "We sent out an alternative design with the same fruits as the star bouquet which we feel Looks just as nice.
Please bear in mind we are very busy and we do state that the designs can change depending on availability. We also state pots and baskets are used and can vary as we have a weekly delivery of new stock. " In other words, Berry Bouquet can send out exactly what they want, regardless of what you order and pay for. Buyers be aware. I was offered a £7 off my next purchase (I paid around £40 for the bouquet!) or for a driver to collect it. I was too embarrassed to put the recipient through that ordeal. Would never order again.

March 11, 2022
Berry Bouquets  logo

Reply from Berry Bouquets

We are so sorry but we can’t find your details please can you get in touch so we can look into this further.
Sincerely
Berry Bouquets

Rated 5 out of 5 stars

Using U.K site

Using U.K. site to gift family and friends
Truly showpiece bouquets
It is not cheap so ‘nice to receive photos from family and see such a spectacular bouquet
Dipped strawberries pleased the children
My second purchase to Scottish addresses and both arrived in tip top shape in due time
It’s great to hear a “ wow “ from a recipient
I’d seen in US already , this sister brand is the best I can find. There are other vendors but berrybouquet is reliable and easy to use website
PayPal accepted

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

My Retirement Do after 32 years with…

My Retirement Do after 32 years with same company….. I wanted to go out with a BANG!
It’s customary to provide a culinary treat for colleagues, so I called on Berry Bouquets, I had many questions to ask, they were very promptly answered with satisfaction.
When my two large Bouquets were delivered on time, they were totally amazing !
Every one of my colleagues were blown away and asking me for the Name of the company.
It certainly was the best choice!
I can’t thank them enough and I will definitely be using these lovely guys again 🙌

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service provided.

Excellent service provided.. My delivery was prioritised and was made sure to have it packed and sent of the same day to be delivered for the next day. fast and effective.: family members and friends have ordered in the past as well as for Valentine’s Day the bouquets are amazing and packaging is very well done.. I had a small issue with my order the generous lady made it priority to have it sorted out within minutes.. fast and quick service.. I would certainly recommend them for anyone looking for an amazing gift for their loved one and I will surely be ordering again..

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

This is an amazing gift to receive

This is an amazing gift to receive, beautifully presented and very tasty. I'd recommend it to anyone, especially as you can get your chocolate hit along with so much healthy fruit.

February 3, 2022
Unprompted review
Rated 5 out of 5 stars

Order being re-delivered

After an initial hiccup, order now delivered and recipients very very happy. Thanks

January 19, 2022
Unprompted review
Berry Bouquets  logo

Reply from Berry Bouquets

Thank you so much for allowing us to make things right. As mentioned this was sent out but it seems unfortunately the neighbour did not make the recipient aware.
Sincerely
Berry Bouquets

Rated 4 out of 5 stars

The bouquet was absolutely delightful

The bouquet was absolutely delightful. There was an issue with the delivery which was the fault of the delivery company, however, Berry Bouquets, responded super quick to rectify the problem. Would use them again for sure.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Caring staff hick up with delivery in Ireland
Sorted helpfully and with sincerity
Product amazing on all counts
Highly recommended

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

I can’t thank this company enough!

I can’t thank this company enough!

Last year and this year I used this company to deliver Christmas gifts to friends of mine in the UK and each time it has been a pleasure dealing with this company!!

The world doesn’t seem to consistently have the kind of company of this caliber anymore!!! Their customer service is of an excellent era gone by!

The responses to my questions were answered quickly and they treated me as my time was important!

I wish they could train many businesses to operate this way!!!

If there were a choice of 10 stars I would have picked it!

January 7, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look