Big Blue Squirrel Self Storage Reviews 231

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many appreciating the smooth and easy user experience, from finding the right storage unit to completing paperwork. People also highlight the convenient location and the overall secure environment. The customer service is often noted as exceptional, with many consumers feeling well-informed and taken care of. However, some customers also noted issues with storage unit sizing not matching expectations and a few felt pressured to leave positive reviews before fully experiencing the service.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being friendly, helpful,... See more

Service

Clients share positive opinions on service. Many reviewers praise the friendly, professional, and helpful... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Location

Reviewers mention positive feedback about location. Customers appreciate the easy-to-access locations, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more

Company replied

Rated 5 out of 5 stars

I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more

Company replied

Rated 5 out of 5 stars

I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more

Company replied

Rated 5 out of 5 stars

Well done Izzy on her first sign up for storage. Very helpful, pleasant, and informative. Checking everything. Painless experience in being able to get storage at a very reasonable rate. Clean and t... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. I’ve used Big Blue Squirrel for the past 6 years and it’s always the same exceptional service from their staff. They are very welcoming and always ready to help. The site is secure and goods are safe.

May 22, 2022
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you Esther for the positive feedback! Hope you enjoy your stay!

Rated 5 out of 5 stars

Very friendly and so helpful and a

Very friendly and so helpful and a, delight to deal with. Units are well built and easy to access 👍👍👍

April 11, 2022
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Reply from Big Blue Squirrel Self Storage

Thank you for the 5* review Tony! Hope you enjoy your stay! :)

Rated 5 out of 5 stars

Quick effective excellent...

Quick effective done all the paperwork online than went to the office and in 5 min have been able to out mu stuff in the self storage.... excellent thanks..David

March 16, 2022
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Reply from Big Blue Squirrel Self Storage

Thank you for the 5* review David! :)

Rated 5 out of 5 stars

Survey

Excellent experience

January 17, 2022
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Reply from Big Blue Squirrel Self Storage

Thanks for the 5* review!
We hope you enjoy your stay with us!

Rated 5 out of 5 stars

Very clean unit and reception very…

Very clean unit and reception very helpful staff given the information that was needed and explained the system and how it works , answered all questions asked will recommend this company

January 6, 2022
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Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback! Hope you enjoy your stay!

Rated 4 out of 5 stars

Easy Peasy

Contract easy to set up. People are helpful, knowledgeable and approachable.

November 4, 2021
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Reply from Big Blue Squirrel Self Storage

Thank you Carol for the positive feedback!

Rated 4 out of 5 stars

It’s a fantastic storage

It’s a fantastic storage, well
Organised and perfectly managed however stating it’s a 24 service storage appears misleading. You may want to tweak that a bit to represent the hours of service but outside that, it’s a fantastic secured storage. I have used it before and am using it again and will keep using it in future When needed and will recommend it to anybody I know that will need a storage.

October 29, 2021
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Reply from Big Blue Squirrel Self Storage

Hi Rita, Thanks for the great review and we hope you enjoy your stay with us!
Our Website and signage states we have 24 hour CCTV only but if you let us know where it says 24 hour access I will happily get this reviewed.
Thanks again!

Rated 5 out of 5 stars

My pleasant experience with big blue.

I had a very positive approach on my visit to big blue squirrel. Good customer service at the reception desk 👌I got all the help I needed . Thank you guys. I will recommend big blue any time to my friend and loved ones.

September 20, 2021
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Reply from Big Blue Squirrel Self Storage

HI Sylvia, Thanks for the review!
We hope you enjoy your stay with us!

Rated 5 out of 5 stars

Great Service from Hanna very helpful…

Great Service from Hanna very helpful and now moved from Big Yellow Storage to Blue Squirrel. Defo recommend

September 17, 2021
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Reply from Big Blue Squirrel Self Storage

Thanks for the review Gillian - We are happy to have you with us! We hope you enjoy your stay!

Rated 5 out of 5 stars

Blue squirrel

Excellent service

September 14, 2021
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Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback! Hope you enjoy your stay!

Rated 5 out of 5 stars

Thank you from storage newbies

Thank you for being so helpful, neither myself of my partner has used storage facilities before, you made the process easier with clear instructions. The lady on the front desk on 4/9/21 is an asset to your team.

September 5, 2021
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Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback Hannah! We hope you enjoy your stay!

Rated 5 out of 5 stars

Highly recommended

The staff here have been so helpful, I can’t thank them enough.
The system is easy to use and trollies are always available.
Storage is clean and it’s always tidy in there.

August 29, 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the review Denise! We hope you enjoy your stay with us!

Rated 5 out of 5 stars

The staff are always friendly and so…

The staff are always friendly and so helpful. This is the second time we have had to use them and even though the last time was a couple of years ago they still remembered us.

August 15, 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback Lynne! Hope you enjoy your stay!

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