For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more
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See what reviewers are saying
Hi very pleased but had a small problem with one of the legs bath stool the lady on the phone was so helpful said I will post out another seat immediately. Would definitely use again as it was a ma... See more
Item arrived was a described does the job assisting elderly mother over the French door threshold out of the bungalow on to the ramp.
I bought the chair raiser after buying another product which was basically independent leg extensions. Suffice to say they were unstable on the carpeted suface, so I opted for the more integrated solu... See more
Company details
Written by the company
At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.
Contact info
Creamery Industrial Estate, Kenlis Road, PR3 1GD, Preston, United Kingdom
- 01524 888453
- contact@betterindependentliving.co.uk
- betterindependentliving.co.uk
4.7
Excellent
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy transaction
Excellent website with all the information I needed to know when looking for an aid to help with bathing. Easy ordering and item arrived as promised. Thank you
August 1, 2025
Unprompted review
Excellent service
Good product, excellent ordering and delivery service.
July 31, 2025
Unprompted review
All round excellence
Quality product at a competitive price, from a faultless website, promptly delivered, well packaged - well done.
July 31, 2025
Unprompted review
Good customer service
Good customer service! My order was processed quickly and was delivered swiftly.
July 30, 2025
Unprompted review
Quality products!
Great quality product half step has made life easier for elderly parent. Notifications and updates were great from Independent Living. Order and dispatch of goods were processed promptly. The only small niggle out of the companies control was carrier DHL failed delivery on specified day. The order was then delivered the next morning. I would buy again from Independent Living.
July 30, 2025
Unprompted review
The company did well,problem with…
The company did well,problem with delivery and box all bashed,paid for dated delivery, it didn't turn up, average rating because of quality of delivery, handles on unit dont tighten properly, OK to use, doubt I would use again
July 24, 2025
Unprompted review
Excellent
A first class service from start to finish
Easy website, good information on products, and fair prices.
Highly recommended
July 11, 2025
Unprompted review
Excellent product,Freestyle
Excellent product,Freestyle , wife loves it, good service and communication
June 30, 2025
Great company, great product
Great experience from ordering to delivery. Good quality knee scooter, very much needed after ankle surgery.
June 25, 2025
Good value and very quick delivery.
July 5, 2025
Unprompted review
Over bath shower
Great for sitting under the shower easy to get in and out of the bath, makes my life easy.
July 7, 2025
Unprompted review
Good product and price with quick…
Good product and price with quick delivery
July 1, 2025
Unprompted review
Good communication & parcel arrived…
Good communication & parcel arrived promptly & before scheduled date.
June 27, 2025
Unprompted review
Instructions for putting together not very good
The instructions are nothing like what you have to do. It just states slotting things in and doesn’t mention anything about screwing together and which to screw first. Read the instructions a few times before realising what I had to do. Also the side table ? Was wobbly when fixed so didn’t fit.
June 25, 2025
Unprompted review
Been looking for something to “control”…
Been looking for something to “control” my walking stick for ages. Thank you!
June 23, 2025
Unprompted review
Good price & great service
Reduced price & best on Internet at the time of purchase. Kept informed of delivery status throughout. Great service overall.
June 19, 2025
Unprompted review
The product is of very good quality
The product is of very good quality. The parts supplied are very easy to assemble and the instructions for use are very easy to follow. It arrived within 3 days and at a reduced price. I am obviously happy with my purchase.
June 20, 2025
Unprompted review
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