Bigmoto Reviews 968

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, knowledge, and friendly approach, making the buying and selling process smooth and enjoyable. Many highlight the excellent communication and efficient service, with fair prices offered for bikes and quick collection or delivery. The overall user experience is often described as straightforward and hassle-free, with many expressing a strong recommendation and intent to use the company again. However, some customers reported issues with price reductions upon collection, citing that the agreed-upon price was lowered due to alleged discrepancies or model misidentification. A few other people also felt that the company's stock might have faults or that bikes were advertised before being ready for sale, leading to delays or problems after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, smooth, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases and... See more

Price

Consumers generally express satisfaction with the pricing, often finding offers to be fair and competitive,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

Been speaking with Clare today to arrange a part exchange. What a great experience that has been so far. Highly professional, knowledgeable and friendly. Will update on sale and transfer.

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions. Communication and process was faultless in every regard. Having just come o... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.8

Excellent

TrustScore 5 out of 5

968 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(968)

709 reviews in the last 12 months

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Rated 5 out of 5 stars

Sold my bike with these guys last week

Sold my bike with these guys last week. Was the easiest process ever. All agreed and collected within 3 days. Price stated online was the price given and each side was happy. Cash in the bank within 10 mins. Loaded in the van and gone within half hour of arrival. Highly recommended.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Offered straight away £500 more than…

Offered straight away £500 more than any other online company. My bike was gone within 5 days at a fair price. Mark and raffie made the process breeze. Do not bother with any other company. I was honest about my bike so when it was collected they actually payed the price that was offered. Stress hassle free yes I could have gotten more private sale but it had outstanding that would have made hard plus time wasters and their price was not fair away from what I could have gotten and remember they have to have profit and prep the bike for resale and warranty it. So fair all round thank you raffie and mark.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ellis

Ellis was clear, precise knew his job and provided a smooth path to my new bike.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

What started off as a general enquiry…

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about.
Amy W was my sales advisor and she’s a straight up 10/10 with her easy, laid back approach. No push, no hassle, just straight facts and chat in a way that’s sorely lacking in most customer-facing roles these days. Definitely recommend both the site and the Team for their attitude and knowledge with a personal touch.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Picked up my bike this morning Baz…

Picked up my bike this morning Baz helped so much as I have my bike stolen last Friday and they helped me find a new one and helped me with all the gadgets that I needed to keep it safe so they wouldn’t get stolen again. We would definitely recommend this company and use again. Gary Lowestoft

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service at BIGMOTO...

All at BIGMOTO in Great Yarmouth have been great, especially Amy, Matt & Baz, who have been most helpful throughout the buying process. Would highly recommend for your next motorcycle purchase - Bravo...

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by ellis

I was contacted by ellis, he was great from the outcome, friendly, helpful and sorted everything out without any headaches on my half . He was professional and so easy to chat to and replied to my messages , emails straight away . Big shout out to ellis and thanks for helping get my new bike 🏍

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bigmoto - the best place to buy a motocycle!

What can I say, Bigmoto went above and beyond my expectations. Michael in Macclesfield was my contact from the day I called to buy a Talaria Komodo to delivery. This guy made my sons day! Let me explain. I placed an order for a Talaria Komodo motorcycle with the expectation of delivery to the Great Yarmouth shop within 7 days I was told. This took I think 5 days from the supplier, Talaria. We planed to hire a van to collect the bike from Yarmouth but could not get one on the day of delivery due to lack of availability and not through lack of trying! I phoned everywhere in Norwich with little success. So when I called Michael to tell him I cannot pick up the bike until likely the following week he said to hang on he will see if he can arrange something. Michael then managed to arrange for his manager in Yarmouth to deliver the bike on his way home in his works van because he lived near by! This is just priceless customer service, thank YOU! We chucked him £100 for doing this because it was highly appreciated, saved us money in hiring a van and it made my sons day. Overall, amazing experience and will definitely buy another bike from Bigmoto in future. Thank you!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service and Great Bikes!

One of the most informative and attentive garages I've ever dealt with.

I bought a Versys 650gt from here a few weeks ago, everything was inspected and handed over looking super clean. I don't live close and Clare was great at relaying all the key info for me and getting a clear digital pack over so I could make an informed decision.

The care after collecting the bike has been truly next level. I had some troubles with the kickstand, as I hadn't noticed the bike had been lowered. The previous owner had DIY'ed the stand to fit the lower height, which didn't fill me with confidence. I gave BigMoto a call and Matt was straight on with a new adjustable stand sent over, and phone call updates so I knew when it would be arriving at no extra cost.

May 2, 2026
Unprompted review

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