We have received such excellent service form BGAstore. We reported our damaged in transit order and they sent a replacement straight away and kept in touch with updates on email. We are very grateful.... See more
Company replied
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See what reviewers are saying
Worst experience I've had buying something online. Order was stuck in limbo for 5 weeks while I tried to deal with their ai bots. Only involving the ombudsman got them to reimburse me. Buyer beware... See more
Company replied
the glass on the largest frame that I ordered arrived damaged (scratches visible, also when the protection layer is partially taken off), I would like to receive a non damaged product but the return... See more
Company replied
Very nice albums, the quality is there. The only small observation is that the album has a small defect on the inside side of the cover due to the friction with the spiral. I would suggest to the supp... See more
3.7
Average
8K reviews
Asks customers to review
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Reply from BGASTORE.FR
Bonjour,
Nous sommes ravis d'apprendre que le produit que vous aviez commandé vous ai convenu.
Nous vous souhaitons donc une belle journée.
Cdt.
The frames arrived on time
The frames arrived on time, with very good protective packing so no damage. I will certainly recommend you and will use your company again.
Thank you
January 25, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
Please change your delivery company
Livré par GLS. Si vous êtes en France, ne commandez surtout pas car sinon vous serez en galère.
Please don't buy because it's delivered by GLS. Awful service and shady company. I had hard time getting the parcel.
Sinon produit conforme mais sans support de l'accroche.
January 25, 2023
Reply from BGASTORE.FR
Bonjour,
Nous sommes navrés d'apprendre que vous ayez eu une mauvaise expérience avec GLS.
GLS est malheureusement le seul prestataire que nous utilisons.
Passez une belle journée.
Cdt.
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
Great quality and fast delivery 👍🏻
January 19, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
Great product and customer service when…
Great product and customer service when I had a problem with my order.
January 11, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
rapidite du service
January 10, 2023
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
CDT.
A fail for delivery
Please, have a look on the request I made when ordering (the written instructions I filed in the dedicated box on the order page) This is about the date I did request for délivrer.
In a short way : YOU FAILED
December 28, 2022
Reply from BGASTORE.FR
Hello there,
We are sorry to hear that you did not receive your order.
Please contact us to our customer service e-mail adress so we can assist you : Info@bgastore.fr
Kind regards.
Rupture de stock
December 11, 2022
Reply from BGASTORE.FR
Bonjour,
Nous sommes navrés d'apprendre que vous n'ayez pas trouvé les quantités qu'ils vous fallait.
Je vous invite à contacter le service client si vous souhaitiez recevoir des informations sur le stock du produit.
Cdt.
Tutto bene
Quick shipment, well packaged and item up to description. Everything ok !
December 12, 2022
Reply from BGASTORE.FR
Hello there,
Thanks for your amazing review !
Wishing you a great day.
Kind regards.
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
Not buying again
I order a frame, it arrived in bad conditions, I emailed customer service 2 times, no response. I am very disappointed. Definitely not buying again…
I hope they will respond and I can get a refund.
November 26, 2022
Reply from BGASTORE.FR
Hello there,
We are sorry to hear that you had a bad experience purchasing with us.
There has been delays with our answers due to the period of sales and we will contact you soon to solve the issue with the damaged products !
Wishing you a great week.
Kind regards.
Très belle finition et dimension exacte…
Très belle finition et dimension exacte pour photo A3;
December 1, 2022
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cordialement.
Transaction rapide et facile
November 22, 2022
Reply from BGASTORE.FR
Bonjour,
Nous vous remercions pour votre avis positif.
Passez une belle journée.
Cdt.
Reply from BGASTORE.FR
Bonjour,
Je vous remercie pour votre avis,
Passez une belle journée !
Cordialement.
No notifications about out of stock articles
Once again some articles are out of stock in my order, when they were in stock on the website when I ordered. Once again no one told me anything, I had to ask why things were taking so much time.
And once again I get a dissatisfying answer telling me that I just need to wait. 2-4 business days just turned into a month. Thanks.
May 25, 2022
Reply from BGASTORE.FR
Hello there,
Sorry that you had trouble while ordering with us. It happens that sometimes we find some damaged products while checking the stock or while making orders for our dear customers. We however always find a solution for our customers in the way that satisfy them the most. I can also see that we did solve your issue but you can still contact us at info@bgastore.fr if you had any questions regarding your order.
Service excellent
May 15, 2022
Never received my parcel and it’s…
Never received my parcel and it’s stated as delivery 🤷🏽♀️
April 26, 2022
Reply from BGASTORE.FR
Si vous n'avez pas reçu votre commande, merci d'envoyer un email à info@bgastore.fr. Nous sommes là pour vous aider.
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