For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more
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Hi very pleased but had a small problem with one of the legs bath stool the lady on the phone was so helpful said I will post out another seat immediately. Would definitely use again as it was a ma... See more
Item arrived was a described does the job assisting elderly mother over the French door threshold out of the bungalow on to the ramp.
I bought the chair raiser after buying another product which was basically independent leg extensions. Suffice to say they were unstable on the carpeted suface, so I opted for the more integrated solu... See more
Company details
Written by the company
At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.
Contact info
Creamery Industrial Estate, Kenlis Road, PR3 1GD, Preston, United Kingdom
- 01524 888453
- contact@betterindependentliving.co.uk
- betterindependentliving.co.uk
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good delivery time easy to use and…
good delivery time easy to use and comfortable readings simple to read
Excellent experience all round
The items available to support independent living on the website were wide ranging and of excellent quality whilst non-payment of VAT helps a low budget. The Buckingham non-folding walker caddy which I purchased for my Mum fitted perfectly, with ease. It is made from a very durable lightweight material which is easily cleaned. The space inside the caddy was more than adequate for Mum’s needs and the tabletop ideal for her to lean on whilst doing a Wordsearch/colouring etc. The cup holder which came with it will no doubt prove useful in the future too. The whole process online was seamless, payment was simple and communication was timely. The caddy was delivered within the week, as advertised. Mum is delighted with it and it will mean she can have her possessions to hand wherever she roams. A brilliant addition to her walking frame and one which I would highly recommend to others.
Service was good purchased a wheelchair…
Service was good purchased a wheelchair bag to.put on back of wheelchair was a good quality bag but unfortunately just to small sent email for return label and there was no problems will deal with this company again
A quality product at a good price.
A quality product at a good price.Kept informed of delivery details
Cheaper than branded website
Cheaper than branded website, allowed VAT to be claimed back, easy to use website and great service.
The item arrived quickly and was easy…
The item arrived quickly and was easy to set up. We have yet to use it in earnest as it has been purchased to help make our elderly wedding guests trips to the loo more smooth.
The folding support frame for the…
The folding support frame for the toilet has already made a difference . Also knowing I can fold take away when I go to my son
The slanted arms making easy to assist standing .. also adjustable hight to suit yourself
Great value, and first class from start to finish.
The product was delivered on time and in good condition, easy to adjust height, and was in use just minutes after delivery. The item is well made and sturdy, delivery information from courier was on time and helpful. From start to finish, everything first class.
Great bit of kit for trikes
Ordered the badge defender and it arrived in a few days, more than happy with it
Very patient as shop
Very patient as shop, they were quick and easy to order from and very quick with refund when needed, thanks.
Product as described and reasonable…
Product as described and reasonable price. Delivered when promised. Very pleased.
Well made, doesn't look like a commode!
Mum wanted a commode that didn't look like one, I found BIL on an internet search and they had exactly what she was looking for. I arranged speedy delivery as I wanted to be there when it arrived (due to address issues where she lives) The item was well packed, not too much unnecessary packaging which was pleasing. It was light to manoevre and looks just like a normal chair, with a comfy cushion.
Threshold problem solved
My wife has a disability that makes her unable to walk very far and easily especially in and out of our house I.e getting over the threshold of the front door as the level each side of the door is different, so looking at this website I found the aluminium up and over threshold plate to protect the channels in the threshold it works really well even with my weight lol meaning it's thickness is ideal for the job,I've now have made a ramp from the front step to the footpath so I now can wheel my wife from the path straight into my house no problem.
Great product and not too expensive, I didn't want to ruin the channels in the threshold as the door is new.
Quick service
Quick service, delivered to where I asked it to be delivered to in an email (as there was no option to put instructions on the website when ordering) as Mum's block of flats postcode & street address is not the best place to deliver parcels to. Product was as described (Lloyd Loom style commode) light and easy to carry and is a very functional and comfortable bedroom chair for a frail elderly person to sit on. Well packed, minimal excessive packaging
Happy with purchase experience Very quick delivery and good…
Very quick delivery and good communication
Quick delivery
Quick delivery. Reasonably strong and the adjustable legs are helpful. More height for the screw legs would have been really good.
Item was delivered in good time and was…
Item was delivered in good time and was what I was looking for.

Reply from Better Independent Living
My stick came very quick and I love the…
My stick came very quick and I love the colour, I will definitely buying another colour.

Reply from Better Independent Living
Good little kettle
While the kettle is pretty expensive for a small kettle: it big button's really good
The weights well balanced
The bace is safe and doesn't have the core too short or coming off the kettle like alot of others
It's just well designed for disabled people. Ta

Reply from Better Independent Living
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