Betterthanpartex Reviews 

249
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team at Better Than Part Ex were a pleasure to deal with, from a transparent initial valuation, to the hassle free sale process. Will definitely be using them again for future car sales. If you wa... See more

Company replied

Rated 5 out of 5 stars

Great service during strange Covid times. Shane was responsive throughout all communications, provided all the info I needed and questions i asked. Arranged for the car to be ready to go as soon as... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. I turned up not realising due to covid things were appointment only. When I called late on a bank holiday to try view and test drive a vehicle they got someone... See more

Rated 5 out of 5 stars

I was nervous- never bought a car online and just on a video before! It is actually better than the pictures- very clean, newly MoTd, everything as described. My finance was arranged within the day,... See more

Company details

  1. Car Dealer

Information provided by various external sources

Cars for sale in Essex, Competitive finance deals, Part exchanges welcome, No deposit finance available, Call now! 01702 808260


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(249)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Shane and Ben

Great service from Shane and Ben, they made an offer for my car which I accepted at lunchtime . Ben came that evening checked the car and was happy and advised on the paperwork etc... Shane then made Bacs payment and the money was in my account within a few minutes. Ben then took the car that evening. Great service from start to finish.

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I've been to many car dealerships over the years and I can say the service was top notch. I didn't purchase the car in the end due to my personal preference for another car. Although I didn't purchase, customer service and communication was excellent. I'd highly recommend their business for your next purchase.

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Selling a car to BTPE couldn't be simpler

We've sold most of our cars back to BMW when we get a new one. We were approached by the guys at BTPE to buy the most recent one 2 days ago. They offered a price and said they'd take it with no messing around. They turned up today, paid the agreed price and took the car - no messing around. It was actually easier and quicker than selling it back to a factory dealer. Quick, simple transaction as they said it would be. Happy to recommend highly and will do business with them again

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I turned up not realising due to covid things were appointment only. When I called late on a bank holiday to try view and test drive a vehicle they got someone down to let me take a look.

Drove the car, decided it was a yes and went for finance which was arranged easily and finalised within a day, paid out and vehicle collected the following day.

All in all a great experience from better than part ex.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

No issues

No issues. I knew what I wanted and got it. Staff were friendly and helpful. Would recommend.

May 5, 2021
Unprompted review
Rated 1 out of 5 stars

Non refund of refundable deposit

NEVER give this company any money to test drive a car as they say its refundable but don't. I gave them a £100 deposit on 7th April and still no sign of it despite numerous phone calls and text messages there is still no refund today 20th April 2021. I am now taking further steps to reclaim my money along with any additional costs added.

****UPDATE****
Hi Shane director of Betterthanpartex thanking you for taking the time to reply to my review even though it is full of lies. Firstly you told me that you needed to take a returnable deposit to enable us to take the car for a test drive. (See transcript of your message which states this).

"Yes of course we would just need a £100 refundable deposit to book you in, Yes driving licence is fine"

This from a screenshot of the texts you sent me, and will be used as evidence along with others ones promising refund of payment and even offering more that the £100.00 if I take the reviews down.
In your reply below you have just showed the world that you are a liar who can't be trusted.
So to confirm in writing I paid you a returnable deposit for a test drive of £100.00 on the 7th April for a test drive on the 8th. Then followed numerous promises from yourself to refund the money. It is now the 25th April and I am still waiting for the refund !

April 21, 2021
Unprompted review
Betterthanpartex logo

Reply from Betterthanpartex

Hi Donna, Firstly thank you for taking the time to review our business on all three platforms, As It helps us grow as a business, We are disappointed to see that you have felt the need to leave 1 star on every platform when we have tried to return your deposit on several occasions, Even offering you £125 which is more than the £100 non refundable deposit you left in the first place, The vehicle you viewed was fully prepared in immaculate condition as is all of our cars, You decided not to go ahead even though we offered you the full amount quoted for your part exchange which had lots of damage, We wouldn't normally refund small deposits unless you find an issue with the vehicle you was purchasing, But on this occasion we decided to refund you, Subject to you removing these unfair and dishonest reviews, Unfortunately you have decided to not take a refund of £125 which is more than you left & would rather leave these untruthful reviews up, If you change your mind & would like your refund please give us a call on 01702 808260 and we will be more than happy to help.

Regards
Betterthanpartex Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look