Great bus tour. We bought the 3 day deluxe ticket and it was so worth the money. We had 3 days of transport, different views of Vienna and historical insight. The night tour was great entertainment wi... See more
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Great stop locations and affordable price. Occasionally the busses were running pretty far behind which made us spend a lot of time waiting. Wish the tops of the busses would've been open since the we... See more
Company replied
We spent one hour stuck in traffic with no option given to get off. The congestion was caused by a pre-planned demonstration so should have been factored in. The lack of communication was lamentable.... See more
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Do not use this in the summer! Absolutely terrible experience, borderline torture. No a/c despite the hefty price, makes top deck literally a torture chamber. Atrocious, terrible, worst experience f... See more
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3.2
Average
545 reviews
Hasn’t replied to negative reviews
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5Star Vienna tour
Big Bus is the best company within the Hop-on Hop-off type of service.
We've taken a lot of Big Bus tours in different cities and they are always great. Vienna is not an exception. Everything is clear, nice routes, very helpful mobile application, friendly stuff.
Thank you!
May 6, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Andrii!
Thank you for your fantastic review on our tours and service.
At Big Bus, we strive to provide our customers with the best possible tour and service!
We hope to see you on our buses again in the future!
Best regards,
Big Bus Vienna
Excellent service, friendly staff.
Excellent service, the Big Bus Vienna helped me to see the whole city and I enjoyed every bit, friendly staff.
April 29, 2019
Unprompted review
Reply from Big Bus Vienna
Dear David!
At Big Bus Tours we take special pride in our customer service. Our staff are constantly trained and briefed on how to give our customer's the best experience of Vienna!
Thank you for your great review!
Best regards,
Big Bus Vienna
Reply from Big Bus Vienna
Dear Dmytro!
Thank you very much for your review. We are glad that you enjoyed our tour.
We hope to welcome you soon again!
Best regards,
Big Bus Vienna
Very informative commentary and simply…
Very informative commentary and simply good.
April 26, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Muhammad!
Thank you very much for your kind review. The commentaries on our buses are an essential part of the Big Bus Vienna experience. Therefore we are extremely happy to hear that you found them informative!
We hope to see you on our buses again soon!
Best regards,
Big Bus Vienna
What a fantastic way to see the town…
What a fantastic way to see the town and choose the places you want to explore in more details! The commentary was highly informative and captivating, the music of all those famous musicians in between commentaries added to the experience also. Thank you so much for a BRILLIANT tour.
April 25, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Catherina!
We are very happy to hear that you enjoyed our tour. Our commentaries are constantly updated in order to provide the best possible experience.
We thank you for your review and hope to see you on our buses again in the future!
Best regards,
Big Bus Vienna
Vienna
The firts part was information about the buildings where passing. The blueline was better but overall it was worthwhile to take the drop off/ on bus.
April 10, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Jon !
We are very happy that we were helpful for exploring our beautiful city and hope to welcome you back soon!
regards
Big Bus Vienna
The buses were clean en the earphones…
The buses were clean en the earphones were working ok. The rides were good and had more than enough information.
April 1, 2019
Unprompted review
Reply from Big Bus Vienna
Dear RUDY!
Thank you very much for your good comment. It is nice to see that we provide a convenient way to travel around Vienna.
Regards
Big Bus Vienna
Excellent service
Excellent service. Always a place to sit, good frequency and great value. The night tour was superb, complete with live commentary.
April 1, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Julia !
We are glad that Big Bus Vienna did work well for you and that you were satisfied with our service.
Look forward to see you again in Vienna!
Regards
Big Bus Vienna
The bus is always On time
The bus is always On time! There are Various languages on audio guide! Two routes to appreciate the center or museums.
March 16, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Louise Neves!
We would like to thank you for your compliment!
We are very happy that you were satisfied with our commentaries and the routes and enjoyed the time with Big Bus!
Regards
Big Bus Vienna
Fantastic way to see amazing city
Fantastic way to see amazing city. Walking tour was brilliant
March 1, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Clive Smith!
Thank you very much for your good comment.
It is nice to see that we provide a convenient way to travel around Vienna and you did like our walking tour.
Regards
Big Bus Vienna
Reply from Big Bus Vienna
Dear RS!
Thank you for giving us a short and so positive feedback on the Big Bus Vienna.
We hope to welcome you back soon to any other Big Bus destination worldwide!
Kindest Regards
Big Bus Vienna
Reply from Big Bus Vienna
Dear Mevrouw Stitchyus !
We would like to thank you for your compliment!
We are very happy that you were satisfied with our service and enjoyed the time with Big Bus!
Regards
Big Bus Vienna
It was a great experience and quite…
It was a great experience and quite comfortable traveling with you guys compared with other tours.Though I was scammed by Official Giraffe Hop on Hop off in Budapest.I would never recommend anyone to buy their services
January 2, 2019
Unprompted review
Reply from Big Bus Vienna
Dear Geejesh Kumar!
Great, thanks a lot for your compliment on our tours.
We are glad that Big Bus Vienna did work well for you and that you were satisfied with our service.
Look forward to see you again in Vienna!
Regards
Big Bus Vienna
Good overview of Vienna
The audio guides are pleasant, informative, well paced, with helpful, pleasant musical backgrounds. The staff were all extremely professional, helpful and very, very patient. The drivers were very safe. The buses came frequently. The app was very handy to track buses. In addition to headsets, rain ponchos were provided. The Red tour was good. The Blue tour spend at least half the time in traffic through uninteresting suburbs and one stop was the train station, which has all the appeal of a train station: trafffic and nearby strip clubs. Why is this a stop on a “tour”? The Night tour was mildly interesting, but we went on a cold, slightly rainy night and the windows were so fogged up that you could not see out - of a tour bus! They should provide tourists with cheap hand towels to wipe the windows.
December 26, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Kay !
Thanks a lot for your compliments. We are glad you have enjoyed our tour and that you found our team to be friendly.
Hope you did enjoy your holiday in Vienna and looking forward to welcome you soon again!
Regards
Big Bus Vienna
Great tours and perfect way to explore cities
I always choose Big Bus tours in big cities to get the idea and the feeling of it. Thanks, it was a great trip. I will keep booking tours with you!
December 20, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Julia Zima!
Great, thanks a lot for your compliment on our tours.
We are glad that Big Bus Vienna did work well for you and that you were satisfied with our service.
Hope to see you at any other destination at Big Bus worldwide again
Regards
Big Bus Vienna
Not Enough Hours in the Day!
Had booked a blue/red 1 day ticket HoHo, for our one day visit to Vienna. Our experience was not great, but not directly due to Big Bus Tours. Firstly we arrived an hour later than planned into Vienna, due to rail issues. Then all tours on the day were stopped an hour early, due to some demonstration. So we were only able to complete the somewhat basic blue route and only a small bit of the red route. Turned out to be a great waste of money in fact.
Moral of the story- leave yourself plenty of time to do your HOHo tour!
December 17, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Stephen!
Thank you for your time dedicated to write us your feedback. We are sorry we could not fulfil your expectations. Please accept our apologies for this inconvenience during your travel but it was due to some demonstration in the city.
We hope you give Vienna a second chance.
Regards
Big Bus Vienna
You are the best...in planet...that's…
You are the best...in planet...that's all
December 14, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Nikolaos Karageorgos!
Great, thanks a lot for your compliment on our tours.
We are glad that Big Bus Vienna did work well for you and that you were satisfied with our service.
Look forward to seeing you again in Vienna!
Regards
Big Bus Vienna
Wonderful trip with BB Vienna !
December 13, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Thameur!
Thank you for giving us a short and so positive feedback on the Big Bus Vienna service.
Kindest Regards
Big Bus Vienna
Overall positive
We took the Vienna blue and red lines and also did the night tour. All we’re very good and informative. I think perhaps more buses are required as it was too busy / the buses were full on the Saturday. The Friday was ok but still very full. There was condensation on the windows which impaired viewing. The online price is good. The first bus we got to could not exchange our online booking for tickets so I had to leave my elderly mother and walk to another stop for this which wa frustrating. The complimentary gluhwein was a bonus.
December 9, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Anne-Marie Keady!
Thank you for your review and sharing your experience with us. It was very busy because the Christmas market and we did not expect that so many customers will love to see Vienna from the deck of a double decker bus. We learned from this and are prepared for the future. Within Big Bus, customer service is our main concern and you can board at all our bus stops with the voucher. Your feedback will be taken very seriously by our management.
Hope to see you back again soon.
Kindest Regards
Big Bus Vienna
Would recommend
Buses really regular, easy to find and very clean. The commentary was informative. They gave us a free extra day on a 2 day ticket, and a voucher for a Christmas punch. Very good value.
December 7, 2018
Unprompted review
Reply from Big Bus Vienna
Dear Daniela Krawczyk!
Thank you very much for your complements and we wish to see you soon in another city where Big Bus operates.
Kind Regards
Big Bus Vienna
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