Great game park/lodge recommendations - they took the time to understand what we were looking for. Very responsive -and great support when the airline let us down. It was clear that our well being was... See more
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The entire booking process was not only smooth but also full of suggestions and useful hints. We had one phone call to discuss our wishes and expectations. We wanted a mix of visiting the area around... See more
Company replied
Great support! Throughout the process of booking our stay in Madikwe did we get great support from the booking consultant. We changed our minds regarding dates and location, but the booking agent g... See more
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We enjoy very much our stay at Impodimo Safari Lodge. Management very close and helpfull. Guide (Marie) à wonderfull women and excellent to maximise views on the wild ans animals, food is gorgeous, a... See more
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Company details
- Tour Operator
- also in
- Travel Agency
About Biggestleaf Travel
Written by the company
Explore more with Biggestleaf Travel - the African travel experts
Run by a dedicated team of destination specialists, Biggestleaf Travel is a trusted tour company for personally co-ordinated and tailor-made travel experiences. Let us show you the wonders of Africa and help you to create magical memories that will stay with you far beyond your travels.
READY TO PLAN YOUR SAFARI?
EXPLORE OUR DESTINATIONS
EXPLORE OUR EXPERIENCES
PLAN A TRIP WITH US
Contact info
Cape Town, South Africa
- 087 943 2653
- bookings@biggestleaftravel.com
- biggestleaftravel.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely loved our experience at Black Rhino Game Lodge
Absolutely loved our experience at Black Rhino Game Lodge-to be frank it was much more than we expected and loved every minute we had there. The food, the service, the animal experiences, were all nothing short of exceptional. Our transportation was also fantastic. It was also mostly very easy to communicate with our travel booker, and she was able to work with us on adding a person to our booking without worry. The only reason for four stars was that I wasn't initially given the correct paperwork for our trip- which resulted in some confusion when it came time to confirm transportation arrangements. The mix up caused me to need to Google and contact the transport company directly, so they could give me the info I needed for our travel the following day. Communication regarding the transportation company and what to look for could have been clearer, and would have liked some method to get in touch with the travel company on the weekend in case of emergency scenarios, such as transport not showing up, car crash, etc. ( thankfully none of these happened, but in trying to contact them for the driver info, couldn't get in touch and thought of that immediately.)
March 19, 2026
Reply from Biggestleaf Travel
Dear Brittney,
Tamsyn is delighted that you had a wonderful time at Black Rhino Game Lodge and pleased to hear that you enjoyed every minute of your stay. Thank you for your detailed feedback. We normally undertake all our own transfers (Biggestleaf Transfers is a registered company with qualified guides, a modern fleet and comprehensive insurance that can be booked at the same time as your accommodation for trips out of Johannesburg). In this case we needed to outsource this role to another operator that we have used for several years. We will take this up with them to ensure the emergency number on the voucher is clear and contactable, and the paper work arrangements are sorted out promptly. We are sorry that this caused you distress. Biggestleaf Travel also has a 24/7/365 emergency line that is available to clients only at all times. All the lodges we work with also have our emergency number in case of a change to bookings or transfers so our clients are never in the lurch. Thank you for working with us and allowing us to arrange your holiday: we are glad that you ultimately had an exceptional experience.
Very best regards,
Angela at Biggestleaf Travel
Excellent customer service
Stephanie was excellent from the beginning of our enquiry to the end of the booking process. Quick responses and very helpful
April 8, 2026
Reply from Biggestleaf Travel
Dear Mrs Stafford,
Stephanie is pleased to her you found her service excellent throughout the booking process, with fast, helpful responses. Thank you for choosing Biggestleaf Travel.
Very best regards,
Angela at Biggestleaf Travel
Quick clear responses
April 6, 2026
Reply from Biggestleaf Travel
Dear Roxanne,
It was Tamsyn's pleasure to assist you!
Very best regards,
Angela at Biggestleaf Travel
Great experience at Pilanesberg
Great experience and support from the travel agency, regards to Alexandra. Pilanesberg remains one of our best travel. To be recommanded both for accommodations: rooms, meals, services as for their games, Professional guides let us view and discover the big 5, birds, a walking cheettah aso. Regards to Piet. Next time we will stay much longer. Michel and Jacqueline
February 6, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Michel and Jacquline,
How special to see the Big 5 and a cheetah on the move! Alexandra was delighted to assist you with your Pilanesberg safari is please that you enjoyed your accommodation, meals, guides and sightings. She hopes she can be of service again on your next - longer - trip.
Very best regards,
Angela at Biggestleaf Travel
Before we even got to the resort
Before we even got to the resort, our trip started out excellent. Our driver Colin was on time, extremely professional and polite. Ensuring every part of our transportation was accurate and on time. Biggestleaf, is highly trusting and everything was as advertised!
April 3, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Corrie,
Tamsyn and Colin are very pleased to hear that you had a wonderful trip before you even got to your lodge. We are happy to hear that all arrangements were punctual and ran smoothly - thank you for trusting Biggestleaf with your holiday!
Very best regards,
Angela at Biggestleaf Travel
Laticia was most kind, efficient and the info…
Laticia was most kind and the info sent about our stay very thorough.
April 1, 2026
Reply from Biggestleaf Travel
Dear Caroline,
Laticia is delighted to hear that she could be of assistance to you in planning your safari. Thank you for your review.
Very best regards,
Angela at Biggestleaf Travel
Laticia's service was great!
March 20, 2026
Reply from Biggestleaf Travel
Good day,
Laticia is so thrilled to hear you found her service to be great - thank you!
Very best regards,
Angela at Biggestleaf Travel
Excellent
The consultant Jenny Hoffman really helped with our booking at Pilanesberg. She was really swift to answer all queries
March 26, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Ditebogo,
We are glad to hear that Jenny gave you quick replies and was able to assist you with your trip to Pilanesberg. Thank you for your review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Quick Response
Responded quickly and informatively about my inquiry re transfers between JNB and Madikwe Game Reserve.
March 17, 2026
Reply from Biggestleaf Travel
Dear Patricia,
Quina was delighted to assist you with your trip to Madikwe. Thank you for your recommendation - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Tamsyn was very helpful and kind
March 3, 2026
Reply from Biggestleaf Travel
Dear Gladys,
Thank you for working with us on your trip - we're happy to hear Tamsyn was able to assist you with what you required.
Very best regards,
Angela at Biggestleaf Travel
I have a great experience..
I have a great experience... Very fast to reply to my email and booking was booked on time
February 25, 2026
Reply from Biggestleaf Travel
Dear Tshegofatso,
Laticia was very pleased to assist you and is glad to hear you had a great experience with a fast booking. Thank you for your review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Friendly and efficient Consultant
February 19, 2026
Reply from Biggestleaf Travel
Dear Glynis,
Quina is delighted to hear that you found her to be friendly and efficient. Thank you for working with us.
Very best regards,
Angela at Biggestleaf Travel
Very helpful
Very helpful, responsive agent.
Every request addressed quickly and to my satisfaction.
February 18, 2026
Reply from Biggestleaf Travel
Dear Rae,
Thank you for letting us know that Quina was helpful and responsive, and could address every question to your satisfaction.
Very best regards,
Angela at Biggestleaf Travel
Prompt communication
Prompt communication, understanding the needs of the client and appropriate guidance. This was impressive!
February 17, 2026
Reply from Biggestleaf Travel
Dear Pushpa,
Quina is delighted that you found her service impressive and so pleased that she could give you appropriate assistance based on your needs. Thank you for your review!
Very best regards,
Angela at Biggestleaf Travel
Top Stuff!!
The booking process was quick and smooth.
She was always willing to help and always friendly.
Was a pleasure to do business with her.
Thanks a lot.
Happy Customer.
February 17, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Louis,
Jenny is happy to hear that you are a happy customer and that it was a pleasure to do the booking with her! Thank you for your 5-star review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
Excellent experience.
Excellent experience.
Clear information and easy to do the payment.
February 17, 2026
Reply from Biggestleaf Travel
Dear Johanna,
Thank you for letting us know you had an excellent experience with Tamsyn and that she provided you with clear information and easy payment options.
Very best regards,
Angela at Biggestleaf Travel
Excellent experience
Great personal service from the very start. Couldn’t fault the process of finding the right package for us through to the details around transfers, pickups and everything that we needed in between. Jenny was excellent.
February 1, 2026
Unprompted review
Reply from Biggestleaf Travel
Dear Angus,
Jenny is delighted to receive your review and pleased she could provide excellent personal service to find the best package and transfers for you. Thank you for working with us.
Very best regards,
Angela at Biggestleaf Travel
Customer service was very efficient and…
Customer service was very efficient and kind.
February 6, 2026
Reply from Biggestleaf Travel
Dear Polina,
Quina was very happy to provide efficient and kind customer service to you. We hope you have a wonderful time.
Very best regards,
Angela at Biggestleaf Travel
Excellent and timely service
I had tried a number of other agents without much success in booking a very special holiday; but Quina of Biggestleaf was so on the ball and helpful and I felt I could totally trust her to get back to me in a timely manner and assure me of a good deal. Quina and, by extension, Bigleaf, get my vote of confidence.
February 3, 2026
Reply from Biggestleaf Travel
Dear Malloy,
We are so pleased to hear that you felt you could trust Quina completely with your special holiday and delighted to get your vote of confidence. Thank you for choosing to work with us and for your wonderful review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel
We enjoy very much our stay at Impodimo…The place to go for safaris.
We enjoy very much our stay at Impodimo Safari Lodge. Management very close and helpfull. Guide (Marie) à wonderfull women and excellent to maximise views on the wild ans animals, food is gorgeous, and ll the people of the lodge very nice persons.
We will come Beck.
February 3, 2026
Reply from Biggestleaf Travel
Dear Patrice,
Quina is so happy to hear you enjoyed your time at Impodimo in Madikwe. She will pass on your compliments to Marie and the rest of the lodge team. Quina looks forward to assisting you with another safari in the future.
Very best regards,
Angela at Biggestleaf Travel
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