I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more
Company replied
I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more
Company replied
Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything. Painless experience in being able to get storage at a very reasonable rate. Clean and t... See more
Company replied
Company details
Information provided by various external sources
Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access
Contact info
690 London Road, RM20 3LD, Grays, United Kingdom
- 01708 862 787
- Sana@bigbluesquirrel.co.uk
- bigbluesquirrel.co.uk
4.8
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Helpful, Safe & Secure
Really lovely, friendly and helpful staff.
Easy to access and my belongings feel safe and secure.
November 3, 2023
Reply from Big Blue Squirrel Self Storage
Thank you so much Daisy for the 5 star review! We aim to make the process of selecting a suitable storage unit as informed and as easy as possible and we are glad you found it helpful!
Hope you are enjoying your stay with us at Big Blue Squirrel Self Storage!
Reply from Big Blue Squirrel Self Storage
Thank you so much Raluca for the 5 star review! We aim to make the process of selecting a suitable storage unit as informed and as easy as possible and we are glad you found it helpful!
Hope you are enjoying your stay with us at Big Blue Squirrel Self Storage!
The staff were very helpful and went…
The staff were very helpful and went through all the sizes of storage unit to ensure that we had exactly what we needed.
September 23, 2023
Reply from Big Blue Squirrel Self Storage
Thank you so much Nichola for the 5 star review! We aim to make the process of selecting a suitable storage unit as informed and as easy as possible and we are glad you found it helpful!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Very welcoming and friendly service
Very welcoming and friendly service. Great value for money will definitely be using again
September 18, 2023
Reply from Big Blue Squirrel Self Storage
Thank you so much Jason for the 5* review! We aim to provide great value for money for our customers and we are pleased that you feel we are doing just that. Hope you enjoy your stay with us and we look forward to seeing you again in the future!
Great experience
Really helpful staff and so easy to arrange. Plus they have everything you will need to make it simple for you. Brilliant!
August 18, 2023
Reply from Big Blue Squirrel Self Storage
Thank you so much for the positive feedback. It is our mission at Big Blue Squirrel Self Storage to make the experience of getting a storage unit as simple as possible. Hope you enjoy your stay with us!
Lovely staff
August 14, 2023
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you for the 5* review Lisa! Our staff aim to go the extra mile to assist our customers and the team will be thrilled to hear your feedback. Hope you enjoy your stay with us at Big Blue Squirrel!
The elevator is a complete pain
The elevator is a complete pain, there are never enough trolleys and acces to the unit it is very narrowed due to opening hours when most of people will be working during the opening hours of the storage facility, overall service is poor for the money
July 30, 2023
Reply from Big Blue Squirrel Self Storage
Hi Adrian,
We are sorry that you felt the need to give us a 1 star rating. As you can see from previous reviews we have received, a lot of our customers have given us 5 star reviews and are more than happy storing at Big Blue Squirrel Self Storage and feel that the service is great value for money.
All customers are provided training on how to use the lift when they move in and sometimes issues related to the lift that are outside of our control occur but we aim to ensure such matters are rectified very quickly.
We have several trolleys available for customers to use to transport their items around the building. However there may be occasions where there is a high level of traffic in-store which may impact availability of the lift and trolleys, though this is infrequent.
We are also very transparent when it comes to our opening hours which you can find on the landing page of our website, on Google and on various signage around the building, as well as informing customers verbally at the point of making an enquiry with us and again when they move into the storage unit.
We are sorry to hear that you feel our service is poor value for money. We can see on your account that you were offered 50% off your first 4 weeks rental when you moved into your storage unit.
Please do not hesitate to contact us if you wish to discuss this matter further.
Kind regards,
Big Blue Squirrel Self Storage
Reply from Big Blue Squirrel Self Storage
Thank you Laura for the 5* review. We aim to provide an efficient and effective service and we're pleased that you think we are doing just that. Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Excellent service no problems getting…
Excellent service no problems getting everything set up.
July 2, 2023
Reply from Big Blue Squirrel Self Storage
Thank you Larry for the 5* review. We aim to make the move in process as seamless and stress-free as we possibly can. Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Reply from Big Blue Squirrel Self Storage
Thank you very much for the positive interview. We strive to assist our customers as best as possible. Hope you enjoy your stay with us!
Very organised people very helpful and…
Very organised people very helpful and friendly
Would not hesitate to recommend
April 17, 2023
Reply from Big Blue Squirrel Self Storage
Thank you for the 5* review Richard. Hope you enjoy your stay with us!
Really easy process to sign up
Really easy process to sign up. Staff are lovely and informative. Actually answers queries in a timely manner.
Also have the best prices. Which is a bonus.
December 12, 2022
Reply from Big Blue Squirrel Self Storage
Thank you Leanne for the positive feedback. We hope you enjoy your stay with us! :)
Great customer service
October 28, 2022
Reply from Big Blue Squirrel Self Storage
Thank you for the positive feedback! Hope you enjoy your stay!
Scott went above and beyond and was an…
Scott went above and beyond and was an absolute godsend!
Great facilities and really happy to be using the company
October 15, 2022
Reply from Big Blue Squirrel Self Storage
Thank you for the positive feedback! Hope you enjoy your stay!
Very professional team
Very professional team, very informative, polite, helpful, fast, explain things well, respond to e mails quickly, really good service!!
September 1, 2022
Reply from Big Blue Squirrel Self Storage
Thanks for the 5* Review! We hope you enjoy your stay with us!
My experience today was fantastic
My experience today was fantastic. The staff was really friendly and cheerful. I was happy to be at your company today
August 27, 2022
Reply from Big Blue Squirrel Self Storage
Thanks for the review!
Good storage
Big enough, clean and fairly priced storage. Additional thanks to the staff, who was really helpful!
August 8, 2022
Reply from Big Blue Squirrel Self Storage
Thank you for the 5* review
Excellent Customer Service
Had to sort a unit out remotely as based far up north for our staff to use close by, staff extremely helpful and was able to sort it all out in a couple of days cannot fault the customer service received
July 20, 2022
Reply from Big Blue Squirrel Self Storage
Thank you for the 5* review
Easy to arrange and setup
Easy to arrange and setup. Excellent customer service a very helpful, friendly staff.
July 16, 2022
Reply from Big Blue Squirrel Self Storage
Thanks for your 5* Review! We hope you enjoy your stay with us
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